Grand Park Royal Cozumel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6476 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Anniversary greatwawy

    Reviewed by jimmckinny(Vero Beach, Florida) on Jun 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the location to the staff.... excellent and attentive to our needs. The all inclusive was ok. But the variety of on site alternative restaurants was superb. From coffee bar to ice cream shop. Pool bars for little and us bigger kids. Rooms were well maintained and the small issue we had was addressed quickly.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Worst experience

    Reviewed by travelerG6107MQ() on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We were not able to relax at this resort because people were constantly trying to sell timeshares or other things to us. They pools closed at 8pm every night and the food was not good. Additional, the resort is location is not ideal or in the prettiest part of the island.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-1

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    Family vacay that was awful

    Reviewed by Stacy M(Jerome) on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This is the WORST vacation I have ever had. From start to finish. Check in was so bad, beds are hard, buffet is horrific, never enough snorkeling gear, not enough beach chairs, bars run out of everything. How can a carribean resort have no pineapple juice? I booked 4 rooms, they gave me 2. Took 4 days to finally get a 3rd room so my 66 yr old mother in law didnt have to sleep on a miniature couch. Just awful place.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-1

    Rooms

    Rooms-2

    Service

    Service-1

    Value

    Value-1

    Cozumel 2020 Scuba Trip

    Reviewed by phil052020(Evart, Michigan) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is the second time staying here. The view was great, staff is always friendly and helpful. We Scuba dive with Cozumel Marine World which is just across the street , so the location is great. Would definitely stay here again !

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Boring and no Food

    Reviewed by shoxnstuff(Welland, Canada) on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Hard to walk around because walkways are dangerous, bars don’t open till 1130 am around the pool, not enough servers day or night, then bars close shortly after dinner at night then there is nothing to do, tv channels are horrible for English speaking people so relaxing in your room is boring also, I will not return or recommend this resort.... The buffet never has enough food and horrible selections it’s really bad , specialty Restraunts are good but a nightmare to get into because no one wants to eat in the buffet, review after review about this issue and the resort still won’t fix this issue

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-2

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-2