TRS Yucatan Hotel

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5639 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Awesome Service

    Reviewed by izzieo692() on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The food at the El Gaucho restaurant was sublime, we especially loved our waiter David who was very attentive and met every one of our needs. He was knowledgeable about the variety of meats they offered and even let us pick our own steak knives. Definitely would return again for the experience and amazing service!

    Honey moon

    Reviewed by ahaase89() on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Diana and Juan made our trip amazing. They are by the infinity pool and taught us to made tortillas like a champ! They are kind and were very engaging! They had activities all day long and kept us engaged considering we came to drink and relax.. it was a veryyyy welcomed changed!!

    Second time not disappointed again.

    Reviewed by pmai100(Wiesbaden) on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    That was our second time within a 12 months in this hotel. Considering the circumstances under Corona and the past hurricanes the hotel did it very well. But what this stay so enjoyable and why the rating is five at the end are the employees. Although there were few little points to criticize the employees made it up. I hope the management of this hotel knows to appreciate their staff! A special thank to Guadalupe, Gabriela, Ramiro and Daniel from Helios who always had a warm smile for the guests! Daniel and Israel, it is always nice to see familiar faces! Thank you! At the end it was again the right decision to come back here and we would/will do it again!

    TRS Yucatán

    Reviewed by mariusmicu_stan(Columbus, Ohio) on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing trip even though the weather was a little bit bad for few days!! The staff was spectacular! Everybody from the front desk to the house keeping!! Special thanks to the bartenders from the infinity pool bars Roberto(special thanks to him, WHAT A WONDERFUL YOUNG MAN!! You are so lucky to have him), Marcos and Ivan ! Also special thanks to Ivvone and the other hostess from Helios breakfast and lunch! My butler Jessica (unit 6714) was also amazing and super helpful!! Thank you all ! We will be back

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Return to Paradise

    Reviewed by Kendoit2(Belfast, United Kingdom) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It’s not often that I feel a need to offer a second review of a resort. However, TRS YUCATAN has amazed me once again. Taking into account that TRS YUCATAN suffered closure from COVID impact and 2 horrendous hurricanes after its reopening, the management and staff deserve medals for their epic effort to rebuild, replenish, beautify and make ready their battered resort for the arrival of guests who took the decision to travel knowing that things couldn’t be perfect. This included my wife and I. I applaud the TRS YUCATAN management team and their fantastic staff.?????? Travel to Mexico from Ireland was problematic, long and to be detailed as a separate story on our Airfrance review, but the extra effort was worth every mile. From the moment that we stepped into the transfer vehicle which was provided via TRS YUCATAN until we pushed our cases back into the airport, the experience was beyond fabulous. The arrival greeting at the hotel was heartwarming and genuine by Jesus, Israel and Isaac. Our cases were handled without drama and the welcome glass of champagne was ice cold and received with gratitude. Check In was super fast by Jorge at reception and the beautiful Betty hastily arranged our booking for dinner. No drama is always a good start. Romeo , who is a cart driver delivered us to our plush suite at building 69 . The room had been meticulously prepared. We didn’t require an orientation by the butler as we have been before, but it was offered. Those visiting for the first time will benefit from the butlers information though. Dinner at the Italian was exceptional, but the lengthy travel and late evening arrival caught up with us, so it was off to bed afterwards. Unlike my wife, I like to get out and about early morning, so I was on the pathways by 06:30 the next morning. The first thing that struck me was the visible damage that was still apparent and the huge amount of repairs that had already been made. It was clear that the hurricanes had done more damage than I had thought. That said, the grounds were still strikingly beautiful and the local wildlife hadn’t deserted their home. TRS YUCATAN has an abundance of flora and fauna which makes it a must for those wanting to see more than the sea. The resort works hard to blend its commercial viability with its environmental footprint. Great care is taken to minimise it’s impact on the ecology. This can be seen everywhere you go. Waste is well managed and the resort houses a state of the art water treatment facility. The area is split between jungle and ocean front. The main building look very traditional Mayan, but under the exterior skin is modern, airy and sophisticated. There are 2 swimming pools, both of which offer their own ambiance. La Terraza pool is located in the centre of the resort. It’s location gives it a jungle feel. It’s very relaxed and normally quiet. There is a fabulous little bar and plenty of Bali beds etc, but be warned, you will share the space with a whole family of friendly iguanas and possibly the odd monkey. A High 5 to Roman the barman for making our time there so special. ?? The Infinity pool is the main focal point for guests during the day. It’s an amazing pool that looks out across the Caribbean Sea and is uniquely divided over 3 levels. It’s busier than La Terraza and has daily entertainment, two great bars and waiting service. It’s also close to Helios restaurant and there’s a daily grill service with the best nibbles every. A special shout out to : Oscar, Martha, Ariadne, Manuel, Jorge and Cosme for making it a fabulous place to visit everyday. Also to Dianne and Benjamin from the POP team for trying to make me do something other than boozing everyday...?????? I’ve already mentioned Helios, but it’s worth highlighting its amazing food and awesome staff. It doesn’t matter whether it’s breakfast, lunch or dinner...it’s yummy yummy yummy. The chefs work ridiculously hard to turn out endless servings of tasty food. The chefs might make the food, but it would be wasted if it wasn’t served by the wonderful waiting staff. Guadalupe, Wendy, Martha, Manuel, Antonio, Walter, Gretel, Jorgking, Christiano, Ivonne and Ignacio to name a few. Of course, there are other restaurants on the resort and each one offers a specialty menu. Italian , French and even an Argentinian steak house. All proving fantastic food in beautifully appointed settings. In 16 visits I can honestly say that almost every course was delivered in perfection. A special thank you to Jose and Isaac at El Groucho for developing a special cocktail called “The Livingstone “?? And to Jorgking for the amazing “Marianne “ that has become a firm favourite with Marianne..???? For those that like some evening entertainment and a late night cap, there is the Lobby bar and Fool Moon patio which currently hosts a nightly show and music from the resort CHIC team. These shows are undoubtedly the best we have ever experienced at an All Inclusive resort. The dancers are highly skilled, expertly choreographed and graceful. The singers are amazing, vocally precise and have a range of songs from many genres and languages....incredible !! We attended these shows almost every night and were never disappointed. Thank you to Mayra, Laura, Sarahi, Christian, Santos, Jorge and the rest of the bar team for keeping us well watered each night..???? TRS YUCATAN offers a lot for a very reasonable price, even in these strained and difficult times. But what makes it for us is the staff and management. These folks feel more like family and return feels like coming home. My advice would be to go and experience it for yourself. Let yourself get immersed in its vibe and it’s warmth, then I suspect you will do what we do........return. ??

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5