Grand Park Royal Cozumel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6741 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing stay with no issues.

    Reviewed by SysCntrSpartan(Chicago, Illinois) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very affordable, although this maybe due to covid. Stayed for seven nights with my daughter and had a great time. Family friendly, safe, very clean, and never felt bored with all to do onsite or outside of the venue. The food was better than expected and the customer service was amazing. We didn't experience any issues during our stay. I'd not only stay here again, but I'd recommend it to friends and families.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Nice Get Away - Family Friendly

    Reviewed by teresaheaney() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was a nice, inexpensive getaway after a year of COVID. We went as a family - from Grandparents to Grandchildren, we all had a great time. The Italian Restaurant was the best. Food was delicious and the staff were all extremely friendly.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Excellent

    Reviewed by tarapP3313EK(Yankton, South Dakota) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We love Cozumel and have stayed at Grand Park Royal four times now. The staff is always so friendly. They make improvements every time we go back. This won't be the last time we stay at Grand Park Royal.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Very nice staff!

    Reviewed by rydhdog(San Diego, California) on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    For the money, this place was incredible! Very nice staff and beautiful views from the rooms. My wife and I were looking for things to do, and Faustimo (concierge) and his staff were very helpful. He tried to get us to do a timeshare presentation, but when we explained we already had one and weren't interested, he was still very nice and informative. They called us by name and smiled each day. Over the top service compared to how cheap everything was!

    Disappointed

    Reviewed by bbriggs70() on Apr 05, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This was our 2nd trip to Royal and we were so disappointed. With exception of the cleaning staff, the staff service ranged from not quite helpful to downright rude. We paid the cost for all inclusive so that we could enjoy the drinks and food. The pool bars all closed at 6pm. The food was sub-par and, surprisingly, the buffet food exceeded the quality of the specialty dining. Each restaurant had 2 tables to seat 6. Otherwise they only had 4 tops. Our party of 5 was only able to eat together once. We saw the staff separate families...seating children at their own tables. That did not create the most relaxing environment and you could tell it made many parents uncomfortable. Masks were worn by staff at all times, however no one enforced mask wearing for the guests. The facility was very clean however between broken elevators, air conditioning and mini fridge, it was quite frustrating. We ended up checking out early and renting an AIrBNB. We wish we had done that from the beginning. We do not recommend at all, especially for those who want to enjoy the pools, drinks and food.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-1