Moon Palace The Grand Cancun is the newest addition to the Palace family. Moon Palace The Grand Cancun presents a unique resort within a resort offering access to ten restaurants, nine pools, seven bars and one of the biggest spas in the area; Awe Spa.
Stay at 1, Play at 5 - Guests of Moon Palace the Grand Cancun have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace.
Transportation to sister properties not included, please see hotel front desk for complete details.
Good if you want to wait for reservation, food, and everything this place has to offer.
Jul 01, 2022
First day of 5 nights staying at this hotel, and we’ve already spend 1.5 hours waiting for dinner which indicates walk in, and 30 mins at 10am for dinner reservations. Dinner reservations can only be done 2 days in advance so for those who want to plan the trip, and all the restaurants and stuff, this is useless.
I’m currently at the lobby waiting for the dinner at Tavalo, a quote for dinner wait of 45 mins. I’m at 1.5 hours and still waiting, so let’s write a feedback instead.
Their pager is short range so it doesn’t even make sense and we have to wait at the lobby.
This is suppose to be their flagship resort and I don’t see anything flagship except the wait.
We see people sitting in front of all the walk in restaurants playing with phones and iPads while waiting. Why do I have to fly to a resort to do that. I can do it at home.
Their walk in restaurants have reservations allowed for their high rollers, those diamond elite folks. And when half of it is made of these, you as normal people are third class citizen
I recommend Garza Blanca or Amber . They are less pricey, choices may be less and food may be lesser quality, but I certainly have better use of time on waiting for everything and the inefficiency of food reservations system and all. If you want to brag about food quality, you may want to rethink the food service part as well.
Sad. Aweful start to the vacation. Maybe skip busy weekends such as Independence Day weekend. I am finished this review and yet, sadly, I’m still waiting for a table at their restaurant
Don’t bother with their public relations folks either. They will probably just reply to these emails and apologize for the bad experience, with none action taken
Family trip at Moon Palace The Grand
(New York City, New York)
Jul 01, 2022
It was a pleasure to be at Moon Palace The Grand with the whole family and enjoy this nice hotel. Big thank you to Saul Antonio ( server at the Buffet)and also to Valeria ocampo (guest service) for their amazing service and hospitality.
Being from the hospitality industry, i can assure that they are really really good on their job.
Thank you very much