All inclusive

Moon Palace The Grand Cancun

Cancun 5.0

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Overview

Moon Palace The Grand Cancun is the newest addition to the Palace family. Moon Palace The Grand Cancun presents a unique resort within a resort offering access to ten restaurants, nine pools, seven bars and one of the biggest spas in the area; Awe Spa. 

Added value

Stay at 1, Play at 5 - Guests of Moon Palace the Grand Cancun have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace.

Transportation to sister properties not included, please see hotel front desk for complete details.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

1316

Rooms

Grand Deluxe Garden view
850 square feet
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 4 guests in the room
Grand Deluxe Garden view
850 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Bottle of wine upon arrival. Liquor dispenser in room.
  • Unlimited local and long distance calls to the continental U.S. and Canada.

Grand Swim up Suite
850 square feet
  • 1 king bed, or 2 double beds
  • Garden view or Resort view
  • No more than 4 guests in the room
Grand Swim up Suite
850 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Bottle of wine upon arrival. Liquor dispenser in room.
  • Unlimited local and long distance calls to the continental U.S. and Canada.

Grand Family Deluxe
  • 1 king bed, and 2 double beds
  • Garden or Resort View
  • No more than 6 guests in the room
Grand Family Deluxe
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Bottle of wine upon arrival. Liquor dispenser in room.
  • Unlimited local and long distance calls to the continental U.S. and Canada.

Amenities

The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 17

Type Amenities
Adult Pool bar Bar, Pool bar Open air
Tapas & Wine bar Bar, Wine/martini bar Food options available
Beach Club Bar, Beach bar Open air
Lobby Bar Bar, Lobby bar
Swim up bar Caribbean Bar, Swim-up bar Open air
Swim up bar Peruvian Bar, Swim-up bar Open air
Wet Bar Grand Terrace Bar, Swim-up bar Open air
Lounge bar Caribbean Terrace Bar, Lounge
Sports Bar and Bowling alley Bar, Sports bar Dance floor
Disco Nightclub Dance floor

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
  • Throughout the property

Internet

  • Business centre

Type of restaurant Type of cuisine Open for Additional Information
Grand Buffet Buffet International Breakfast, Dinner, Lunch Dress code
Cuzco À la carte, Buffet International Breakfast, Dinner, Lunch Dress code, This restaurant provides both buffet and à la carte dining
Cielito Lindo À la carte, Buffet Mexican Breakfast, Dinner, Lunch Dress code, Reservations required, This restaurant provides both buffet and à la carte dining
Caribbean Restaurant À la carte, Buffet Caribbean Breakfast, Dinner, Lunch Dress code, This restaurant provides both buffet and à la carte dining
Jade À la carte Asian Dinner Dress code, Reservations required
Le Chateau À la carte French Dinner Dress code, Not included with all-inclusive plan, Reservations required
Tavola À la carte Italian Dinner Dress code
Habibi À la carte International Breakfast, Dinner Dress code
JC Steakhouse American Dinner Dress code, Reservations required
Los Tacos À la carte Mexican Dinner, Lunch Dress code
Snack Selva Snack bar Caribbean, International Snacks
Boulangerie Snack bar International Snacks

  • Rooms: 1316
  • Floors: 3
  • Built in: 2016

  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)

Carretera Cancun-Chetumal Km 340
Cancun, Mexico Q.Roo 77500
52-998-881-6000
13 km from CUN
  • Beach front

  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Adults only pools: 1
  • Kids pools: 1
  • Outdoor pools: 7
  • Cabanas: Included
  • Lazy river: Included
  • Water slides: Included
  • Waterpark: Included
  • Wave pools: Included

Pool availability is subject to seasonality.

Water sports

  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Watersports centre: on site

Other sports

  • Aerobics: on site
  • Bicycles: on site
  • Tour excursions: on site ($)

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site

  • 24 hour front desk
  • ATM available ($)
  • Baggage check
  • Business centre
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Tour desk available ($)
  • Valet parking
  • Wedding facilities available ($)

  • Child care services available ($)
  • Children’s pool
  • Playground
  • Waterpark

Playroom

Fantastic kids club for Children ages 4-12, games, activities, video games, dinner for children etc.

Age range: 4 to 12

Wired: Teens arcade

Open from: 10:00 a.m. to 10:00 p.m.

Location

Address
Carretera Cancun-Chetumal Km 340, Cancun, Q.Roo 77500, Mexico

Reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

visit Juan Carlos at "The Grill"!!

Adventure47858066748 on Feb 04, 2023

we love it here at Moon Palace, but this review is specifically about Juan Carlos at "The Grill" restaurant. we had a party of 17 and he treated all of us amazingly! we went with his recommendations for food and we loved everything! he was so attentive, and anticipated our needs all along the way! the food itself was great, but his service made it our favorite meal of the trip! definitely recommend Juan Carlos!!

TripAdvisor users rated this property 5 out of 5

Juan Carlos at the grill

Culture60382045315 on Feb 04, 2023

Juan Carlos is the most incredible server at the Grill! We’ve been here a week and we’re so disappointed that we just found this place! Literally the best server in all of the resort and the best food. He’s so attentive. I was a server for 15 years before I started my real career and he is incredible

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