Haven Riviera Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 1401 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Good service , but everything else was lacking

    Reviewed by 461marianb(Dallas, Texas) on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This resort has good and lots of bad . The resort is new and in great condition. Rooms smell amazing and the we loved our suite . Service was also great . We had Luis as our butler and he went above and beyond. He is the best thing about Haven resort . The biggest issue we had was the food was awful and the drinks were very very weak . I know that food at all inclusive isn’t going to be the best , but this place was really lacking . Several other guests said the same thing . This resort has a chance to be a 5 star hotel while things are slow during Covid . I don’t think they’ll do it . This was a huge disappointment. I am building a travel agency and I don’t think I’ll recommend this hotel to my clients . Luis was the only reason the trip wasn’t completely a bust. Lastly , the tv and WiFi in the rooms are awful . So we weren’t able to watch anything on our down times . Lastly , my husband and I stayed in Serenity which made it not a complete loss . My friends stayed in the regular rooms and they didn’t have liquor or named brand beer etc ... comparing this to places like Hyatt ziva , Zilara and excellence . It lacks the basic things. I Wanted badly to like this hotel because it had great service and a pretty resort . Food was a 3 and I would say non gourmet inclusive 5 star resorts should be a 6/7.

    Tranquility

    Reviewed by WisconsinFuninthesun(Wisconsin) on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Haven is a beautiful upscale resort! No complaints, food, drinks, service, décor all top notch. So nice it is adults only. It was noticeably quiet, maybe 25% capacity, maybe a bit more for a few days. Only one restaurant needs reservations, Olio, and long pants for men, the rest are first come first serve. Haven is remote, which is fine for us, we’ve been to Cancun numerous times and just wanted to relax, which we did. We thought about just taking a taxi to Puerto Morelos but the taxi would be $35 each way and we were told there was road construction which could delay us for an hour on the road. We were also told there wasn’t much to do in the town itself so we just decided to stay put. You need a taxi just to get to the main road. For people that want to be in the heart of things this resort would not be a good choice for them as it would take a good amount of time to get anywhere – except the airport, that was only about 15 min. Anyone wanting tranquility, this is it! Also, the covid testing at the resort went smoothly, no issues, nice to be able to do that right there. I would definitely recommend and hope to return!!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Antonio at Limes Bar

    Reviewed by TravelIKAT99(Waterford, Michigan) on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We just returned from Haven and I have to say Antonio at Limes Bar and the food were the best parts of our vacation. The resort is very clean and nice at only 3 years old. I do worry it will not stay that way long if they do not pay more attention to maintenance. There could also be a bit better communication between departments when it comes to what Serenity level guests get. It seemed we had to search and beg for higher level alcohol that was available but only when they wanted it to be.

    Individual ratings:

    Service

    Service-3

    Value

    Value-3

    Exceptional customer service

    Reviewed by U3271HSandrews() on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is by far the best hotel I have ever stayed at in my life. Excellent accommodation and on arrival I was greeted with a moctail and a free upgrade from garden room to seaview with hot tub.The staff are amazing freindly, helpful and go out of the way to make your stay enjoyable and fulfilled. The food is very upscale and the hotel is safe as it is enclosed with its own private beech.The place is so clean and regularly sanatised, with Covid 19 precautions put in place. OK you have to pay a bit more to stay here than your average as its all inclusive but the around the clock luxuries are worth every penny. I can't recommend this place enough. Free Covid test for flying on to the USA was a nice touch. A+

    Enjoyed on All Levels

    Reviewed by natalie n(Frankenmuth, Michigan) on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited Feb 11-16, 2021. Had a very great experience from the service, cleanliness, room, and restaurants/food. Had a good mix of couples and adults in the 25-50 age range. Rooms were trendy, and bathrooms spacious. We did have Serenity Club, but didn't use the amenities of it. We typically don't use the services all inclusive provide with the special package, but we did have a private swim out room ocean front which is nice. We contemplated having garden view for the swim out room, but glad we didn't as we would have experienced shade during the day (ocean front had sun view until 4pm). LOVED the spa- had a facia and a couples massage with the hydrotherapy treatment beforehand. Both were awesome treatments! Covid testing was also easy, doctor available daily between 3p-6p On the property, they is MTS, and we do not recommend using Expedia (Mexcan Travel Services) as they did not provide details on excursions and gave inaccurate times twice for our tour.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5