TripAdvisor Traveler Rating

During check out, I had an issue and was directed to speak with the host on duty. Stephanie Brown just came back from lunch and had me wait for about 30 minutes while she was on the phone (with nobody else in line). When she finally called me over, she immediately apologized explaining that her computer was down and she was having technical difficulties. Despite a line note forming behind me, she did not rush me. Stephanie took the time to handle and resolve my issue eighth great professionalism, patience, empathy, and understanding with the time and care it needed. The above was already impressive. Even more so, she still spent the time and effort to assist me despite knowing that I already had a host who was on his day off. The solution included several emails and phone calls. She was persistent and never took no for an answer, fighting for me despite not being one of her players. Having encountered many lackadaisical hosts who try their best to blow you off to move on, I greatly commend Caesars for having such an amazing host in their ranks!

There are no hangers for your clothes, when you call the front desk, it’s an AI, the pool is being renovated, which we were not about when we booked. The entire experience thus far has been more than a big disappointment. We have only been here 2 hours! I will be talking to management Monday. I do hope things get better, but it’s not looking good. The lady at the front desk was not very nice. I did ask for a break on certain things, which typically are offered if you ask. She responded with “Are you kidding? You will get discounts when you spend so much gambling”. I’m not a big gambler, typically don’t spend more than $100 on that nonsense. I likely will not return to Harrahs. I’m looking forward to seeing Donny Osmond. I had a much better stay a few years back at an off name hotel. Very comfy bed, kind staff, great spa. We should have opted there, but they closed.

Booked and paid for a suite. Call them the day before arrival and the day of arrival to inform them we would be arriving late and please don't give our reservation away. We show up they had given our room to someone else. Then down grade us to a crappy room and said they will try to move us in the morning. The front desk was rude and Jordan the on duty manager was very dismissive. We will never use Harrah for business or personal again. Tahoe Harrahs is awesome Las Vegas is the bottom of the toilet bowl. They should pay you to stay here. Special thanks to Jordan the on duty manager.

I book this hotel for a rock n roll marathon online using a promo code i pay only and they refund me the payment with and charger more when i check in . Unbelievable

I recently took my mother, who is handicapped, to Harrah’s Las Vegas to see Menopause, and the experience was deeply disturbing from an accessibility standpoint. We entered through valet, and it took nearly an hour for my mother to make her way to the showroom. There was a complete lack of accessible restroom options with respect to handicapped stalls. We stopped at several restrooms on the casino floor, only to find that all of the handicapped stalls were locked and out of service. In one instance, a janitorial staff member informed us that all of the accessible stalls were locked by maintenance. For a major property on the Las Vegas Strip, this is simply unacceptable. Accessible facilities are not optional. They are essential! Guests with mobility challenges should not have to struggle just to navigate the property or worry about whether they’ll have access to a restroom. I hope management takes this seriously and makes immediate improvements so that all guests, regardless of physical ability, can enjoy their visit with dignity and ease.