TripAdvisor Traveler Rating

Absolutely the best…I stay at Holiday Inn Aruba 2/3 times a year.Staff are so nice there they are like family.Jahiria,Cheryl at beach hut and Joshwina at Breakfast.All are so friendly and welcoming.Location can’t be beat.Beautiful beach,clean resort.

Maxi and Jonny, all the personal in the sea breeze restaurant were amazing and so kind people. Thank you very much ! The food was so delicious, we had the opportunity to try different dishes I’ll recommend my experience here !

Celina made me feel so welcomed with her sweet smile and great customer service, she helped to do an upgrade and took me through the whole process; unfortunately I did not have this great experience earlier when I tried to do it with a different associate. Shout out to Celina! She made a difference.

I have been going to the holiday Inn in Aruba for over 10 years consecutively with only great experiences, even leaving great reviews on some employees that work there, but this year was a completely different experience. The staff wasn't helpful or warm and the condition of my room got progressively worse during my stay. I know some may say why I didn't ask to change rooms, after the experience I received when arriving at the hotel where they did not have my room I requested and having to deal with an employee that wasn't cooperative in trying to get me a room as I requested I did not want to go through that ordeal seeing that this incident happened close to the end of my stay. I noticed there was some black spots forming on the walls and ceiling in my room but didn't think much of it but still took some pictures. Then my daughter starting feeling sick and coughing every time she would be in the room. On the second week of my stay I noticed those black spots getting bigger so I took more pictures. I brought her to a local doctor on the island and he prescribed her some medication to calm her cough during the day and a stronger dose for the nights for her to be able to sleep. (my daughter was still coughing even upon my return home and is still not at 100%, as she is being followed by my doctor.) I showed him the pictures and he told me that it does seem like fungus on the walls. Once I returned home from my trip I reported this incident to the hotel staff and managers but they didn't seem to want to help me with this issue. I guess once you leave the hotel .. too bad?? Honestly I really loved going to the holiday Inn, even though its not the best hotel on the island, the staff "usually" were always willing to make your stay an enjoyable one, but it seems that after covid they just simply don't care anymore for their guests and their well being. I was simply shocked to know that they are not willing to compensate or even give me a credit on my current stay that I had with them, not even a small discount. This is completely unacceptable and inhumane that guests have to go through this. There are so many other beautiful hotels on the island and there are new once popping up, you can rest assured that I will no longer consider the holiday Inn as my stay in Aruba and I am urging everyone to stay clear from this hotel, your health depends on it.

Where do I start?! Let me just say this was our first time in Aruba. From the moment we arrived service was amazing. Check in time was at 4pm but we arrived early due to an early morning flight. Despite arriving early our room was ready for us which was unexpected but appreciated. The guy at the front desk( I forget his name sorry ) was super friendly and even went out of his way to offer us drink vouchers for a short delay due to computer issues. We then get to the room and turns out we were upgraded from standard to ocean view, Best surprise ever but it gets better. When we got to our room we received a personalized letter along with a photo of us together in a frame (this was a father/daughter family trip) wich turns out was from management, it was a big surprise for us! After that we got changed and went out to the beach to relax. We came back to our room some hours later and we received a complimentary bottle of wine along with cheese and cracked platter! Again, totally unexpected but entirely appreciated. We had the all inclusive package so we definitely frequented the Oceanside bar and grill, all the staff was amazing but special shout out to Lucila as she was always there when we were and always went out of her way to greet us and ask how our day was. Food at the Oceanside bar and grill was also perfect for lunch time, I had the quesadilla, chicken strips, and the nacho appetizer throughout my stay, all were great but the quesadilla hit the spot. We also visited Seabreeze and DaVinci twice and Agave once. Seabreeze atmosphere is awesome with the live entertainment and being by the water. The food was great. Special shout out to Franky for making out last dinner in Aruba memorable. He was super friendly all smiles and made me laugh. DaVinci Food was amazing also. I'm a big fan of Italian food so I had to try it. I had lasagna one night and chicken parm the other both were great. Agave we went once. It was great but not my favorite due to personal prefrence, a lot of the food is very spicy and I'm just not a huge fan of spicy food. We went on several outside tours throughout our stay and all were easily accessible and we were picked up out front or able to walk to the piers(for boat tours). She doesn't exactly work for HI but Louise who works at the the pelican adventures tour spot in the towel hut was so incredibly helpful and friendly and she went above and beyond to assist us in a booking issue we had, so shout out to her also. The room was well kept and clean, the grounds are well kept and beautiful, the ocean being right here is a big plus, beautiful beach with some free large palapa/canopy just for some shade if you don't wanna rent a palapa for the day and just want some shade and somewhere to drop your stuff. The water had a bit of seaweed but it was easy to navigate around it to the clean parts and relax out in the water. Besides food and the grounds we also visited the spa for a VERY much needed relaxing massage wich I give a 10/10 the masseuse hit pressure points and left me not wanting to get up I was so relaxed after haha. The biggest thing besides the beauty and atmosphere that made our stay though was the STAFF, thank you very much to all the staff from the Holiday Inn for making our first stay extremely memorable. We will be BACK!! for sure ??