Bahia Principe Grand Jamaica

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 13952 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    vacation

    Reviewed by statementp() on May 06, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I want to really place emphasis on the fact that I may not have had the best time at Bahia Runaway Bay, but I have the privilege of experiencing the best customer service I have ever had at a hotel from the minute I got there I was greeted by Shadaye Cameron and Castelle Rolle from the privilege club who made me still have faith in the fact that customer service still exists in Jamaica. I really want to say thank you you to all the persons who ensure that every time I saw them despite how my day was going I received a warm friendly greeting from them, thank you so much guys really appreciate you, I just want you to know that I will tell my friends to visit just to see and experience the high level of customer service.

    Amazingly Friendly Staff

    Reviewed by tp0ps10(Puerto Rico) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a blast. The staff are very friendly and welcoming. In particular Owen at the gym with the morning stretching and yoga. And of course Jilly at the scuba hut who amused us with her wit and humor. We also appreciated the discipline and commitment of the staff when it comes to hygiene and COVID preventing measures. It definitely felt very safe and we were always being sanitized. Only 3 of the many restaurants in the resort are currently running so it would be nice to see the place when everything is up and running after COVID.

    A Great Experience

    Reviewed by M1815JHbriand() on May 04, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    It was an enjoyable stay. Our rooms were clean and comfortable. Although the hotel was not operating at its optimal level due to the pandemic, the staff tried their best to make us feel welcomed. Big shout out to Clifford Rose, he ensured our group is fully taken care of.

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    Bahia Review

    Reviewed by sarahpY2742JN() on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had such a great experience at this resort! The staff went above an beyond to make us feel right at home. Kimani did GREAT entertainment and kept the crowd involved during our stay. He even personally hand delivered a bag that I really wanted, to me on the beach. The original shop I went to was out. Kimani found out and found a way to get me the bag I wanted and at a decent price. Talk about treating me like royalty. I never asked him to do this. This is what I mean about the staff. They truly want you to have the best experience. Kimani became a great friend of ours and he made the trip that much better. I will revisit this resort again just because of Kimani!!! Also shout out to jasmine with amstar! She knew our room was too hot and the air wasn’t that cold, so she offered us her fan during our stay. She is another staff member that went above an beyond. Both employees deserve a raise! They went above their jobs/expectations just to please us without being asked. Such a good quality in workers and hard to find these days.

    First time to Jamaica - AMAZING!

    Reviewed by heatherbS498UQ() on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Where do I begin, this trip was amazing. We had 19 of us from the US and we were treated wonderfully. The rooms were clean, the resort was beautiful. Yes the hotel is older and could use some updates on the grand side, but you see workers all day long busting their butts to keep it clean!! Way to go Bahia. Also all the workers are so full of love and life, such a pleasant thing to see! The coffee with run cream at the patio lobby bar is amazing and the morning bartender was so kind and sweet! I would like to put attention to one worker who went ABOVE AND BEYOND to make our trip memorable. He is the supervisor of entertainment and his name is Kimani. I cannot thank him enough for making our first trip to Jamaica memorable and enjoyable. He always went out of his way to find us on the beach and to make sure we were having fun -- or to push us to the pool to join in on the entertainment. We had a GREAT time. The fact that a stranger would go above and beyond and out of his way to make sure the group of us were enjoying ourselves meant so much. You have a keeper of an employee in Kimani -- Bahia dont lose him!!! We made a friend for life in him!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5