Iberostar Grand Paraiso

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Average ratings from our guests:

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Worth every penny

Reviewed by Tony on Jan 24, 2019

Travel date: September 2018

Trip Type: Couple

This is our second visit to this Iberostar complex but our first time at the Grand Paradiso. Firstly, the drive up and walk-in was great but the check-in was a disorganized, which made for a rather disappointing start. However the facilities just make you relax by their design. The walk to your room is in an AC environment, which makes you feel relaxed right away. The ceilings are tall and the hallways wide and well-lit at all times of the day. Great atmosphere. The room was equally great. The rooms had a great selection of snacks and drinks. The cleaning services were great for the duration of our stay. Please be sure to tip them with their name and a thank you letter! I did have an issue with switch placement in the room, their brightly lit alarm/radio clock, and the lack of plugs by the nightstand but good beds and they don't turn off the AC in your room. Leave the room cool, to a cool hallway, and come back to where it was.... just a huge relief after a "tough" day at the pool. The pools were great, very clean and peaceful. In fact my wife and I went to go see where we were staying before... and It was like going down 3 stars in our minds. The most important part of the stay was the food and the alcohol. The restaurants were decent and the Surf & Turf buffet was amazing; you can either get off the menu or go to the buffet table. Please be aware, their water at the restaurants taste different because its filtered not bottled. This facility has real alcohol! This makes a huge difference the next day after relaxing day.... basically tastes better, digests better, and doesn't annoy you for the rest of the trip. At the other hotel in this facility we visited in our last stay, we stopped drinking because it didn't feel good. We felt relaxed the whole time, just wonderful! Pool time is 7am to 7pm. FYI the coupons they offer as incentive to book this are useless, see attached photos.

This traveller's ratings:

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Over Promised and Under Delivered with Average Service.

Reviewed by Kenneth R on Jan 25, 2016

Travel date: January 2016

Trip Type: Couple

Upon checking in we where led to our room. Once the door was open, a terrible musty, moldy odour greeted us. I asked the host if we could be moved to another room. They declined requesting to clean the room while we waited after a long day of travel. About 90 minutes later they said the room was ready. The smell was still evident along with cleaning solutions. We again requested a move and again it was denied. With no other choice, we decided to stay the evening in the room in hopes of speaking with a manager the next morning. No luck. The second day the bath tub had only cold water and the drain had plugged. We where asked to stay out of the room the entire afternoon while they took the taps apart and replaced them along with the drain plug. The odour was still high. Next morning the electricity quit to the room. Called the front desk and several hours later a repair person showed up. He opened the panel in the closet, gave it a good bang with everything coming back on. The air conditioner would only go down to 22c and we cooked with the high humidity. Was told it was computer controlled. On the third day, I approached the manager at the main counter and asked if we could be moved. This gentleman was not in a pleasant mood as I was third in line with other guests requesting a move. By the time he got to me, his mood had deteriorated that I left. I later found out that the occupancy rate the week of Jan 15-22nd 2016 was just over 50% and felt they could have accommodated our request to move. This was not an inexpensive resort. After considering our experience, this resort is over-priced for an average experience. Noted I did not mention the quality of the food. It too was average considering our experience at other upscale resorts. The beach area is excellent as is the pool area, hot tubs and indoor pool area. The servers have a wonderful attitude when bringing meals to your table. Management was the surprise in the little attention to guests needs. Regards, Ken

This traveller's ratings:

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Value

Service

Hotel Amenities

Food / Restaurants

Beach

Pool

What to expect (based on 7418 reviews):

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5 most recent TripAdvisor reviews:

Amazing experience!!!

Reviewed by Nicole S() on Aug 23, 2019

We stayed at the Iberostar Grande Selection in Playa Del Carmen, due to us attending a destination wedding it was amazing. The wedding was beautiful and that particular day the weather was as perfect as it could be. When you arrive at the resort unpin checking in they offer drinks and a cool hand towel while at the front desk. We upgraded our stay at Iberostar with an ocean view. With that upgrade we had concierge service and butler service. Whatever you asked for they find away to get what you requested of course within reason Trini was of the head of concierge service he made sure our need and want was meant. Needless to say the service was great the food was awesome even the room service food was delicious. They had activities everyday and amazing shows almost every night even though we only made it to like two shows. Tsunami was amazing and sweet young lady to talk to and she was very informative. Tsunami made sure we were okay each time we seen us and almost sure that wasn’t part of job being that she handled activities. We’re definitely coming back to stay again. Here’s what’s ironic, my husband has never cared to stay at resort he’d rather take an cruise and can’t wait until we return in 2021. Tsunami of you read this... we’ll see you in 2021. It was a pleasure meeting you and all the other employees that made our stay so awesome.

Best vacation ever

Reviewed by gpk5004(Punta Cana, Dominican Republic) on Aug 23, 2019

My wife and I went here for our 3 year anniversary and it was amazing! The star friends event staff was top of the line and made the entire trip so enjoyable. Oscar, Adrian, Aaron, and Daniel had games and activities going all day! Chef Octavio was fantastic with the ceviche class and meals all week. We will no doubt be going back!

Christmas

Reviewed by ootinia(Putnam Valley, New York) on Aug 23, 2019

I’m sure that everyone knows what Christmas is . Whether you celebrate this holiday or another, you know what I mean. Every year you look forward to rewards and family and old and new friends. You can’t wait for that day to come. The grand, and especially the crew makes it feel like Christmas for us. We have seen our old friends like Luis, at Bella Vista. Gregorio and Danielle the bartenders at the lobby. Margarito, the captain at Toni’s. Mar and Danisee at the Prestige. Mar made sure that my wife and I have everything we need. Of course Anna, who we love so much, she’s the butler in building 71, who came by to say hello. Even though she was not our butler she made sure that we were well taken care of. Our old friends and family members that we just mentioned make sure that we receive what we want, when we want, and how we want it. They remembered everything that we desired from last year and the year before that. That’s what family does. Remember that! Now!! Our new friends and family members. Mario Garza and Felix at the Caribbean and The Bella Vista. These two gentlemen went beyond what we could ever imagine. Oscar at the prestige. He made sure that we felt comfortable. Gerardo our butler. This man is absolutely unbelievable. Wow! What attention he gives us. Chef Xavier and Chef Arturo and executive chef Manuel. They are all artists. They have made us some meals that you can not find in any of the best restaurants in NYC. Arturo the bellboy. Made sure that we were taken to every destination that we needed to go stress free. I’m actually still here. I’m not leaving until August 31st. The people that we have mentioned deserve praise right away. The Grand Paraiso is a beautiful resort. But the real beauty comes from the staff that makes the magic happen every day. Oh yes. Did you know that Iberostar is doing everything they can to be 100% eco friendly? That’s right. Everything and anything that is not eco friendly is being replaced. Not just only at the Grand, but in every Iberostar resort around the world. BRAVO IBEROSTAR!!! Not only are you making sure that you take care of us now. But also our generations to come. Proud to be a double black member. 7268

14th wedding anniversary

Reviewed by WandaR659() on Aug 23, 2019

This hotel is amazing. The staff pays attention to every detail. The entertainment team hands down the best!! Tsumani, Oscar,Nicoletti, and of course my favorite la diva Aaron. I just love him! This is our second time here and we already booked for next year. The food is 5 stae. Rhe bartenders Alberto, Oscar,Humberto already know what your drinking before you get to the bar. Do not second guess. This hotel is a must 5 star all around!!

Beautiful Palace and Entertainment Delight

Reviewed by Matt S() on Aug 22, 2019

Spent a week at the Iberostar Grand with my girlfriend and we can already say we will be back again. The Entertainment Team made our stay all the better! All of them remembered our names and made sure we had a great stay! When you come, look for Oscar, Adrian, Daniel, and Tsunami! You won't be disappointed! Matt & Miranda

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