Secrets St. Martin Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 19 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Get away to a new resort

    Reviewed by Carol M(Langhorne, Pennsylvania) on May 03, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Secrets St. Maarten is beautiful and new. Staff is helpful and always willing to go the extra mile. As it is a new resort you are truly on ISLAND time so be ready to wait for things. They need to hire more wait staff especially around the pool area and on the beach. The rooms are beautiful and the pool and beach areas are fantastic

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    WELCOME HOME

    Reviewed by Michael S(Detroit, Michigan) on Apr 29, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I went out on a limb and took an excursion to Secrets St. Martin during Easter weekend , let me tell you. Due to the likes of people like Patricio , MeMe, Francesca, and Claud, just to name a few. There enthusiasm , effort and energy to go above and beyond their job exceptions are extremely obvious and MUCH appreciated. Not to mention the lavish and luxurious resort amenities , nothing left out. Attention to detail at all levels. I highly recommend Secrets St. Martins to everyone. It wasn't the resort , but the staff that brought tears to my eyes to leave this paradise. Last but not least, Thank you to the General Manager , whom made it possible for me to wake up every morning with a fresh pot of coffee.... Thank you Secrets St. Martins

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    A must visit !! UVC review

    Reviewed by besnikn2021() on Apr 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The island/resort are absolutely beautiful! The views from just the taxi ride provided by amstar were amazing. It’s about a 30 min trip from airport to resort. As UVC members we booked a preferred king swimout, upon arrival they did not upgrade us or entertain the idea when asked. They eventually gave in and upgraded us, but not without a big fight. They (Esteban and Jose) tried to lie about the upgrade rooms. Seems like the general mangers of the resort are reluctant to upgrade the UVC members unless pressured. Water pressure in room is horrible (from what we heard it’s all rooms) No drying hair in bathroom, outlets not equipped. Must dry at the mini bar. Fridge feels like there gonna explode cause the ventilation in cabinetry. Jacuzzi in main area is not working Ok so enough about that.... Staff is amazing!!!! Everyone is super hardworking and nice, they are trying their best with limited resources. Notable employees: Janelle at the front lobby who should actually be the general manager! She runs the show, does it all( no seriously) was super accommodating during our room upgrade. She made sure we were comfortable and taken care of. She is wonderful and caring. Rolinda at the pool bar is an amazing worker who makes sure your cup is never empty, always with a smile on her face. Sunshine the pool manager is super friendly and a great source of information on the island.. he’s the guy you need if you need anything. All together the entire staff was amazing!! Restaurants: food was amazing shout-out to chef Bruno and team!! Just be aware resort was fully opened however upon arrival we learned that only 1-2 restaurants were open at night (assuming due to only 60 people being at the resort at the time). Hibachi.. there is none apparently they are still looking for the chef. General managers: The fake and phony Esteban and Jose who walk around like royalty on the resort but really don’t do much. Both super nice at first but once they tried to downgrade our room and tell us the marina suites were not available, turns out they were available and just lied. Magically after our fight our room was ready( 10 mins later) and multiple swim out Mariana rooms were occupied the next day. All in all it was an amazing trip, location, food and staff are 5 star!!! Knowing this is a new resort, we have faith the kinks will be out in no time! We will definitely be back. Closing note: Janelle for General Manager!! she really deserves it!!

    Best Hotel on Saint Martin!

    Reviewed by mgohara(New York City, New York) on Apr 27, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The best hotel on the island. Food is great. Staff is terrific. We will be back! Airport arrival a d pick up was smooth. Covid protocols were followed to the letter. Flawless pick up at the airport and short drive to the property. Highly recommended.

    A Hidden Gem, Literally

    Reviewed by wesburke(Tampa, Florida) on Apr 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited Secrets St. Martin in early April 2021, 4-5 days after they formally re-opened. From the moment we walked in the lobby, it felt like the resort rolled out the red carpet for us. We were immediately handed a glass of champagne, introduced to the resort's General Manager/Director and ushered into the Preferrer Club check-in. Everyone was super friendly and seemed excited we were there. The service was very personalized and professional. After checking into our Garden View Suite, we took a walk around the grounds, seeking out the pool, the bar, and the beach! While this particular Secrets is not as large as most of the others, it has a very European feel, exquisite food, a lovely staff, and a great overall vibe. Knowing the resort just opened, we took that into account...there will be growing pains and from what we experienced, they're headed in a great direction. I have nothing but kind words to say about our experience, the personalized service we received, and the great staff at each and every turn. You must meet Rolinda at the swim-up pool bar. She is professional, yet knows how to keep the party going. Margarita and Claude are great, as well! We are excited to head back for our wedding in October when all the surrounding greenery on the mountains will be lush and vivid green! Hidden in its private cove, the location of this resort can't be beat! Cheers to you, Secrets St. Martin, for overcoming the crisis COVID presented. I can't wait to see you thrive!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4