Fairmont Chateau Laurier

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4086 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    location location location

    Reviewed by IYN(Toronto, Canada) on Apr 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Need I say more. Great base for a short stay in Ottawa if you want to visit Parliament, Byward etc. Nice area to walk by the water. We had King bedded overlooking the city. Nice view over the locks. We felt comfortable with the measures taken re covid, Hand sanitizers everywhere, including elevators. Outside parking on premises with street accessibility.

    Great weekend stay

    Reviewed by tiekeo() on Mar 30, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Awesome location, very welcoming staff. Definitely recommend having lunch or dinner at the ByWard Market. It is very easy to access the hotel and you will find many activities around. The room was good and it felt great staying at such a historical place.

    Lots of Inconveniences but a Beautiful Hotel in Great Location

    Reviewed by MirstarL(Toronto, Canada) on Mar 21, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I stayed at the Fairmont Chateau Laurier for two nights with my seven year old kids for a staycation. Overall it was an ok trip, but not the indulgent luxury hotel experience I was expecting. To start with - hotel parking is $40/day. That would be fine, except the parking is around the corner and down the street. So I had to park with my kids and drag my suitcase and bags and try to supervise my kids all while going all the way down the street after a long car ride. Check-in was easy. I booked a junior suite. The room we were given was literally a ten minute walk from the elevators. Once in an elevator, it was all the way down two long hallways - farthest room from elevator possible. And the keys they gave us didnt work twice - so that is all the way to the lobby again to get new keys, then all the way back up again (with bags!) Finally, housekeeping decided to vacuum and move furniture in the room above us at 730 am on Saturday morning. We complained and it stopped but we were already awake. When I called in the morning to see if we could get the trolley for our suitcases, I was told that no one was available. Also - pool is freezing... For $1000 for two nights, I expected much better service and professionalism. I wouldnt have written this post if someone had actually addressed my complaints, but I complained twice with an inadequate response the first time and no response the second time. Its a perfect location and a beautiful hotel, but not anywhere close to the service and professionalism you would expect.

    Individual ratings:

    Location

    Location-5

    Service

    Service-1

    Value

    Value-2

    Be prepared to work if you arrive during the week

    Reviewed by STS9(Hamilton, Canada) on Mar 18, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We arrived last Thursday evening in the dark with an oversize vehicle and we were told to park at the back of the hotel. We could not temporarily park at the front nor could we drop off our luggage and there were no luggage carts or staff to assist us. As we were there on business we had our laptop bags, luggage and files and we had to take repeated trips in the dark in the cold and then ip the ramp as all the doors in the hotel are locked due to covid. The doors remain locked during the entire stay but at least on Friday and Saturday night they had doorman that were there to assist vacationers vs business clients. We enjoy the hotel, the amenities, the food, and usually the service and we will return, but this was certainly not even a three star hotel because of this horrible beginning to our three day almost $1500.00 stay.

    Just a break

    Reviewed by CHASCO6900(Barrie, Canada) on Mar 10, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We needed to go to Ottawa , at the last minute decide to go a day early and not that we have bucket list. Always planned on spending a night here. Things are a little different due to the pandemic. Great place to spend the evening with all the history.The room was really nice with the old solid doors great halls. The toiletries were top notch. Check out the lobby with the old photos of the many noted guests . It is situated right beside the parliament of Canada. You have to park your car yourself . We parked at the Rideau Centre . You have to carry your bags yourself due to the conditions in the world . By ward market a short walk . Really glade we spent an enjoyable evening here