Azul Beach Resort Negril, by Karisma

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4106 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Best wedding ever!!

    Reviewed by Z3970CLjosephb() on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I just got married on the beach at azul May 2021. The entire staff was beyond amazing and far exceeded our expectations! Having 22 people in our party and staying there over a week we really got to know the staff and we really got a once in a lifetime experience. Everyone in our group was asking if we could have our first anniversary at the same place because they fell in love with the Azul and the people there! Some of the people that made our wedding extra special and worth mentioning are Rashane, Shari, Roxanne, Kevan, Karla and Heather. If you are thinking of visiting azul negril you will not be disappointed I promise! Shoutout also to Big Mac! Love Jazzy Jay :)

    best trip ever

    Reviewed by MONICA C() on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything was amazing. From the staff to the food to the respect my family and I received was an amazing experience . This was the first time time my sister has ever travel outside of the the usa and she as I told her she would fall in love, well she did. She cant wait to go back and us either.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    A heavenly vacation!!

    Reviewed by brendamV3963QT(South Fork, Colorado) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We hadn't ever planned on going to Jamaica but travel agents were highly suggesting it. We chose a swim up room at the Azul beach resort and enjoyed an amazing, relaxing vacation. The resort was immaculate and beautiful, the food good but the employees is what make the resort as good as it is. Kavae and Kaydene found out it was our 40th anniversary and put together a beautiful setting in the restaurant for us with singing from Peta, flowers, dessert and couldn't have been a neater surprise. During our stay, I had some medical issues and thought we would have to go home early but Shanicka saved us from having to do so going above and beyond her call of duty. Vivian has been landscaping for over 32 years and was such a humble, sweet man to get to know. People always seem to have time to write reviews to complain but we have absolutely none!! It was all the vacation we hoped for thanks especially to all the amazing, friendly employees who worked hard to make our vacation as special as they could. Would highly recommend this place to anyone looking for a great vacation.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Disappointed with Hotel.

    Reviewed by V9533QWjodic() on May 03, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We overall had a blast at this resort. I feel the food could jave been a little better. Having options mad it better. I was disappointed because we was never told we found out that half the resort was shut down to us when people from our group went to eat at a resturant at the lower resort area and was told they could not eat there because it was a private party for the next three days. So we found out we could have dinner at the lower resort. Which we did but we felt like criminals as we got out side the restirant and fayard stopped us and said we had o wait until exactly 7:00p.m. as it was 6:54 and was not allowed to go to the bar. That evening we had a letter in our door that read the resort would be shut down after the fact of a whole day went buy. The problem I have is I dont care famous person or not you do not tell your paying guest we can not use half the resort because of private party unless you are giving me a discount or a refund. Becauae the day before we used the pool, hot tub and we dropped over 100. At the bar in tips. Also the palace was kept closed due to the private party so that made it that we could not truly see how the big buffett was here to let us make a decision to come back. I blame the hotel for this the employees are amazing. Really left bad taste in my mouth.

    Disappointed

    Reviewed by sdallen526(Columbus, Ohio) on Apr 30, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This resort is along the beautiful seven mile beach. It was so relaxing just laying back looking at the water. Great view from balconies. Beautiful bathrooms in the rooms. Great nightly entertainment! This was the highlight of the day. Overall 98% of the staff were great! With all the beauty surrounding this resort the poor quality food is the reason I would not return. I was really disappointed in the food and drinks at this resort. The quality of food was absolutely horrible. If you have better quality food people will waste less. To be in Jamaica, the bartenders were not in capable of making proper Bob Marley drinks consistently. I had one that was red yellow and blue... If you want cold beverages in your room you need to call room service the day before because when they deliver it to your room it is hot. The front office staff are basically useless. They do not explain anything when you are spending all that time checking in. For example, the room phone you actually have to dial a number to reach them instead of just hitting the button that says front desk. They didn’t explain that we had to call room service to have our mini bars filled.( which could be filled by the maid before she seals the room off as clean). I contacted this resort more than a week before our arrival to inquire about distilled water that we need for c pap machines. I was told that the resort carried it and it was $5.00 a bottle. When I got to the resort they were looking at me strange and did not even know what distilled water was. They could been honest and said that they didn’t have it or they didn’t know what it was before I arrived, so I could have made other arrangements. Kudos to our concierge Shaneka who tried her best to find distilled water for us! We went off the resort and was not able to find any the grocery stores, gas stations, or pharmacy we stopped at. I would not recommend this resort if you have issues with your legs and back due to them not having elevators.