All inclusive

Moon Palace The Grand Cancun

Cancun 5.0

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Overview

Moon Palace The Grand Cancun is the newest addition to the Palace family. Moon Palace The Grand Cancun presents a unique resort within a resort offering access to ten restaurants, nine pools, seven bars and one of the biggest spas in the area; Awe Spa. 

Added value

Stay at 1, Play at 5 - Guests of Moon Palace the Grand Cancun have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace.

Transportation to sister properties not included, please see hotel front desk for complete details.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

1316

Rooms

Grand Deluxe Garden view
850 square feet
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 4 guests in the room
Grand Deluxe Garden view
850 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Bottle of wine upon arrival. Liquor dispenser in room.
  • Unlimited local and long distance calls to the continental U.S. and Canada.

Grand Swim up Suite
850 square feet
  • 1 king bed, or 2 double beds
  • Garden view or Resort view
  • No more than 4 guests in the room
Grand Swim up Suite
850 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Bottle of wine upon arrival. Liquor dispenser in room.
  • Unlimited local and long distance calls to the continental U.S. and Canada.

Grand Family Deluxe
  • 1 king bed, and 2 double beds
  • Garden or Resort View
  • No more than 6 guests in the room
Grand Family Deluxe
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Bottle of wine upon arrival. Liquor dispenser in room.
  • Unlimited local and long distance calls to the continental U.S. and Canada.

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Playground
  • Waterpark

Playroom

Fantastic kids club for Children ages 4-12, games, activities, video games, dinner for children etc.

Age range: 4 to 12

Wired: Teens arcade

Open from: 10:00 a.m. to 10:00 p.m.
The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 17
Type Amenities
Adult Pool bar Bar, Pool bar Open air
Tapas & Wine bar Bar, Wine/martini bar Food options available
Beach Club Bar, Beach bar Open air
Lobby Bar Bar, Lobby bar
Swim up bar Caribbean Bar, Swim-up bar Open air
Swim up bar Peruvian Bar, Swim-up bar Open air
Wet Bar Grand Terrace Bar, Swim-up bar Open air
Lounge bar Caribbean Terrace Bar, Lounge
Sports Bar and Bowling alley Bar, Sports bar Dance floor
Disco Nightclub Dance floor
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
  • Throughout the property

Internet

  • Business centre
Type of restaurant Type of cuisine Open for Additional Information
Grand Buffet Buffet International Breakfast, Dinner, Lunch Dress code
Cuzco À la carte, Buffet International Breakfast, Dinner, Lunch Dress code, This restaurant provides both buffet and à la carte dining
Cielito Lindo À la carte, Buffet Mexican Breakfast, Dinner, Lunch Dress code, Reservations required, This restaurant provides both buffet and à la carte dining
Caribbean Restaurant À la carte, Buffet Caribbean Breakfast, Dinner, Lunch Dress code, This restaurant provides both buffet and à la carte dining
Jade À la carte Asian Dinner Dress code, Reservations required
Le Chateau À la carte French Dinner Dress code, Not included with all-inclusive plan, Reservations required
Tavola À la carte Italian Dinner Dress code
Habibi À la carte International Breakfast, Dinner Dress code
JC Steakhouse American Dinner Dress code, Reservations required
Los Tacos À la carte Mexican Dinner, Lunch Dress code
Snack Selva Snack bar Caribbean, International Snacks
Boulangerie Snack bar International Snacks
  • Rooms: 1316
  • Floors: 3
  • Built in: 2016
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
Carretera Cancun-Chetumal Km 340
Cancun, Mexico Q.Roo 77500
52-998-881-6000
13 km from CUN
  • Beach front
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Adults only pools: 1
  • Kids pools: 1
  • Outdoor pools: 7
  • Cabanas: Included
  • Lazy river: Included
  • Water slides: Included
  • Waterpark: Included
  • Wave pools: Included

Pool availability is subject to seasonality.

Water sports

  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Watersports centre: on site

Other sports

  • Aerobics: on site
  • Bicycles: on site
  • Tour excursions: on site ($)

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • 24 hour front desk
  • ATM available ($)
  • Baggage check
  • Business centre
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Tour desk available ($)
  • Valet parking
  • Wedding facilities available ($)

Location

Address
Carretera Cancun-Chetumal Km 340, Cancun, Q.Roo 77500, Mexico

Reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 1 out of 5

Good if you want to wait for reservation, food, and everything this place has to offer.

psyduck2003 on Jul 01, 2022

First day of 5 nights staying at this hotel, and we’ve already spend 1.5 hours waiting for dinner which indicates walk in, and 30 mins at 10am for dinner reservations. Dinner reservations can only be done 2 days in advance so for those who want to plan the trip, and all the restaurants and stuff, this is useless. I’m currently at the lobby waiting for the dinner at Tavalo, a quote for dinner wait of 45 mins. I’m at 1.5 hours and still waiting, so let’s write a feedback instead. Their pager is short range so it doesn’t even make sense and we have to wait at the lobby. This is suppose to be their flagship resort and I don’t see anything flagship except the wait. We see people sitting in front of all the walk in restaurants playing with phones and iPads while waiting. Why do I have to fly to a resort to do that. I can do it at home. Their walk in restaurants have reservations allowed for their high rollers, those diamond elite folks. And when half of it is made of these, you as normal people are third class citizen I recommend Garza Blanca or Amber . They are less pricey, choices may be less and food may be lesser quality, but I certainly have better use of time on waiting for everything and the inefficiency of food reservations system and all. If you want to brag about food quality, you may want to rethink the food service part as well. Sad. Aweful start to the vacation. Maybe skip busy weekends such as Independence Day weekend. I am finished this review and yet, sadly, I’m still waiting for a table at their restaurant Don’t bother with their public relations folks either. They will probably just reply to these emails and apologize for the bad experience, with none action taken

TripAdvisor users rated this property 5 out of 5

Family trip at Moon Palace The Grand

Jooooo225 (New York City, New York) on Jul 01, 2022

It was a pleasure to be at Moon Palace The Grand with the whole family and enjoy this nice hotel. Big thank you to Saul Antonio ( server at the Buffet)and also to Valeria ocampo (guest service) for their amazing service and hospitality. Being from the hospitality industry, i can assure that they are really really good on their job. Great experience Thank you very much

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