TripAdvisor Traveler Rating

Very disappointing experience overall. The reception staff were generally unfriendly, rarely smiling, unhelpful and unfortunately not very competent. We had to change rooms three times during our stay because of several issues (shower not working, sliding glass door not closing, air conditioning barely cooling and extremely noisy, forcing us to sleep with earplugs). The hotel clearly needs major maintenance and renovation. The beds are not very comfortable, the pillows are poor quality, and while the rooms look reasonably clean at first glance, the details tell a different story. The minibar was also not refilled every day. The beach is by far the best part of the hotel: beautiful, spacious, plenty of sun loungers and lots of fish for snorkelling. We also loved seeing the iguanas, birds and cats around the resort. Unfortunately, there are very few loungers in the shade, and some guests reserve them from 7 a.m. despite this being against hotel rules, with no enforcement. The pools are quite small and not particularly clean. The buffet is limited and repetitive, with very few fresh fruits. Breakfast is fine for savoury options but extremely poor for sweet options — there wasn’t even jam. The Japanese restaurant was good, while the Italian and fish restaurants were decent but nothing exceptional. The most surprising part was when a team of managers arrived: suddenly the hotel was thoroughly cleaned, the pool showers were cleaned, someone was stationed at the outdoor toilets, the restaurant floor was constantly cleaned, and the buffet was much better. It clearly showed that the hotel can maintain higher standards when management is present — unfortunately, this was not the case during the rest of our stay. Overall, the beautiful beach is the main highlight, but unfortunately it is not enough to make up for the many issues.

PROS: The location is perfect right on the beach! You can step out your room, grab a bite and snorkel right in front. We were part of the Sun Club which gave a more private beach, private pool and a private bartender! We were blessed to have Kenneth bartend for us- his vibe and the drinks kept our days going long and strong! CONS: Our building had no elevator and we were on the 3rd floor. Our room had 1 shower door, the towels smell like vinegar, the plumbing did not work at times and the sink kept flooding. The pool and bar also closed at 6pm so you had to walk across the resort to enjoy a cocktail. The food was okay too. For having 5 restaurants, we were expecting to have some flavaaa.

Had an amazing time at the Sunscape Curacao. The place was clean and absolutely stunning. All the staff were super friendly and the entertainment was on point. Already planning my trip for next year.

Very best part of our trip was KENNETH at the sun club-bar 00000 took care of all our family as we layed around the pool.drinking,laughing and enjoying the sun. What a pleasure he was..Thanks Again KENNETH

Sunscape Curaçao Review ?? Just returned from our stay at Sunscape Curaçao for 7 days in a Premium Deluxe Ocean View Sun Club room, and overall I’d describe the resort as good, but with some definite areas for improvement. We went in with low expectations after reading reviews, which definitely helped. The highlight by far was the beach, and we enjoyed exploring Curaçao beyond the resort as well. Room: We were initially in room 3208 in the Plover building, an older building. The room had a great view and good AC, but unfortunately had a strong rotten/sewage smell that got worse from Day 1 to Day 2, so we requested a move. We were moved to 3202, the same room layout, but the AC wasn’t as effective and the view was obstructed. Both rooms were quite loud in the evenings because of the nightly entertainment, which usually ran until around 11 PM. Toiletries included shampoo and body wash; one room had body lotion, but the bottle was empty. Toiletries were provided in bottles attached to the walls. Food: We were pleasantly surprised by the food overall, especially based on the reviews we had read. It wasn’t gourmet, but there were plenty of things we enjoyed and we never went hungry. The buffet had a good variety of traditional offerings and basic kid-friendly options. The hibachi was good, although there’s no real chef show/interaction like you might expect at a typical hibachi restaurant. The Italian restaurant was delicious, although portion sizes were inconsistent. We ate there twice. The beach grill was also consistently good for lunch and dinner. We skipped Oceana because the menu was very limited (two seafood dishes and one chicken) and not particularly kid-friendly. The ice cream was delicious, but was only available roughly 12:30–5:30/6 PM and wasn’t offered at the buffet, which was disappointing for dessert. Desserts overall were underwhelming, with the exception of the tiramisu at the Italian restaurant. Once we ventured off the resort, the food was a definite highlight. We ate at the restaurants at Playa Porto Mari and Kokomo Beach, and both were delicious. We also had dinner at Gouverneur’s and BRGR Haus in downtown Willemstad, and had two amazing meals. Service: This was probably the biggest mixed bag. Staff friendliness and attentiveness varied considerably. We are generally generous tippers, but honestly didn’t notice a meaningful difference in service, so eventually we limited tipping to bartenders and particularly attentive waitstaff. Sun Club is supposed to include daily housekeeping, towel refresh and refrigerator restocking. Our room was cleaned every day, but on about half the days we were left with zero towels, and our refrigerator wasn’t restocked during most of the stay. Ironically, we finally received a refrigerator restock on the evening of Day 6 of our 7-day trip. We initially left a daily $5 tip but stopped after the towel issue continued. There also seemed to be a general lack of urgency. We had broken glass from a fallen exit sign near our door that we reported Sunday evening, and it was still there when we checked out Friday afternoon. Requesting towels through the resort’s “live” website also never resulted in them being delivered. Kids Club: We went to check out the Explorer’s Club, but ultimately decided not to use it. There was one staff member with approximately 10 children of varying ages. The door was locked and the children were visible inside, but there was no staff member in the room when we approached. One of the older children eventually went to alert the staff member that we were knocking. It turned out she was setting up the next activity in the outdoor playground, but the staffing ratio and the fact that she had left the children unattended gave me pause. My kids expressed no interest in going, so I didn’t push it, although I’ll admit a little break to genuinely relax here and there would have been nice. ?? Entertainment: The entertainment staff were friendly and seemed to genuinely enjoy their jobs. There were different activities and shows each evening, but the resort’s low-tech approach meant you had to hunt around to figure out what was happening and where. A dedicated resort app would make a huge difference. Spa: We purchased the 80-minute Swedish massage at check-in because it was on special. It was relaxing, but honestly nothing to write home about. Both my husband and I felt they spent a surprisingly large amount of time massaging our feet and scalp rather than focusing on the body. The scalp massage was so long and concentrated on the exact same spot on the top of my head that I spent the rest of the massage crossing my fingers I wouldn’t leave with a bald spot. ?? Sun Club: For us, we used the Sun Club perks primarily for the top-shelf liquor and expedited check-in. We ate breakfast at the beach restaurant one morning, which was enjoyable, but my kids preferred the larger variety at the buffet without having to order multiple meals. I also didn’t find the concierge staff particularly attentive or accommodating, and the snacks in the Sun Club lounge didn’t look particularly appetizing to me. When we needed to change rooms, I had to visit four times before it was resolved. My parents also had to request a hair dryer three separate times before one was finally delivered. Their communication practices are from the stone age—rather than texting or calling as I requested, they slide notes under your hotel room door. Both notes we received were hours later because we weren’t sitting in our room beyond showering and sleeping. I also wish the resort used bracelets rather than key cards—especially for Sun Club guests, since you need the card with you at all times to access upgraded amenities. Beach: 9/10 ?? — easily the best part of the resort. The water is calm and protected by the artificial reef, making it great for snorkeling and floating. Water shoes are recommended because the entry is rocky in most areas, although there are a few spots where you can enter barefoot. Curaçao itself: We loved getting off the resort and visited the aquarium, Playa Porto Mari, Kokomo Beach, Mambo Beach and downtown Willemstad. Each was enjoyable for different reasons. We also rented a car from Auto Huren Curaçao, located directly next to the resort, and they were a 10/10 experience. Bottom line: We had a good vacation and enjoyed ourselves, but I wouldn’t choose Sunscape again solely for the resort experience. The beach and Curaçao itself were fantastic, and the food was better than we expected. The inconsistent service, lack of urgency, room issues and outdated systems kept it from feeling like a truly premium all-inclusive experience. If you’re considering it, I’d set expectations accordingly and definitely get out and explore the island!