TripAdvisor Traveler Rating

Kenneth was the best bartender. Miguel and Beverly were also very good. Flacco was the best grill master I’ve seen in a long long time and Christopher who runs the restaurants is absolutely amazing along with the staff he coordinates. Very relaxing vacation. These individuals along with several other from house keeping to building and grounds, kept the place looking clean and welcoming

Do not let the word “resort” fool you, this place is not up to standard. The entire property is run down and in need of refurbishing. There were no doors on out closet. Just rails where they used to be. There was also a random compilation of wire hangers. Our front door had to be hip checked and immediately locked for it to stay closed. The sliding door opened about 5 inches then had to be forced open the rest of the way. That is just a couple of the room standard issues we had. I spoke with the hotel and Hyatt separately to address what they could. We tried to make dinner reservations but couldn’t because the person who takes the reservations had gone home. It was 4pm. We ate at the buffet and when we returned for the night, a water pipe leading to the toilet had burst. My kid’s room had about 1/2 in of water all over the floor. My son’s duffle bag was drenched. I understand that things happen beyond the control of the hotel. My biggest issue was the complete indifference shown to us by the staff. Several came to look at the room and laughed about the situation. The front desk gave us the runaround about getting a new room, despite the room being wrecked. The manager arranged to have my son’s clothes laundered. The woman who came to get them rolled her eyes when she saw how much needed cleaned. This was on Sunday. We didn’t get the clothes back until late Monday night. When I messaged the vip concierge about the situation her response was “lol”. We made the best out of a series of difficulties and disappointments, but I would never stay there again nor would I advise anyone else to. The lack of concern, respect or urgency on the part of the staff was appalling. I have traveled extensively and have never had an experience like this, even in developing countries. Go to Curacao. Willamstad is really cute and the snorkeling is great, but DO NOT stay at Sunscape.

What a Great Resort!! We stayed in the Sunscape Sun Club Suites, rooms were clean and spacious. I want to Start with our Private Bar and our Bar Tender, Kenneth was absolutely Awesome!! He was super Friendly, Knowledgeable about the resorts history and history of the Island. He remembered our names, and our drinks of choice. Every drink was perfect. Every morning our beds were made up, room cleaned & Mini Fridge Restocked. The sliding doors opened up to our private pool, which was only steps away from the beautiful beach. The clear water & larger bay was perfect for snorkeling. We seen all kinds of fish and other sea life. We enjoyed the nightly entertainment and food at all the restaurants was great. We are hoping to return soon.

It's an ok hotel with a beautiful beach, but we cannot give anything but a zero rating because of our experience with AMSTAR, the tour company they employ. We took a tour and were to be picked up at 8pm after the tour. When we called at 9pm, no one from Amstar answered and the Sunscape staff told us all (there were 19 of us) to get a cab back. The tour cost $80 and we were not refunded for the cab. You can do better at other resorts.

The most memorable person I met at the resort was Kenneth at the sun club beach bar. Every morning he greeted my friend and I with an Infectious smile that made the day start off perfectly . He was always a gracious host and offered invaluable recommendations which we asked about for off the resort travel . This is important to me as when I am visiting a country I need to see the country outside of the resort for a few days ! Kenneth was amazing and is truly the best employee at Sun club Curacao … hands down !