Moon Palace The Grand Cancun
Cancun 5.0
Active Advisories
Unique Night Club at Moon Palace The Grand will be temporarily closed for maintenance starting Monday, July 22nd until further notice. During this period, Noir Night Club located in the Sunrise Lobby will be open from Monday to Saturday, operating from 10:30 pm to 03:00 am, ensuring guests continue to enjoy nightly entertainment as usual.
Dedicated transportation will be provided to and from The Grand's lobby during Noir's operating hours to ensure seamless mobility for guests.
Overview
Moon Palace The Grand Cancun is the newest addition to the Palace family. Moon Palace The Grand Cancun presents a unique resort within a resort offering access to ten restaurants, nine pools, seven bars and one of the biggest spas in the area; Awe Spa.
Stay at 1, Play at 5 - Guests of Moon Palace the Grand Cancun have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace.
Transportation to sister properties not included, please see hotel front desk for complete details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
1316
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms

- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Mini fridge
- Patio
- Pillow menu
- Seating area
- Smoke-free
- Chi Bath Amenities
- Aromatherapy menu
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Bottle of wine upon arrival. Liquor dispenser in room.
- Unlimited local and long distance calls to the continental U.S. and Canada.

- 1 king bed, or 2 double beds
- Garden view or Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Resort view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Mini fridge
- Patio
- Pillow menu
- Seating area
- Smoke-free
- Chi Bath Amenities
- Aromatherapy menu
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Bottle of wine upon arrival. Liquor dispenser in room.
- Unlimited local and long distance calls to the continental U.S. and Canada.

- 1 king bed, and 2 double beds
- Garden or Resort View
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden or Resort View
- Minimum 1 adult, maximum 5 adults
- Maximum 5 children
- No more than 6 guests in the room
- Balcony
- Bathroom with tub and shower
- Jetted tub
- Seating area
- Smoke-free
- Chi Bath Amenities
- Kids amenities including: Xbox, mini-bar with chocolate milkshakes, juice and soda, slippers and robes.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Bottle of wine upon arrival. Liquor dispenser in room.
- Unlimited local and long distance calls to the continental U.S. and Canada.












Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark
Playroom
Fantastic kids club for Children ages 4-12, games, activities, video games, dinner for children etc.
Wired: Teens arcade
- Children ages: 0 to 17
Type | Amenities | |
---|---|---|
Adult Pool bar | Bar, Pool bar | Open air |
Tapas & Wine bar | Bar, Wine/martini bar | Food options available |
Beach Club | Bar, Beach bar | Open air |
Lobby Bar | Bar, Lobby bar | |
Swim up bar Caribbean | Bar, Swim-up bar | Open air |
Swim up bar Peruvian | Bar, Swim-up bar | Open air |
Wet Bar Grand Terrace | Bar, Swim-up bar | Open air |
Lounge bar Caribbean Terrace | Bar, Lounge | |
Sports Bar and Bowling alley | Bar, Sports bar | Dance floor |
Disco | Nightclub | Dance floor |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
- Throughout the property
Internet
- Business centre
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Grand Buffet | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
Cuzco | À la carte, Buffet | International | Breakfast, Dinner, Lunch | Dress code, This restaurant provides both buffet and à la carte dining |
Cielito Lindo | À la carte, Buffet | Mexican | Breakfast, Dinner, Lunch | Dress code, This restaurant provides both buffet and à la carte dining |
Caribbean Restaurant | À la carte, Buffet | Caribbean | Breakfast, Dinner, Lunch | Dress code, This restaurant provides both buffet and à la carte dining |
Jade | À la carte | Asian | Dinner | Dress code |
Le Chateau | À la carte | French | Dinner | Dress code, Not included with all-inclusive plan |
Tavola | À la carte | Italian | Dinner | Dress code |
Habibi | À la carte | International | Breakfast, Dinner | Dress code |
JC Steakhouse | American | Dinner | Dress code | |
Los Tacos | À la carte | Mexican | Dinner, Lunch | Dress code |
Snack Selva | Snack bar | Caribbean, International | Snacks | |
Boulangerie | Snack bar | International | Snacks |
- Rooms: 1316
- Floors: 3
- Built in: 2016
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Beach front
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited international and domestic drinks
Pools
- Adults only pools: 1
- Kids pools: 1
- Outdoor pools: 7
- Cabanas: Included
- Lazy river: Included
- Water slides: Included
- Waterpark: Included
- Wave pools: Included
Pool availability is subject to seasonality.
Water sports
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Watersports centre: on site
Other sports
- Aerobics: on site
- Bicycles: on site
- Tour excursions: on site ($)
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- 24 hour front desk
- ATM available ($)
- Baggage check
- Business centre
- Currency exchange available ($)
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Tour desk available ($)
- Valet parking
- Wedding facilities available ($)

Lobby Bar

Beach

Pool

Pool

Water park

Fitness Centre

Spa

Habibi Restaurant

Jade Restaurant

JC Steakhouse

Unique
Location

Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.6
-
Location 4.5
-
Rooms 4.6
-
Service 4.5
-
Value 4.2
Esmeralda for kids’ haircuts!!
bencastoriano on Jul 05, 2025
If your child needs a haircut at Moon Palace, go to Esmeralda Mendoza!! She is awesome!!! She was kind and did a great job cutting our son’s hair. Highly recommend! Also recommend Los Caporales for Mexican food at the Moon Palace. And Agra for Indian food!
Disappointed Resident Member Experience at The Grand
V6403KIpablos on Jul 05, 2025
Disappointed Resident Member Experience at The Grand As a resident member of Palace Resorts, we recently visited The Grand and left with serious concerns about the direction the resort is heading. Unfortunately, we’ve noticed a steady decline in both quality and service. The restaurants are no longer what they used to be. Service has become noticeably slow, and staff seem unmotivated and indifferent—even to resident members, which used to be a point of distinction. Several drink options that were previously included have been removed, and the once-impressive meat stations now offer little variety—often just hamburgers and the occasional extra item. It leaves us wondering what might be next to go. What troubles us most is the feeling that the promises made to us as resident members are no longer being honored. One of the main selling points was that we wouldn’t be hassled with constant sales meetings disguised as “informational sessions.” Yet during this visit, we received daily calls to our room between 7:00 and 7:30 a.m. asking if we would attend—completely disrupting the relaxation that vacations are meant to offer. We genuinely question whether investing in this membership was the right decision, and we’re not alone in that feeling. We hope more members speak up, and that this feedback reaches the owners. Palace once stood out from the rest—we hope they take action soon to preserve what made them different and start delivering again on the dreams and promises they sold us.
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