TripAdvisor Traveler Rating

Unaccommodating staff. Room with no AC. Horrible customer customer service. They said no to basic things like water bottles and seltzer. They were always out of basic ingredients to make drinks. For example, was told I could not have a Hito, a mimosa.. The beach is the only nice thing of this resort.

Ignoring negative reviews, I went ahead and booked Sunscape because it was the most cost effective option on the island. As it turns out, I should have stayed at a boutique hotel or AirBnB because I spent so much money to escape the resort as often as possible. The good: amazing beach, great snorkelling, and friendly staff for the most part. Sun Club pool area is nice with small bar onsite and great service. Grounds are well kept and common areas are clean. The bad: the food is edible but by no means good. We didn’t get sick, so that’s something! Buffet and a la cartes alike were 2 star quality at best. Recommend the Bluewater Grill as the best option for lunch and dinner, but be prepared for line ups to be seated. We tried Oceana a la carte once, Bluewater once, and the buffet once for dinner and twice for breakfast (we didn’t bother with Teppanyaki or Da Mario after hearing other guest comments). Other than that we purposely ate off resort. We checked in at 3pm and had to wait 2 hours for our room to be ready. Extremely unorganized housekeeping schedule. On check in our room amenities were fully stocked, 2 full sets of towels including facecloths, and appeared clean…this was never to be experienced again during our stay. The ugly: housekeeping and Sun Club concierge was a constant headache. I want to preface the next comments with the fact that I’ve stayed at 3 star hotels in Cuba with better cleanliness standards. Our room was dirty…not just small things missed but dirty. Housekeeping made the beds and emptied the trash bins daily, other than that nothing was touched. No bathroom amenities refreshed at all. Mini fridge and coffee supplies got refreshed twice, only after going to the front desk to request both times. In room towels were sporadic…not once did we get face cloths refreshed, and we had one bath sheet and two small towels daily for a double occupancy room. Three requests for fresh pillowcases went ignored. I wore flip flops in room to keep the soles of my feet clean because the floors were not cleaned the entire week, and wiped down countertops, bathroom sink, and toilet daily with my trusty travel Lysol wipes. Notable: don’t bother upgrading to Sun Club. Anyone can access the pool and bar area, rooms aren’t worth the upgrade cost, and the Sun Club concierge was of no added benefit at all. The Sun Club upgrade does include room service, but pro tip…they never answer the line (rarely does front desk or concierge) so just dial the operator and bypass the frustration of listening to the buzzing of the unanswered direct lines. Tipping: we stopped the $5USD daily housekeeping tip after the third day…room was never clean and amenities/towels never fully stocked. We tipped $2USD per drink order, $2USD for buffet meals, and $5USD for a la carte meals. Honest take: if you plan on staying on the resort the entire time, save your money and book a cheap Cuban AI, you’ll get the same standard hotel and still a beautiful beach. If this hotel is a landing point to explore Curaçao (which for us is what it was) just spend a few extra dollars and stay at a boutique hotel or AirBnB. Sunscape does not even begin to meet the minimum standard of what to expect throughout the rest of Curaçao. Do better Hyatt!!!

Sunscape resort is a family fun time place. Many children were with their parents enjoying the facilities. Some rooms seemed dated. This was your basic resort, not a high end Hyatt resort. The staff was local easy going, charming, and fun people to watch and wait, until your order was completed. The outdoor HUT for hambergers and hotdogs was fun. And the buffett had plenty of fruits and vegetables for your tastes. We liked the staff. They try their best with limited help from big papa, Hyatt. Our group was there to scuba dive at ocean encounters. Scuba was great.

The beach is definitely the best part of Sunscape. Very private no one has access to the beach except guests and staff. The sand is well maintained and there are plenty of loungers. The staff is top notch and the rooms are spacious. The beds are comfy and the linens were adequate. Id your are looking for tranquility this is the place to be. Next public transportation to get you downtown.

The people were nice and pleasant. The drinks were good and easy to get, well maintained in public areas. However, I was here for a 5 day stay and the bathroom light didn't work. I brought it to their attention daily... "they will fix it". It never got fixed after 5 days, kind of embarrassing that you need to shower and go to the bathroom in the pitch dark for 500$ a night