TripAdvisor Traveler Rating

DO NOT COME HERE unless you want to spend your first time in Hawaii totally DEPRESSED. I’m not lying… the management here is so incredibly awful, they left us in a room with half the beds they promised us, and we had adults sleeping on the FLOOR. They forced us to move rooms multiple times, and we spent almost an entire day dealing with all this. I’m just depressed now.. thinking about booking an early flight home.. Just spend the extra money and go somewhere that’s top tier. This was such a waste of money..

Our stay was great. We had ocean view and easy access to beach in building A. Love the big kitchen and lots of space for 2 people.

The resort is very nice. The unit was fine except I was surprised that the studio was a murphy bed. We almost always get studios because we are not in the room much. The front desk was very nice but not very helpful since, apparently, the unit was owned and managed by an outside company. May have been owned by an individual and managed by the outside company (Vacations internationale). The unit had not shampoo or conditioner and we were told we had to buy our own. The unit had one day of coffee for a seven day stay and, again, we had to buy our own. Vacations Internatonale was responsive to our phone call and provided coffee for $1 a day. I realize this in somewhat minor but I have never heard of a major resort not providing shampoo, conditioner, or coffee. There was no laundry detergent either although there was a washer/dryer unit in the room. On the flip side, the resort was very nice and the room was well provided with appliances. I would probably stay there again but these minor problems were an inconvenience.

I just made a reservation for October at the property for two weeks and I am second guessing my decision. We stayed there last October for two weeks and I loved the property but did observe rude behavior by the front desk staff. Today I was given a rate and was trying to understand the significant increase in price per night and was told by the woman on the line to take it or leave it. Wow just wow. If you decide to stay here, I guess this is the kind of treatment you can expect. I have worked in meeting planning and with properties booking hotels and events for years and never have been told to take it or leave it. Very disappointing.

Beautiful property! 2 pools, bbqs at pool areas, easy walking to other near properties, ABC store right behind. , Our room was perfect!!! Ocean view, listening to waves all night… soothing, calm. Would book here again if we go back in the future.