TripAdvisor Traveler Rating

This Hotel is a complete embarrassment to the Hyatt Luxery Hotel Chain! Head Office needs to visit this property and shut it down. The Buildings and the rooms are very dated and poorly maintained. We are currently staying in Building 8 with the Sun Club Upgrade which was paid for at reception at Check In. $400 for 9 nights in.addition to what was paid for the package through Westjet Vacations. The "Upgraded" room needs to be completely gutted and re-done. Mould and Chipped Paint dominates the bathroom with a musty smell. The Showwr is missing a sliding door which causes water to splash all over the place. The bathroom door is also warpped and covered in must and filth. The office building like ceiling tiles in the bathroom and where the closet is looks like it wants to come crashing down!!! again mould and filth all over. The furnature and decore in the room look cheap, beaten up and have seen better days. Requests for simple things like towels, soap and toilet paper go un resolved because housekeeping finishes at 10:00pm. You are out of luck if you run out of toilet paper in the evening and when they are on shift,, good luck getting the items you need. We have to find a house keeper to get items needed!!! Checking into this room was a disaster. Coming off the bus from the airport, staff are not prepared and the check in counter is complete chaos. We arrived at 3:30 pm and our room was not even ready, "It was getting checked over by a supervisor" is what we were told which required us to waite until 5:00pm!!! We were origionally put into a room in Building 7 prior to asking then to switch us as the room in building 7 was much worse than our current room in building 8. Think creepy motel in the rough neighbourhood for the room in building 7! Not only does the hotel need to be completely rebuilt, Service standards are a complete joke. Food and drink quality is horrible across the board. Long line ups at all the resturants and service is slow and un-organized. Staffing is a huge issue here and expect to line up for drinks if you didnt upgrade to the Sun Club! There is no, night life here as everything shuts down at midnight or prior. Think watered down drinks poorly prepared, no smile, no care to quality or presentation!! Lastly, if you do come here, expect to have to get up at 6am to secure a chair by the pool as they are all "reserved" by 6:30am!!! Shaded chairs by the beach and pool are very limited. We are here for 7 more days, we considered switching to the Dreams which is another Hyatt Resort in Curacao but its reviews are horrible. We will try to make the most of our remaining days here with how nice the beach is here, but this place has left a real sour taste in our confidence in the Hyatt Brand. Don't even consider booking a holiday here, take your hard earned vacation dollars else-where!! And for the love of god, do not sign up for a Hyatt Membership for their Time Share Vacations Club!!!

Terrible food, poorly maintained/looks old, AC never worked despite being at 60 f, the only good thing, the beach

I would not recommend this resort. For the price, it’s not worth it at all. I would rate it 1 or 2 stars. Let’s start with all of the negatives: -my balcony door would not close all the way, leaving a gap for bugs to enter and also resulting in a lot of noise heard from my room, disrupting my ability to sleep -I found a lizard climbing on the wall in my room (picture attached) -bathroom ceiling in my room was leaking. It also had a bunch of mold on it (pictures attached) -red ants were all over the sand on the beach. They would climb onto your whole body constantly when laying on the beach. I also found them all over my room. -fireworks were heard at 12:30AM right outside my balcony on a Thursday night which was extremely loud and disruptive. I was told that it was the resort next to us— who thinks it’s okay to have a firework show for no reason at this time of the night? -very limited food options in the buffet. Same food every single day and not many options. There is only 1 buffet for the whole resort so you will likely have to wait in line to be seated too. -there is a seafood restaurant, Italian restaurant, teppanyaki restaurant, and a restaurant on the beach. The only one you can make a reservation for is teppanyaki, so if you want to eat at any other restaurant, good luck- you’ll be waiting for a table for 1-2 hours. Even though we had a reservation for teppanyaki, we had to wait 25 minutes to be seated. -staff are not friendly or helpful whatsoever. No smile on anybody’s face - they all look miserable. -very mediocre “entertainment” in the evenings. No shows. Always just a guy with a microphone playing music. -wifi barely works at all regardless of where you are in the resort. Basically useless. Had to use roaming data for the entirety of my stay because of this, which ended up costing me a lot of money. -the AC in the room was extremely loud. It would turn on and off every few minutes. Every time it turned on, it would make a very loud banging sound, leaving it impossible to sleep peacefully. -gardeners start their work at 8am right outside the room with leaf blowers and other loud tools, waking you up. I can say that the only positive thing was the coffee shop (good coffee and always open).

Let us deal with the good parts first. Rooms were kept clean and bed linen was changed frequently and towels were replaced every day and were plentiful. There is an adequate beach with plenty of sun beds but little in the way of parasols or shade. Most of the beach is an inch of sand over a concrete or stone base - the actual beach is only about 2-3 metres in depth. The lagoon is a good idea but was very rocky and shoes are needed advisable needed .restaurant Restaurants are very hit and miss - there was one restaurant closed each night and it was only the Japanese restaurant that could be booked in advance staff were often rude or offhabpnd particularly the checking in staff. We were unhappy with the room that we were allocated when we arrived and when we complained that the room was not what ewe booked e desk staff where very unhelpful and it was only when we said we would complain to Hyatt that our room was changed but they made us sign an agreement not to take our complaints further. The whole complex is shabby and in need of renovation - stiir rails need repairing, balcony furniture has rusted and painted over and doors and cupboards are chipped. We only had hot water one night in 10 - the rest of the time irby wa tepid at best

Run down resort in desperate need of a refurbishment. Staff were very hot and miss with their service. Pool bar not open at advertised times so meant a massive queue at the main bar. Lovely beach and cove area and great location close to mambo beach. Pool not cleaned properly so felt uncomfortable getting in it.