TripAdvisor Traveler Rating

Late night cappuccino ?? made by the best ! Thank you Jhon A

Adnan and Leon truly made our family dining experience unforgettable. From the moment we arrived, their warmth and attentiveness set the tone for a fantastic evening. They went above and beyond to ensure everyone at our table felt welcomed, comfortable, and well taken care of. Their knowledge of the menu, thoughtful recommendations, and genuine enthusiasm added a special touch to the meal. They handled everything seamlessly, even with a busy atmosphere, and made sure our family had everything we needed without ever feeling rushed. It’s rare to come across service that feels this personal and sincere. Adnan and Leon are an incredible asset, and thanks to them, our dining experience was not just great—it was memorable. We’ll definitely be back!

Very good view Very clean room Very good service

Excellent server Maxi! She Was the best ! So friendly and food was excellent as well. And you can’t beat the ocean views at sunset from your table. Amazing dining experience over all. Right on the beach perfect location. Wonderful night thank you

This was our third stay at the Holiday Inn Aruba, and it will be our last. We’ve traveled all over the Caribbean and know what a true resort experience should be, and this is not it. Check-in was frustrating. The room we were promised wasn’t honored, and it took 45 minutes to resolve. The front desk was rude and unprofessional, even speaking about me in Spanish assuming I wouldn’t understand. I did. The room had ongoing issues. We had to request housekeeping multiple times over the week because the room was not cleaned by 4 pm. There were never enough towels for four people, and both towels and sheets often had other people’s hair on them. We even found sand in one of the beds after the room was cleaned. The double beds are also very small and super uncomfortable for two adults. The beach is beautiful at the water, but the sand itself is filthy and full of cups, napkins, straws, cigarette butts, broken glass and other debris. The towel policy was one of the most frustrating parts of our stay. The hotel limits you to one towel per person, but even after receiving approval from a manager for additional towels, we were continually harassed by a towel hut employee named Leobid every time we tried to get clean ones. The resort feels extremely rundown. Elevators were continually broken, and when both in the Ocean Tower stopped working, we climbed six flights of stairs only to find one staircase wouldn’t open with our key, and the correct one was locked with a gate on the second floor, a serious fire safety concern. There was also a fire alarm going off for hours with no announcements or resolution. Service was very inconsistent. The front desk and towel hut staff (especially Leobid) were rude and difficult, but there were a few standout employees. Liliana at the ice cream stand was really sweet and truly befriended my son, and Christian from the kids club was amazing and played ping-pong with him every day. Lastly, the hotel does nothing to manage the spring break crowd. Teenagers were acting obnoxious and screaming profanities in the lobby late into the night with absolutely no intervention from security which stood nearby. This hotel markets and prices itself like a resort, but in reality it feels like an average Holiday Inn that is significantly overpriced. Please do yourself a favor and stay anywhere else in Aruba.