All inclusive

Moon Palace The Grand Cancun

Cancun 5.0

Overview

Moon Palace The Grand Cancun is the newest addition to the Palace family. Moon Palace The Grand Cancun presents a unique resort within a resort offering access to ten restaurants, nine pools, seven bars and one of the biggest spas in the area; Awe Spa. 

Added value

Stay at 1, Play at 5 - Guests of Moon Palace the Grand Cancun have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace.

Transportation to sister properties not included, please see hotel front desk for complete details.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

1316

Rooms

Grand Deluxe Garden view
850 square feet
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 4 guests in the room
Grand Deluxe Garden view
850 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Bottle of wine upon arrival. Liquor dispenser in room.
  • Unlimited local and long distance calls to the continental U.S. and Canada.

Grand Swim up Suite
850 square feet
  • 1 king bed, or 2 double beds
  • Garden view or Resort view
  • No more than 4 guests in the room
Grand Swim up Suite
850 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Bottle of wine upon arrival. Liquor dispenser in room.
  • Unlimited local and long distance calls to the continental U.S. and Canada.

Grand Family Deluxe
  • 1 king bed, and 2 double beds
  • Garden or Resort View
  • No more than 6 guests in the room
Grand Family Deluxe
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Bottle of wine upon arrival. Liquor dispenser in room.
  • Unlimited local and long distance calls to the continental U.S. and Canada.

Amenities


Location

Address
Carretera Cancun-Chetumal Km 340, Cancun, Q.Roo 77500, Mexico

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Unbeatable Service

Ajalldayj (Boise, Idaho) on Feb 24, 2024

Oh man, where to begin... this place was absolutely dynamite from start to finish! I read reviews after we booked and was getting worried that we may have made the wrong choice. I couldn't have been more WRONG! From the clean, air conditioned shuttle from the airport, to the moment we left to go home, everyone was incredibly friendly, warm and helpful. I'd say this was the best customer service I've ever seen at a resort. They got us in our room early and brought our bags. We had booked the room with 2 beds for a little savings. We were completely fine with that, but they insisted to send someone up and move some furniture around to assemble a MEGA bed with extra linens and pillows. We stayed for 7 nights, and they came to make up our room, drop off more water and snacks. We never lacked anything. Since we were there a week, we were able to experience almost every restaurant / activity of The Grand. Here are the absolute highlights: #1 TOP Bar recommendation: The Library: This is the speakeasy bar on the bottom floor outside of Casa Mia and La Cantina, across from the bowling alley. It's hidden behind a bookshelf wall. We went here almost every night either before dinner for a pre-cocktail, or after dinner for a nightcap. When I tell you I've never had better customer service, I mean it! Yair and Saul were knowledgeable about all types of tequila, craft cocktails, and would regularly let us sample "off menu" items. They spent time talking with us about the area, their personal lives, asking about ours, and genuinely caring about our experience. They found time to make our day feel special and give a true VIP experience. I wish I could visit them forever! I hope to be back, just to see those guys alone. #1 TOP Restaurant recommendation: This one might be a tie, but I have to give it to Tavola because we ate there 3 separate times! (Tie would be Habibi, and I'll talk about that after) First off, Tavola doesn't require reservations, so lunch or dinner you can grab a spot. Listen when I tell you... their pizza is the best pizza I've had maybe anywhere. That's not an exaggeration. The Pepperoni King and the Meat Lovers were both out of this world. The Truffle Rissotto was top notch, and it's off menu, but they make a Grana Padano pasta in the giant cheese wheel at your table. This is a must! Uriel will make sure to treat you like royalty and also make you laugh. We requested him multiple times and he never disappointed. He would bring us items off menu to try, as well as treats at the end of dinner. He wasn't afraid to steer us in a different direction from what we planned to order, and I'm so grateful for the guidance. Habibi requires reservations, so unfortunately we were only able to eat there once during Lunch. I heard their breakfast is fantastic, but we didn't get to experience it. Rodrigo was wonderful in helping us decide what to get. You absolutely must order the Awarma with poached egg. It was so tender and perfectly seasoned. I wish we could have gone here for dinner, but I guess that's something we get to look forward to next time. #1 TOP Pool Recommendation: We were not traveling with children so we were able to enjoy the adults only Unique Day Club pool most days. Another outstanding customer service experience. The day we got there was quiet, but all the chairs were taken so we settled into a daybed next to the cabanas. We didn't realize it, but the cabanas and daybeds are reserved for Diamond members. The server came over and politely informed us, but because it wasn't busy she said to stay and enjoy it. She brought us drinks and was very friendly. The next few days we just spent our time in the pool. Side note: We swam in every pool on the property and they are all SPARKLINGLY clean and clear. No mucky, cloudy pools here. They really do an amazing job. Anyway, back to Unique Day Club... Ernesto and Alfredo were the two pool side servers that we were with. They were INCREDIBLE! I wore a different bathing suit, different sunglasses, etc every day and they still found us, knew our drinks, and would identify us wherever we were in the pool to check on us. How? I have no idea.. but they never faltered. If you are traveling with kids, the Activity pool is lots of fun. They have contests and events there. The water is a little cooler than the other pools because they also host exercise classes in the morning, but there is always something fun to to do there. The Wellness pool is another great spot, especially in the morning if you want quiet, serene pool time. That is where Los Tacos is. #1 TOP Tip... literally: Tip them. I know it is very expensive to book here, and tipping is not required.. and I don't even think they expect it..but I'm telling you a couple bucks goes a long way! I feel our experience was as amazing as it was because we could tell how much they cared and expressed our gratitude. Word spreads quickly that you appreciate their hard work and they will repay that 10 fold. If you have the means to give people who go above and beyond a few dollars, do. It will make their day and ultimately make your vacation. (Not suggesting this is the right way, but we did about $1-$3 for things like bag drop off, golf cart drop off, musicians etc etc.. $5 for every couple rounds of drinks at the pool, $10-$20 for an outstanding dinner service)

TripAdvisor users rated this property 5 out of 5

Romantic experience at the grand!

Aj5001 (boston) on Feb 23, 2024

Tonight we went to the romantic dinner experience at the beach club. We had a fantastic meal, excellent service, and a beautiful saxophone serenade. Martin, Francisco Torija and our saxophone player mayars, made the evening wonderful, and memorable. Highly recommend this!

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Vacation Offers

  • Kids and teens aged 0-17 stay, play and eat free at select all-inclusive Palace Resorts in Mexico and Jamaica.

    Riviera Maya, Cancun, Cozumel, Ocho Rios - Runaway Bay, Montego Bay

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