Lopesan Costa Bávaro Resort, Spa & Casino

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1474 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Would definitely recommend

    Reviewed by rcm162015(Toronto, Canada) on Jun 08, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My boyfriend and I went on this trip in March just when COVID began its path through the world. I have been to a few resorts in Dominican before and this one did not dissapoint. I have read a few negatives reviews prior to our trip but definitely think some people are very fussy. The smell: so many reviews said how horrible it was but it really wasn't that bad. Having vacationed in the carribean quite a bit, that smell tends to be everywhere. It is very humid and not that bad. Service: We did get some negative service. For example the housekeeper took my boyfriends white lululemon hoodie ( they arent cheap) one day and it was impossible to get it back. They kinda just brushed us off and said if its in with the laundry, we shouldnt bother trying to get it back. Food: EXCELLENT! We absolutely loved the food, especially the 24hour restaurant on the boulevard. Which brings me to the boulevard. Many people complained about how far it was, but it is meant to be sort of an off resort shopping centre. There are shops by the lobby if you need to buy anything. Then a short walk away is the boulevard where you can do actual shopping on your resort rather than taking a taxi off-resort. Rooms: BEAUTIFUL. we booked a swim up room and absolutely loved it. We really enjoyed it and will book a swim up again in the future. Staff: This was probably our favourite part of the entire resort. We spent each morning having breakfast at the buffet outside. The staff there were so kind and made it a fun way to start our day. We laughed so much and they really took time to make our mornings special. We also spent every evening in the lobby bar. This is where we had the most fun! We had the same bartenders every night and they were so fun. They always had a smile on their face and would be so personable. Our favorite were Nahum & Andy! They ere so kind to us and Nahum even created us our own special drink for the week. It was quite a hit and even other people there were asking for our drink all week! We went through some issues with other guests who were too intoxicated at the bar and they always made sure we felt safe when returning. We were super sad to leave and hope the best for them!! We ended up leaving on March 18th, right when the resort was closing and everyone was losing their jobs. Despite the horrible situation that was happening, the staff never once made us feel they were going through anything. We really hope they are able to open up and provide employment for all of these special people. Definitely a beautiful resort that we would recommend to anyone!!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Service

    Service-4

    More bad than good

    Reviewed by Ochorios2013(Italy) on Apr 07, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Ok the good : scenery , absolutely beautiful with great taste of furniture and architecture. Food is good and the a la carte restaurants are awesome with awesome decor . Beach was ok , they need more chairs . I never had problems with chairs in 5 star resorts . Rooms are spacious and pretty but most rooms had mold unfortunately. Drinks are fabulous too ! The bad : mold.. got us pretty sick until we changed rooms .. the lobby and Mexican resto smelled like sewage ( it was disgusting and I threw up ) not every amenity was opened and we were promised the resort would be ready . Flooding in rooms from rain which destroyed some belongings ..complained to management and they made us fill out a paper but no one called us back . Management is horrendous, they don’t care . I would also like to add that there’s a man of the name of Kevin with a complex problem that bashes all your clients on the Facebook page of Lopesan . I’m not sure if he works for lopsesan but it’s best you don’t be associated with him because he’s a real nut job ! He has some friends that work on the resort and tries to get the clients to give them Money for favors like reserving chairs and discounts etc .. beware of this vulture ! I have pictures and videos if anyone cares .. just message me.! I would like to add , if u want real 5 star service then go elsewhere . It is a beautiful resort though , what a shame!

    Most amazing stay ever

    Reviewed by RamonaR203(Zurich, Switzerland) on Mar 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Not only was the location absolutely beautiful but also did we have amazing food, a great service and very friendly staff. The rooms are super clean and spacious. Thank you for everything, we will definitively come back.

    Fantastic time at the Lopesan!

    Reviewed by R4681YAlaurenr(Halifax, Canada) on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Food/beverage service: We want to highlight Alexander Peralta for his iceberg drinks they’re so good, you can also find him bartending in the Mexican restaurant! Angelo Richez for making us surprise drinks that were delicious! Junior Castillo made excellent wine recommendations in the wine bar and you can also find him in the Mexican restaurant. Wilkin (not sure his last name) in the Italian restaurant at night and beach restaurant during the day is SO friendly and is insistent on everyone being his family he is so sweet, he’s got a big personality and can put a smile on your face as soon as you see him with his “fun” voice! We also had Ana (not sure last name) serve us around the pool area who was so kind and kept us excellenté every day. These people were so attentive, so much fun and so friendly to us we are going to miss them! Rooms: we LOVED our room, highly recommend a swim up! Don’t suggest going in it passed 11pm though as I do believe they shock the water so we were a tad itchy, no big deal. We had a little issue with our bracelets letting us into our rooms and had to wait for someone to come with a computer to unlock our door which was inconvenient but enjoyed our rooms none the less. Restaurants: we LOVED the Italian restaurant we went three times and had no reservation the people were so accommodating, we also went to Mexican mostly for the drinks because the food wasn’t much different from the food in the buffet, definitely recommend the steak house it was so good it felt like a meal at home. The beach snack bar was stocked with salad burgers homemade GUACAMOLE(so good) desserts breads fruits veggies and pizza! Smell: People talk about a smell that I was also concerned about which I felt there was only a really strong smell entered the lobby from the side and it was more in scents smell than bad smell. To the people who complained about smell it was typical down south potentially damp smell in some places but didn’t ruin my trip like it did some people apparently..

    On the fence

    Reviewed by Lia99(Newmarket, Canada) on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Still here, stuck here is how I feel. Air Transat won’t allow us to come home sooner. Resort is shutting down piece by piece, services, stores are closing.... hey! We are still here! Even though we don’t want to be. You took our money and you’re drastically reducing our services. This is not right!!! And Air Transat, shame on you! We left Canada before the restrictions and you are not allowing us to leave and be with OUR loved ones. Never again! So, Lopesan is a beautiful resort with many superficial issues that need to be resolved. Hopefully these will be addressed during this imminent shut down. In the meantime, I would recommend any other resort. Sorry but that’s honesty.