I had a room at Harrah's on the strip for a business training. I was not prepared for the 100% smoke-filled lobby where I was required to check-in.
After that it was fine as I used a mask to walk through to the back door and fresh air, or stayed on the 2nd floor in the convention center or in my smoke-free room.
Overall it was fine, but I had breathable air at some other casinos I visited due to better ventilation equipment.
Jan 26, 2023
We really like the Harrahs for the convenience of being Center strip. Although, this was our first stay at Harrahs, I would say that the accommodations were good not great. Now, I’m not overly picky, but the room choice we made was not what we were expecting for the money we paid. My only complaint is that I thought the room was going to be more spacious. We were also given an adjoining room and our neighbours were quite the part animals, which I understand being in Vegas! Next time I will not accept an adjoining room.
Everything but checking in was fine
Jan 26, 2023
Booked rooms for our company in preparation for an expo, and used a group booking sales credit authorization form for employees arriving at different times. Hotel staff couldn't find the information easily, and one employee still ended up having to put a card down even though we had filled out the form beforehand, and turned it in before the due date. Rooms and general experience was fine, but very disappointed in the check in process. Hope it is better next year as this was an inconvenience.
HORRIBLE, SAVE YOURSELF THE TROUBLE STAY ANYWHERE ELSE!!!
Jan 26, 2023
Booked fairly far in advance for a group of 4 in two separate rooms. While booking the reservation the hotel staff assured me that a wheel chair would be immediately available upon arrival and that as long as our rooms were clean checking in early wouldn't be an issue. Both of these factors were imperative as our mother is disabled and tires very fast. The trouble started from the moment we pulled up. The front desk staff is extremely rude with the exception of Genesis (thank you for finally helping us, after several other agents refused to). First off, we were refused early check in (even though it was confirmed that both rooms were in fact clean and ready) Unless we were willing to pay double the resort fee per room.... ridiculous!! I could understand this policy if the housekeeping staff were being rushed to clean our rooms ect. But that wasn't the case, as they already told us the rooms were ready. Needless to say we didn't pay the exorbitant extra fees as we didn't budget for that. After seeing my mother actively vomiting and slumped over they still refused to at least accommodate her with an early fee free check-in since they refused to take cash. Again we were never made aware of these extra fees. Secondly when we asked for the wheelchair that they said they'd have ready for her at check-in, turns out it was another fee!!! Shocker!!! So now they are taking advantage of disabled elderly people by disgustingly making them pay a daily fee of almost $30.00 to use an old wobbly wheelchair. That is not counting the $50.00 deposit they charge as well. I understand the deposit is necessary but to make people pay a daily rental fee is gross, distasteful and should be a courtesy for people actively staying in your establishment. Not having any other choice we used an emergency credit card that we didn't want to use , the bell desk clerk then proceeded to lock it up because he didn't input our information in correctly so it kept declining due to incorrect billing address being input. SLOW DOWN AND ASK YOUR CUSTOMERS TO READ BEFORE PROCESSING. I could have caught it before he hastily tried to run it three times in a row all giving him "information error" meaning he input our information in wrong and continued to try to process it. This careless behavior then caused our only credit card to lock due to too many attempts and failures. Third, once we went to check-in we were then told that they didn't accept cash only credit cards. We like many others only travel with cash due to credit card fraud that often happens while traveling. They refused to check us in with cash. Two agents and a supervisor all just shrugged their shoulders and basically said we were on our own and it wasn't their problem. Finally after half an hour and three useless heartless agents Genesis came out from behind a magic wall and after another 15 min explaining our situation and her seeing my disabled mother exhausted from being forced to sit for 4 hrs for a room. She magically took cash!!! WOW that could have been done hours prior. All of these issues could have been avoided if staff that answers the phone gave people making reservations complete and correct information. And it should have been easily fixed by management seeing as how bell desk staff froze our credit card because they didn't input our billing information correctly then proceeded to freeze our card. When traveling with an older disabled person we call ahead to assure accommodations can be made and wheelchairs are available upon arrival. Harrah's staff should be ashamed of the way they treat their customers, knowing that most people spend hundreds of not thousands in their casinos on e checked in. They nickel and dime you for standard courtesy items and requests. It's absolutely shameful and disgusting to allow customers to have to scramble and panic and in my mother's case suffer because of mistakes your staff made. Please be aware of you are planning to stay at Harrah's have multiple credit cards available, cash is is only acceptable in the casino no questions asked!!!!! If you need handicapped accomodations be ready to pay to rent wobbly old wheelchairs again, credit card only! We were not the only family that experienced this nonsense while we were there. Another family that only had cash had to get an Uber to a store off the strip to then buy prepaid visa cards to check-in with. HARRAHS this is ridiculous, unnecessary and is ruining the entire experience for your patrons that choose to travel with cash. DO BETTER!!!!!!!! If you don't trust your staff with cash, hire better staff don't punish your guests. We come to Vegas at least twice a year and have stayed at several other resorts and have NEVER encountered these issues. Definitely won't stay again. Waste of time, money and energy.
Jan 25, 2023
I've stayed at several other Caesars properties and this one would be my last choice. While the room was clean, there were very few amenities (which to be fair was shown at time of booking). Only stayed here as others in the group got the best package deal for this hotel. Bathroom door barely closed, luke warm water at best for showers, thermostat did not stay consistent. We declined housekeeping. Beware of the extra fees as there are many. Any questions asked at the front desk were met with attitude. Glad my interactions were brief.