Secrets Akumal Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6859 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing property and quality staff!

    Reviewed by CMNQuinn(Minneapolis , MN) on Jan 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed for one week with my husband for our anniversary. We had a swim-out pool which was amazing. We ate at all the restaurants and enjoyed everything. The drinks are great and we paid extra for the upgrade to the special bar/concierge benefits. What makes this property so great is the fact that each morning you can walk out on the beach and snorkel. We did this each morning and truly loved starting our day with our fish and turtle friends. Secrets does everything so nicely. I highly recommend.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Turtles, Stingray beautiful beaches, wonderful food and entertainment staff

    Reviewed by RosalindF40() on Jan 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    second time at Akumal! Wonderful time! If you like seafood you are in for a real treat! The activities are amazing and the gym is outstanding! Jordan 2nd in charge of the entertainment staff are always on top of his game. Aqua strong, Yoga Classes on the beach, water spinning, aqua, volleyball all day. Seafood extravaganza by the pool! pool conceirges were attentive and America our cocktail server kept us hydrated at all times. Snorkelling is amazing looking into an aquarium every time. Can't wait until my next visit.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Incredible service, beautiful property

    Reviewed by 517tristam() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My sister and I stayed at the resort for five days. We were overwhelmed by the beauty of the property, attention to detail, amazing food, and incredible service. Special thanks to the following people for making our stay so fun: pool concierges Ivan and Edgar, building concierge Juan de Dios, our maid extraordinaire Florencio, awesome excursion guides Fermin and Oliver, servers Edgar and Berlin, and pool server Esteban, just to name a few! I would love to return someday!

    Nice place for good relax

    Reviewed by 848laimas(Vilnius, Lithuania) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited this resort in early January. The weather is very warm and pleasant. The food is delicious and there is a possibility to visit various restaurants. I liked French and Chinese restaurants the most. I recommend you visit this restaurant for a show. Delicious food and fun scenery. Reservations must be made in advance. In the evenings there is live music and various events. And in the days there is something to do. Room very spacious with Jacuzzi. We recommend booking on the 4th or 5th floor for a more beautiful view.

    Perfect honeymoon , welcome Home !!

    Reviewed by T2447BQmarkc() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Close your eyes , think about how your perfect holiday would feel , add a touch of amazing service , world class staff , amazing accomadation then finally top it off with sun, sand and sea. That is exactly what you get when you stay at secrets Akumel . Having now stayed in 3 different secret hotels , secrets Akumel is by far our favourite Secrets . The rooms are breathtaking , cleaned daily by the hard working housekeeping team. But I have to say the concierge team are Phenomenal, they are all good but one person stood out to us by far for consistency, and just going the extra mile daily and that is David in block one . He really does do the secrets brand credit, and really helped to make the holiday so very special . We can not thank David enough for just genuinely caring every day if we were having the most amazing honeymoon. There are three pools , pool one is the busiest which has a swim up bar and daily pool activities , pool two and three are both quieter , so you definitely have a choice of where you want to chill . The entertainment team work tirelessly to ensure the guests entertainment needs are met through the day , and always find time for a friendly chat . The beach does tend to get quite busy with secret guests but also non secret guest , personally I would prefer it to be kept to hotel guests only . All the restaurants are amazing and you will soon decide which ones are your favourites , ours was the Italian and french restaurants simply because we felt they were slightly more premium than the others . However , for breakfast and lunch it was the market cafe , a special shout out for Consealea who soon became one of the many stand out staff for us . Finally a special Thankyou to Victor ,Israel Carlos,Marianna, Little J who every day went out of there way to make us feel we were VIP . This really is a beautiful resort and you will not be disappointed , we can’t wait to stay there again .