Sandals Halcyon Beach St Lucia

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4858 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Sent home early due to Covid

    Reviewed by johnmJ3626BC(Battle, United Kingdom) on Jul 14, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    After 6 days we were all summoned by the resort manager explaining that due to Covid pandemic the hotel was closing ,vouchers would be sent to those who were having their Holiday cut short. Four months later we are still awaiting vouchers or indeed any communication from Sandals ,very poor customer service, pity as holiday was enjoyable but in vein of this experience I would be reluctant to visit any Sandals resort in future. Better hotels in the Caribbean with better customer service at least from central reservations. Save your money go elsewhere

    Amazing Resort and Staff

    Reviewed by Debbie L(Saskatchewan, Canada) on Apr 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first time at a Sandals resort in St. Lucia, having been to a couple of times to one in Jamaica. We always wanted to go to this beautiful Island, and upon reviewing all the Sandals options here, we chose Halcyon, and we are so glad we did! You have the option of taking part in all the resorts amenities but did find that Halcyon was a little more relaxed, just the right size, adults only, and in our opinion, the most beautiful grounds. The staff were all amazing, no matter the job they were doing. All friendly, smiling, and anxious to serve you the best way possible, from the moment we arrived to the moment we left. Food was amazing, entertainment was wonderful with lots of work put into it, beach was lovely, and the local vendors were so friendly as well. We did visit the Grand which is more family oriented and quite a bit bigger, beautiful, busier, with larger buildings for accommodation and friendly staff. La Toc was smaller and we weren’t as impressed at all. We had a low level garden view room which was just perfect, centralized, so easy to get wherever you were going from there. We would choose that location again. We did a snorkeling tour to the Pitons which was lovely, with the local water sports station on the resort, but there are many other options to choose from. There is a shuttle that runs you to the other resorts and back, on a timed schedule. First come first serve so be in the lobby well ahead of time. The Sandals Club Member lounge staff can make all your restaraunt reservations for you and are a great help with everything. We loved the lounge! There is no ATM here for US funds which is unfortunate, however, there is a 400$ hold on your account for your use to purchase items while there if you wish. If you need cash in your hand, you can take a one time amount of 100$ cash your card in local currency at the resort. It doesn’t go very far. We didn’t do that. If you need US cash, there is a bank about a 15 minute walk from the resort with an ATM. Canadian cash works if you have with a quick calculation on exchange. I seem to have lost my notes of all the names of staff we kept in order to make special commendations, but suffice to say, we loved them all so much that we have booked to go back here in March 2021. We made good friends there, some who were celebrating their 8th visit. Just in conversation with others, this applied to several guests as well. It speaks volumes about this resort. See you next year “Lovelies”!!!

    Why we will go back one day

    Reviewed by Ian H(Doncaster, United Kingdom) on Apr 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It is a great shame that such a lovely place is no longer open to visitors. I would have loved to have written the kind of review that a great hotel in a great location deserves. However I am going to tell you why I will be going back someday. When everything went wrong and the hotel had to close and the staff knew that they would be living on only 40% of their wages, nothing changed outwardly. Everyone went on as though nothing had changed. The staff of the hotel was superb, going out of their way to be kind and thoughtful, never rude or showing the anxiety I am sure they all felt. The management kept us well informed and did their best to see that we had a great stay right up until the last minute when they waved us off and the gates literally closed behind us. I am not sure what service was like in other hotels but I now know why Sandals has such a good reputation and I can’t think of a better place to be in good times or bad. Finally can I say a special thank you to Berthalina (“Charlie”) who went out of her way to make our holiday a great occasion. We both wish you and all the staff all the luck you deserve and hope that we will meet up again in the none too distant future. Until then you will always be in our thoughts and prayers. God bless you all.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    40th Wedding Anniversary

    Reviewed by julie253(Leicester, United Kingdom) on Mar 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the Halcyon Beach to celebrate our 40th Wedding Anniversary. The gardens are beautiful and we enjoyed the quiet pool although there is music and entertainment at the other pool. Every day we were able to swim in the crystal lagoon and it was not too busy and wonderful. Food in the restaurants was good and often we sat at the Beach Bistro by the sea for lunch. Plus, we tried Kelly’s, Bayside and Marios (Italian). Other nights, we used the shuttle service to La Toc (Italian restaurant does not require bookings and the food was very good) and the Grande and this worked well. The first shuttle of the day to the Grande at 12.15 was busy but staff sorted this and in the end taxis were used. Staff at the Halcyon Beach were friendly and our service was excellent – the same could not be said for the service at the Grande. The island is beautiful and we did the rain forest trail with Sandals (Pam was an excellent guide). Our one negative was our romantic dinner for two. The actual dinner and service were excellent. The disappointment was that Sandals did not inform us at any time that the meal had been prepaid by our sons as a gift! In fact, we thought it was provided free. This resort is not for anyone wanting nightlife although you can go to La Toc or the Grande and they have lively piano bars and evening entertainment. I can understand why people return for a relaxing holiday.

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Honeymoon in St. Lucia

    Reviewed by mainevisitors2020() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    A beautiful location and a wonderful break from reality during the week that all the coronavirus cancellations occurred back in the U.S. It was a romantic setting for our honeymoon and it lived up to expectations. The island is beautiful and the people are warm and welcoming. Just two negatives: 1) Our romantic dinner for two on the beach was ruined when my wife's steak was way under-cooked and it took a half hour for her to get another (by that point she didn't want it). We got an apology and some free desserts (which we could have gotten anyway), but that was it. 2) They ask you to have your bags outside your room a half hour before checkout, which we did, but they were never picked up and I had to grab them myself before our shuttle. First world problems for sure, but for a place that stresses service, it was disappointing. A few more breakfast/lunch options other than buffets would be nice, but all in the all, the food and drinks were very good. We'll definitely return to a Sandals, probably trying a new island next time.