Grand Park Royal Cozumel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6036 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Experience

    Reviewed by Excursion696457() on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    It was a good experience staying in Cozumel, just one problem in this hotel, the specialty restaurant service not good they take way too long to serve the food very short on personal, for the amount of people they booked at certain hour.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Another great vacation in Cozumel

    Reviewed by MarineMom872(Mt Airy NC) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We love our vacations in Cozumel and always come back to the Grand Park Royal. The atmosphere is relaxing and the staff is wonderful. The entertainment staff Leo, David, Ingrid and Jose were amazing and made sure that our vacation was top notch. Claudia always welcomes us "back home" and makes sure that our time is memorable. There has been a recent management change and we were happy with the attentiveness of Gilbert, the General Manager. Over the years, we have seen many changes at this resort. Some good, some not so good but we always return. The grounds are well kept, the food is good (their handling of pasta leaves some room for improvement) and the accommodations are excellent. It is safe, clean and friendly. Divers will find an inlet and dock for shore dives with boat service available as well. Snorkeling is available from the same area with snorkeling equipment available at the resort. Overall, a great experience for the price.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Terrible service, doors didn’t work, weird rules

    Reviewed by JCM623(Los Angeles, California) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I had a really great trip that was ruined by my stay at this hotel. The people working there are pleasant but the actual hotel is old, outdated which normally doesn’t bother me but because it’s the everyday things that are outdated like the doors then it becomes a problem. The doors card readers every day we’re a problem with me and many of my neighbors. Every time I would go to the front desk they would have people complaining about the doors. The worst feeling is to finish a long day and head up to the room only to have to walk back down and go all the way across the resort to the front desk to have them remake a key (even after you tell them it’s not the key) then to go to the room and still not have the new key work. Then go all the way back to tell them to send a tech. And then they try the master key (which doesn’t work). It’s a mess. The food is cheap bad quality food that you can get at any fast food restaurant. Nothing about this place “yummy” I ended up going out to get dinners and lunch at the town.. The restaurants have a very sexist rule against men wearing tank tops while women are allowed to. All of the staff agreed that it was a ridiculous unjust rule. The head of food and alcohol also agreed that it was unfair. When I asked him to get me the info to talk to corporate about the problems I’ve had at the hotel he said he was going to send the info to my room... it never arrived. I had to request the info at check out. All in all, this place is quite crap. I love this island and have stayed at other places that are cheaper and have a better quality.

    Had a great time!

    Reviewed by natefaarup() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    A great venue and location for experiencing everything Cozumel. The service was impeccable the food was great very clean and well run. Only complaint was the beds the are sheets I found were sub par improvements in that area would be greatly appreciated by all I’m sure.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Great time

    Reviewed by eddiegarcia021(Springfield, Virginia) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was very relaxing and no pressure sales folks which is always a bonus while on vacation. Everyone is always helpful and we will be visiting again. This certainly was not the first time and will not be the last!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5