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Overview
Moon Palace The Grand Cancun is the newest addition to the Palace family. Moon Palace The Grand Cancun presents a unique resort within a resort offering access to ten restaurants, nine pools, seven bars and one of the biggest spas in the area; Awe Spa.
Stay at 1, Play at 5 - Guests of Moon Palace the Grand Cancun have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace.
Transportation to sister properties not included, please see hotel front desk for complete details.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
1316
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Mini fridge
- Patio
- Pillow menu
- Seating area
- Smoke-free
- Chi Bath Amenities
- Aromatherapy menu
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Bottle of wine upon arrival. Liquor dispenser in room.
- Unlimited local and long distance calls to the continental U.S. and Canada.
- 1 king bed, or 2 double beds
- Garden view or Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Resort view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Mini fridge
- Patio
- Pillow menu
- Seating area
- Smoke-free
- Chi Bath Amenities
- Aromatherapy menu
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Bottle of wine upon arrival. Liquor dispenser in room.
- Unlimited local and long distance calls to the continental U.S. and Canada.
- 1 king bed, and 2 double beds
- Garden or Resort View
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden or Resort View
- Minimum 1 adult, maximum 5 adults
- Maximum 5 children
- No more than 6 guests in the room
- Balcony
- Bathroom with tub and shower
- Jetted tub
- Seating area
- Smoke-free
- Chi Bath Amenities
- Kids amenities including: Xbox, mini-bar with chocolate milkshakes, juice and soda, slippers and robes.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Bottle of wine upon arrival. Liquor dispenser in room.
- Unlimited local and long distance calls to the continental U.S. and Canada.
Amenities
Accessibility
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark
Playroom
Fantastic kids club for Children ages 4-12, games, activities, video games, dinner for children etc.
Wired: Teens arcade
Age ranges
- Children ages: 0 to 17
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Adult Pool bar | Bar, Pool bar | Open air |
| Tapas & Wine bar | Bar, Wine/martini bar | Food options available |
| Beach Club | Bar, Beach bar | Open air |
| Lobby Bar | Bar, Lobby bar | |
| Swim up bar Caribbean | Bar, Swim-up bar | Open air |
| Swim up bar Peruvian | Bar, Swim-up bar | Open air |
| Wet Bar Grand Terrace | Bar, Swim-up bar | Open air |
| Lounge bar Caribbean Terrace | Bar, Lounge | |
| Sports Bar and Bowling alley | Bar, Sports bar | Dance floor |
| Disco | Nightclub | Dance floor |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Room
- Throughout the property
Internet
- Business centre
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Grand Buffet | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
| Cuzco | À la carte, Buffet | International | Breakfast, Dinner, Lunch | Dress code, This restaurant provides both buffet and à la carte dining |
| Cielito Lindo | À la carte, Buffet | Mexican | Breakfast, Dinner, Lunch | Dress code, Reservations required, This restaurant provides both buffet and à la carte dining |
| Caribbean Restaurant | À la carte, Buffet | Caribbean | Breakfast, Dinner, Lunch | Dress code, This restaurant provides both buffet and à la carte dining |
| Jade | À la carte | Asian | Dinner | Dress code, Reservations required |
| Le Chateau | À la carte | French | Dinner | Dress code, Not included with all-inclusive plan, Reservations required |
| Tavola | À la carte | Italian | Dinner | Dress code |
| Habibi | À la carte | International | Breakfast, Dinner | Dress code |
| JC Steakhouse | American | Dinner | Dress code, Reservations required | |
| Los Tacos | À la carte | Mexican | Dinner, Lunch | Dress code |
| Snack Selva | Snack bar | Caribbean, International | Snacks | |
| Boulangerie | Snack bar | International | Snacks |
Facilities
- Rooms: 1316
- Floors: 3
- Built in: 2016
Health and wellness
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
Location
- Beach front
Meal and plan options
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited international and domestic drinks
Pools and recreation
Pools
- Adults only pools: 1
- Kids pools: 1
- Outdoor pools: 7
- Cabanas: Included
- Lazy river: Included
- Water slides: Included
- Waterpark: Included
- Wave pools: Included
Pool availability is subject to seasonality.
Water sports
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Watersports centre: on site
Other sports
- Aerobics: on site
- Bicycles: on site
- Tour excursions: on site ($)
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
Shops and services
- 24 hour front desk
- ATM available ($)
- Baggage check
- Business centre
- Currency exchange available ($)
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Tour desk available ($)
- Valet parking
- Wedding facilities available ($)
Lobby Bar
Beach
Pool
Pool
Water park
Fitness Centre
Spa
Habibi Restaurant
Jade Restaurant
JC Steakhouse
Unique
Location
Reviews
Good if you want to wait for reservation, food, and everything this place has to offer.
psyduck2003 on Jul 01, 2022
First day of 5 nights staying at this hotel, and we’ve already spend 1.5 hours waiting for dinner which indicates walk in, and 30 mins at 10am for dinner reservations. Dinner reservations can only be done 2 days in advance so for those who want to plan the trip, and all the restaurants and stuff, this is useless. I’m currently at the lobby waiting for the dinner at Tavalo, a quote for dinner wait of 45 mins. I’m at 1.5 hours and still waiting, so let’s write a feedback instead. Their pager is short range so it doesn’t even make sense and we have to wait at the lobby. This is suppose to be their flagship resort and I don’t see anything flagship except the wait. We see people sitting in front of all the walk in restaurants playing with phones and iPads while waiting. Why do I have to fly to a resort to do that. I can do it at home. Their walk in restaurants have reservations allowed for their high rollers, those diamond elite folks. And when half of it is made of these, you as normal people are third class citizen I recommend Garza Blanca or Amber . They are less pricey, choices may be less and food may be lesser quality, but I certainly have better use of time on waiting for everything and the inefficiency of food reservations system and all. If you want to brag about food quality, you may want to rethink the food service part as well. Sad. Aweful start to the vacation. Maybe skip busy weekends such as Independence Day weekend. I am finished this review and yet, sadly, I’m still waiting for a table at their restaurant Don’t bother with their public relations folks either. They will probably just reply to these emails and apologize for the bad experience, with none action taken
Family trip at Moon Palace The Grand
Jooooo225 (New York City, New York) on Jul 01, 2022
It was a pleasure to be at Moon Palace The Grand with the whole family and enjoy this nice hotel. Big thank you to Saul Antonio ( server at the Buffet)and also to Valeria ocampo (guest service) for their amazing service and hospitality. Being from the hospitality industry, i can assure that they are really really good on their job. Great experience Thank you very much
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