TripAdvisor Traveler Rating

I just want to tell you go ahead and book it!!! It is everything you need in a vacation experience! The staff the atmosphere and the BEACH!!! It is located in the perfect spot!

Even tho the rooms are older than I am use to, the stay overall was very. I had dinner at the hibachi and at the Italian. Sometimes the service can be slow but the staff always tried to be nice so that makes up for it.

The hotel is outdated and run down. We stayed in a Sun Club Suite on the 3rd floor. There was no elevator, this wasn't a problem for us but just be aware. The room was nothing special, just a standard hotel room that was in disrepair. The entryway light didn't work, the shower had just one sliding glass door, the other half was missing so the floor got wet and you were cold whilst showering. Most of the staff was unwelcoming at best and some were just plain rude. We did have a good experience with the bartender at the Sun Club pool bar, Kenneth. He was friendly and professional and gave us ice every morning because despite being provided with an ice bucket in the room, there was no ice maker in the building. There was another bartender that served us at the wedding reception and again at the swim up bar named Brandon that was amazing, he was fun and personable. Our minibar in our room was never stocked. We asked on the first day and someone did come fill it by evening time. That was the last time it got filled. We called the desk on a separate occasion to request it be filled but the staff just responded "I'll see what I can do" but no one ever filled it. All of the employees could benefit from some hospitality training! The food throughout the resort is not good and choices are very limited. At the buffet the food was room temperature. Staff at the restaurants is in no hurry to serve guests despite the fact that you have to wait an hour or more to be seated because there isn't enough space in the restaurants for the number of guests at the resort. It was so bad that we left the resort for most of our meals. We traveled with a group of 34 people for a wedding and the entire group including the bride and groom agreed that they would never return. They all had the same or worse experience that we had. One couple had a leak in the ceiling that constantly dripped water, the bride and groom were "upgraded" upon arrival and they said that their room smelled like sewage. I've stayed at several Hyatt owned properties and I can promise you that this was not the experience I was expecting.

This was one of the worst resorts we have even been to. Several issues to include old outdated rooms, poor quality of food and limited selections for food and snacks. The limited menu was not what you expect from a World of Hyatt Resort. The steak was chewy and the drink selections were poor. We traveled with 12 people and the experience was poor. From broken toilet seats to bugs in the room to multiple unanswered service requests it was a bad trip for us all. The rooms were not as advertised from the Unlimited Vacation Club photos. The toilet paper was a pain to get as it was literally behind you. The plugs are limited to one or two for American outlets. We had 4 identical bookings and all four rooms were different in size and service. I would not recommend staying here for this price.

Our family (husband, wife, and two daughters aged 5 and 8) stayed at this resort April 2026 and we had a great time. The location of the resort was fantastic - directly on the beach (so we never had to choose between a beach day and a pool day), walking distance from Mambo beach and the Seaquarium, and fairly close to the airport (a long bus ride due to stops at multiple hotels). The resort was clean and well taken care of. It's a small resort, which we liked - we felt like our girls could have a little bit of independence which wouldn't have been possible at a large resort. The kids club is okay - the staff are very sweet and they usually had a craft in the morning by the pool. There was a schedule but it also seemed to be dictated by the kids present. Our kids ended up only doing a few of the activities. It was a little rocky to get into the water at some points - we had water shoes and needed them! The palapa huts at the smoother side of the beach all had towels on them by 6am but we were able to get one on the other side of the beach around 730am. There are also lots of palm trees for extra shade. The service was really good. The seafood restaurant was the best for dinner but some nights had a 1.5hr wait (the only restaurant that takes reservations is the Teppanyaki) - if you're willing to pay for a bottle of wine, the concierge team can book you a table at any restaurant (Amanda hooked us up several times!). The Italian restaurant was also good and the food at Teppanyaki was good although there was no show/entertainment involved as we've seen at other Teppanyaki places. The buffet was pretty good for breakfast but better to go to an a la carte for lunch and dinner. The grill restaurant on the beach was our favourite for lunch - fish tacos, sliders. The nightly entertainment was a piano player one night, a beach dance party another night - not the stage shows that some other resorts have. Overall a great trip and we'd recommend the resort as a solid 3.5 star.