It was the best stay would come here in a heartbeat, was so close to all available stores and sightings watching the fireworks was so convenient so clean and beautiful all staff was so nice approachable and helpful
Wasn't as good as it once was.
Jul 06, 2022
Valet people were wonderful; front desk lady at checkout seemed irritated with me because I didn't use the express kiosk; older bell personnel were rude because they had to help my husband lift my scooter in and out of our truck (younger bell personnel were great); carpets were dirty down the 5th floor hallways; when I made my reservation my paperwork said a refrigerator and microwave came with my room but I had to ask for a refrigerator. We won't be staying here again even though it was convenient to use the Monorail. We will stay somewhere else when we need the Monorail.
Nice hotel room but bad casino customer service
Jul 05, 2022
End up catching last minute flight to Vegas so I stayed at Harrahs hotel and casino. When I arrive I was met by young hostess who did a wonderful job getting me check in and give me a key to my room. As you can see from all of the pictures the room was very nice. My stay at Harrahs was great up to my last few hours at the casino. I went gambling on casino floor and the waitress came by and asked if anyone need drinks so I asked for a water and a non alcoholic strawberry daiquiri and then she asked for ID and I said for a non alcoholic drink and she said no because you look young and you are wearing a mask so I showed her my ID and then 15 minutes later she came back with the drinks. Then I moved about 15 feet or less to another machine and another person came and asked for the same thing. Now let me say this i’m patronizing this establishment because my room was not that much and one of those ways to thank them for their hospitality was gambling. I love to gamble when I get the opportunity but to continue to asked for my ID was not fun at all so I asked for the head person to come who showed up with no remorse about the situation so I politely got up and cash out my tickets and left because I like to gamble in peace and not people watching me from a distance. AND by the way this also happen to me in January.
Great Experience room was great. A small frig would have made. It even better . We didn't get replacement towels onc
Jul 05, 2022
Small frig in rooms would be nice to keep light refreshments and food. Things that might be bout outside hotel , like water, sodas ice cream, candy or other little food items that we might of needed to keep fresh or cool
Not the best
Jul 03, 2022
I gave it three stars for service cause the house keeping and maintenance were very kind and friendly. When I arrived I tried logging into the wifi and it would not let me. I called twice was on hold for over 20 minutes each time then was told I’d have to go to the front desk. I went down to talk to a supervisor Jed or Jeb and explained I needed the wifi to work and he was no help. I ended up leaving the hotel and working at a local restaurant on their wifi. I was charged 23.00 for parking since even guest are not free. I won’t go there again. Jeb did give me a $50 credit to use for food there, guess that was him doing his part.