TripAdvisor Traveler Rating

Wonderful server Cecilia made a spectacular cocktail & was so friendly! She's the best!!! It was delicious! She made the drink according to my taste, it.was absolutely wonderful & right.now I'm going back for.another. Cecilia is an amazing mixologist!

Lovely and relaxed holiday. Thank you to the friendly staff, especially Karina from Planet Play who helped set the kids up with Splatter. Please give her a pay rise! If you have any queries, look for her near So Cal and planet play. We will definitely come back

Overall had a great experience at the resort. The lack of lunch options during our stay was a disappointment. But expected when one of the restaurants were closed. Lots of varieties for dinner choices. Rooms and grounds were kept cleaned on the daily. Nightly shows were just ok, they were some what entertaining, but not special. They could do with more chairs around the Family Pool area, for larger family groups like ours. But an overall great experience for the week we stayed

I came for 2 weeks star class for peace and to relax. I have already done a review but this place has upset me so much I needed to also mention that like others have said it needs new management as it is totally disorganised with staff not doing a full shift and not serving drinks in the afternoon. The staff ratio is not shared equally, with 5 cleaners every night in the toilets then not enough staff in the restaurants making you wait to get in. Then no lifeguard around when I watched a man in the sea nearly drown, shouting for help! The tiles around the pools are worn also, I cut my feet! Sunbeds torn and tatty. Needs a lot of maintenance. Just in case you don’t see my first review I will repeat there was issues everyday and I couldn’t wait to get home, but the two major issues are loud music and Canadians/Americans shouting all day and night and the other major issue is not enough parasols, ie, 1 parasol to 4 beds around the pool then 8/10 parasols to 80ish sunbeds on the beach! NOT PEACEFUL OR RELAXING! All a big con, especially star class gimmick they might as well not bother with star class. Butler service is all you get just to book you a half hour wait for the dinner reservations that they book. Ibiza on steroids, Americans 5 day party resort!

Do not be fooled by the glamour. This is the worst holiday resort ever! This is not a quiet, relaxing place. Was fooled into thinking it looked amazing and glamorous but under the surface the cracks showed in more ways than one. From day 2 was counting the days to come home! Had booked 2 weeks star class in a suite, star class doesn’t mean anything as you get the same service as not star class. The only thing the butler does is book your dinner reservations which you still have to wait in the reception for to go in, waiting half an hour. Food was hit and miss, sometimes cold, chips were not even nice. TWO MAJOR ISSUES - firstly everyday all day the music is so loud my ears were ringing, even star class in the family pool area it is blasting out so much even worse when the DJ is on, that I had to go back to my room at 12pm. Then when it finishes at 5pm, the music and night entertainment starts, so literally never a quiet minute. Second issue is not enough parasols, having 1 parasol to 4 sunbeds, the beach is worse where there are 8/10 parasols to 80ish sunbeds! The beach is strewn with rubbish and human excrement in the sea washing up from the nearby island. No one cleaned the beach or the pool, this had mould in it! Cleaned the cabanas everyday when there was no one even in them! So topsy turvy! Don’t expect to be served drinks after lunchtime as the staff disappear off the beach and the pool they show up very little. Full of loud Canadians! Had a kettle in the room without a lead, was promised one from day one and never got it. The staff seem like they don’t want to be there, only a couple of staff were friendly, Ivan Sanchez - twist bar and Marco - pool bar. I have travelled a lot around the Caribbean premium class and you get treated like you should when you pay a little more, this place you get the same treatment as everyone else. There is no separate quiet bar area for star class and no separate quiet pool area for star class, which in every other resort there has been. Oh and they clap when you first enter the hotel WHAT A PATHETIC GIMMICK, ITS ALL FOR SHOW! but there is no real care. Good luck to anyone that wants a peaceful holiday! It is a 5 day party break for the Americans, Ibiza on steroids. Everyday there was some drama or other plus putting up with the 3/5 weddings per day! I’ve been home 2 days, feel so exhausted and need to book another holiday :(