TripAdvisor Traveler Rating

Wow !!! Wonderful. Room 8101. Ask for this room Sun club. Amazing room , absolutely clean, amazing air conditioning, no bugs, perfect location, amazing maid service, plenty of towels, fridge refilled all the time. Just lovely. Best beach and water and snorkeling. See KENNETH at sunclub pool bar. He is awesome !! Made our trip a 5 star. Best drinks all the time. One of a kind person. Thanks Kenneth. 5 star service with him. All staff, Wonderful.

Lovely stay, but the promised anniversary surprise room was forgotten. That was unexpected and disappointing :( :( :(

Unfortunately, our stay was far below our expectations for an all-inclusive resort. The hotel is clearly outdated and in need of significant maintenance and renovation. Our first room was so poorly cleaned that we had to change rooms immediately. Even in the second room, there were maintenance issues, the air conditioning was very weak and the bathroom electrical outlets were broken. Housekeeping and service were also disappointing. We had to request clean towels several times, and on our last day, even after calling and personally going to reception, the towels we requested were never delivered. The bars frequently ran out of basic items such as ice, ingredients for cocktails and even beer, which is particularly disappointing for an all-inclusive resort. On the positive side, the location and beach are beautiful and we still tried to make the most of our holiday. However, the overall cleanliness, maintenance and level of service need major improvement

In a group of 24 of us there to dive. several of us had rooms with no AC or very inadequate AC. Our complaints went unanswered for several days before we were offered to switch rooms. The mini fridges didn't keep anything cold. As a diver, this is not the resort to stay at. It was very noisy at night because most of the people are there to party, not get up early to dive.

Our stay at Sunscape Curaçao had some highlights, especially the beautiful beach and hardworking staff, but the resort fell short of the five-star standard it claims. Check-in was fairly quick, but no bellman was offered or available, so we had to carry our own luggage to the third floor. To be fair, bellmen did collect our luggage at checkout. The beach is one of the best I’ve visited. However, if you want a spot in the shade, you need to be up before 6 a.m. We also had concerns about security. Although the beach was supposed to be private, people who appeared to be locals swam through the beach area and were very loud. Security was present but did nothing. On another occasion, two teenagers tried to swim in the pool, and guests had to chase them out because security was nowhere to be seen. A special mention goes to the older gentleman working at the Sun Club pool and beach bar. He worked incredibly hard and deserved every dollar of his tips, even though I only had two alcoholic drinks a day. The rooms were clean, and the staff did their best, but the hotel is very outdated and desperately needs renovations. The fridge in our room also went two days without being restocked with water. The Oceans à la carte restaurant was decent, but nowhere near a five-star dining experience. The staff worked hard, but the restaurant was busy and service was slow. The same was true at Mario, where service was exceptionally slow. The buffet was disappointing—only slightly above what I’ve experienced at resorts in Cuba. Empty dishes took too long to replenish, and the food was repetitive, with essentially the same choices every day. Overall, the quality was subpar and well below five-star expectations. The beautiful beach and dedicated staff were the highlights, but the dated facilities, disappointing food, slow restaurant service, inconsistent room restocking, and lack of effective security let the experience down.