Secrets Wild Orchid Montego Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8375 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    A Resort that Makes You Feel Like Royalty

    Reviewed by Robert R() on Sep 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Secrets Wild Orchid was a dream come true. Excellent and immaculate accommodations. An attentive and caring staff, especially Billy Love who made certain our experience was exceptional by taking the time to ask about our plans and incorporating his expertise in the fulfillment of those plans. We have made plans to return to Secrets next year.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Nice Resort but could be better

    Reviewed by olderoneUsa(USA) on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My sister and I go to a different All Inclusive resort every year (this was our 19th year), and we had high expectations for Secrets Wild Orchid after doing much research. We like a beautiful adults only resort that has an amazing beach, great food and a fun all around vibe. First some positives: We were very happy with our room and it's closeness to everything. We had a great view of the pool and ocean. There was plenty of storage in the room, the shower was great and the housekeeping staff were wonderful. The Secrets staff were friendly and welcoming whereever you went. Need to shout out to 'The Captain' at the pool bar - he was a stand out joy to be around and a treasure! Keep this employee forever! The spa was beautiful and we enjoyed a great facial there. There were always plenty of towels for the beach and pool which is not always the case so good job there! The live entertainment every evening was really very good. We enjoyed going to the gathering area outside the piano bar every night to listen to music. We tried every restaurant and the food was very good. We were happy with the food. Some improvement opportunities: First impression is always the main lobby - what a disappointment there! It's a small space that has the reception desk, consierge, Tour company desk and lobby bar all crowded into a common space. We've been to so many resorts with a beautiful open lobby and this was anything but that. When we arrived there was no real organization to the process of checking in, as there were multiple parties arriving at the same time. While the restaurant food was good everywhere, the restaurants themselves were very underwhelming in terms of decor. You would never know what type of restaurant you were in by the decor. We were surprised that the buffet was never open during the dinner hour. Once in a while we just want something casual and easy like the buffet so we thought that was a miss that it was never an option. There were plenty of chairs available at the beach - no problem there, but the style of chair was very uncomfortable. The resin wicker is a bad choice for the beach. We also saw trash washed up on the beach every day and it wasn't picked up. No fault of the resort itself but there were jellyfish in the water every day and no (apparent) system to warn the guests that they were in the water. Our TV would freeze and hiccup regularly. Three times during our stay the phone rang in the middle of the night with no one there. There is a distinct (and unpleasant) smell in the casino which kept us from returning. We like to stay at the beach during the day and then move up to the pool area for late afternoon entertainment - this was lacking most days. At a minimum there should be lively music at the pool area and this was missing too. The pool bar ran out of beer every day - that was a big disappointment. Overall we had a great time at the resort.

    Individual ratings:

    Location

    Location-3

    Service

    Service-3

    Value

    Value-4

    Best time of my Life

    Reviewed by TaxSavvyNurse() on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff made this trip so enjoyable. We felt like Royalty, And what I noticed is that everyone was treated that way. I love the energy and spirit of the staff that work there. I will definitely be back. I do not know everyone's names but Matthew in the lobby, Nevelle in the Cafe, Jamaal at front pick up area and luggage service and Patrick the lifegaurd were so amazing. I appreciate them all very much and CANT wait to go back

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Secrets Montego Bay

    Reviewed by ladonacutts(Saint Louis, Missouri) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed in the Preferred Club. The Bellman Matthew is a Great friendly person with great advise. The rest of the staff was great also. The Jr Suite Oceanfront Rooms are the best, very relaxing environment.

    Amazing adults only resort no complaints

    Reviewed by dtonucci93(Charlotte, North Carolina) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed here 2 times in past 3 years and always have a great time. Property is awesome close to airport. Service is great. We have stayed in main building 1 time and oceanfront room view was great and last time we stayed in preferred building which was awesome. Spend the extra and stay here private beach and upgraded services. Beach are nice. Resort food and restaurants are great. Nightly entertainment is top notch. Not a complaint. Definitely highly recommend.