Planet Hollywood Cancun, an Autograph Collection All-Inclusive Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

6612 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Star Class

traceym317 (Toronto, Canada) on Nov 09, 2024

We attended a music festival called '80s in the sand and had star class. I totally would recommend it. Our butlers were Ignacio and Robert who took care of our every need. They were helpful for booking dinners, organizing luggage, spa appointments, and just generally being available at any given time. I highly recommend requesting them as your butlers. Star class was completely worth it for us because it gave us preferred seating, Early entrance to the venue and a great room. Ignacio and Robert also decorated our room for my birthday and even saying to me.

TripAdvisor users rated this property 5 out of 5

Wonderful! We were star class and the resort staff were amazing

Charlene H on Nov 09, 2024

Very good! We were treated very well the room was comfortable and had all the amenities needed and more. The sands rocked beyond our expectations. We recommend this resort over and over again. We promise you will not be disappointed. I was sick for the week and still managed to enjoy our trip thanks to planet Hollywood staff!

TripAdvisor users rated this property 5 out of 5

80’s sand rocks!

NI W on Nov 09, 2024

First time visiting the Planet Hollywood! We came in for the 80’s sands rock event. This will be one of MANY return trips. The hotel was great! 3 pools that could accommodate whatever mood you were in. The beach was beautiful and the music was OUTSTANDING. The best thing by far here were the PEOPLE. Excellent customer service. We had the opportunity to have both Roberto and Ignacio as our personal vacation assistants and they took great care of us!! 10/10. We can’t wait to return.

TripAdvisor users rated this property 5 out of 5

Just a great place to enjoy Indian food with excellent service.

919vicentes (Torrance, California) on Nov 08, 2024

Awesome food and excellent service. Our server, Rodolfo was simply the best. So attentive that I thought I was related to royalty! The ambience is classic contemporary, clean and very comfortable. From the frontside hostess to the manager that came to see if everything was to our liking, everything about this restaurant is top class.

TripAdvisor users rated this property 5 out of 5

Loved Planet Hollywood-Cancun!

Kim H (Canada) on Nov 07, 2024

Spent a week at Planet Hollywood Cancun with a friend in September and was blown away with the service! We stayed on the adult side and “star class”. Our butler, Edwar, was very helpful with our dinner reservations and checked in on us each day. He even sent us a message with instructions durning tropical storm Helene even though he couldn’t make it to work that day due to the storm. Edwar also arranged for coffee to be sent to our room each morning! Our room was beautiful, spacious, clean, and overlooked the ocean. Housekeeping kept it spotless and the mini-fridge was restocked daily. We ate at a different restaurant each night, all delicious! Loved Guys burger joint for lunch as well as the take-out pizza from the Italian restaurant! We went to the spa for a massage followed up with hydro therapy, strongly recommend! It was so good, we went back a second time! Negotiable the price…it goes up when it rains (supply/demand!). We also enjoyed a yoga session at the beautiful gym. They even had a mimosa station right outside the gym after yoga…loved that! Beach was beautiful and great for long walks. Lots of bars everywhere and it’s evident the majority of staff enjoy their jobs. Really appreciated not having to play the pool towel game, there were plenty of them, plus you could take more than one per person. Lots of chairs available at the numerous pools and beach. One minor criticism is the nightly entertainment, it was just ok in my opinion. We rarely go to the same resort twice however Planet Hollywood is one we would return to!

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