TripAdvisor Traveler Rating

My wife and I wanted to do a short getaway, and we enjoyed our stay here the last time we were here, but we were really disappointed with everything this stay. We requested a higher room, we got a fourth floor. Prices have doubled for everything, drinks, food, snacks and they closed down one Mexican restaurant to open a “New “ High end Mexican restaurant Terra Mar. my opinion is that it’s crap. We requested a table to sit at, they sat us at a wobbly table, every table was wobbly. At a high end restaurant no table should wobble. We got dark brown chips, over cooked and a small container of salsa. Which I’ve had better elsewhere. I had shrimp enchiladas, I won’t recommend and my wife had Asada Tacos. The meat was overcooked. They wanted $30 for a top shelf Margarita, and the regular margaritas were served in a juice glass. I’m never going to recommend this restaurant. Our room was never cleaned after we requested fresh towels and the bed made. This visit was very disappointing and we’ll go somewhere else next time.

Harrah’s has a lot of potential. The staff was friendly and helpful, the decor is attractive and the location is great, but unfortunately the cleanliness was a major issue. The room was quite dirty. There were stains on the carpet, food and dust left on surfaces, some lights weren’t working and the room had an unpleasant smell. The hallways also had a very strong urine-like odour. The A/C was weak and the room stayed hot and uncomfortable. Wi-Fi didn’t work and cell reception in the room was poor. Self check-in wasn’t working. At 1am check-in took about 40 minutes. The casino is large and lively but was quite smoky. There are several dining options in the hotel and close by. The location is one of the property’s stronger points, but based on the condition of my room and the overall cleanliness, I wouldnt stay here again. For a similar price, I had a much better experience at Horseshoe. With significantly better upkeep and cleanliness, this could be a decent place to stay

Half of our experience at Harrahs was very frustrating and the other half was fine. When we checked in it took 35 min and then when we got to our room, the connecting room adjacent to us was partying and blasting loud music to a level of ridiculousness. We called customer service and they said they could not move our rooms and then forwarded us to security who told us they cannot do anything about the noise until the noise ordinance at 10PM. Keep in mind we know people are in Vegas to party but this was extremely inconsiderate. We walked back down to the front desk and waited in the 35 min check in line again. The woman offered a different room 3 doors down, we didn’t want to be anywhere near that room, you could hear the music all the way down the hallway. She then offered us an upgraded room for $45 a night, we had no choice but to say yes and pay the difference for the suite. After we got into the new room, 1 of 3 elevators was working for the suites. The functioning elevator stopped reading our room key and everyone else in the elevator had the same issue. We got stuck on the 60th floor without anyway of getting back to our floor on the 61st. Finally the elevator randomly worked again after wasting 30 min. That evening our AC stopped working in our bedroom. We called engineering the next day and they came to fix it, it was likely just a really dirty air filter that was overdue for changing. The suite was fine and pretty clean, except some long hairs in the shower and on the bathroom floor, and stains on the dark walls. Engineering told us they could not see our room number on our account and that we needed to go back to the front desk again. So we did, waited in line and spoke to another rep. Keep in mind we’ve wasted 3 hours of our trip with issues at Harrahs and having to talk to someone about it. The manager Jed was accommodating and offered the first night to remove the resort fee, upgrade fee and gave us a $100 food and beverage credit. From that point on our trip was great and the room was very nice. I wish we could have spent less time hassling with issues and enjoying Vegas but that wasn’t the case. We were celebrating our 17 year wedding anniversary for the weekend and wish it was a better experience. Location is great if you are going to The Sphere, only a few minutes away from The Venetian which has a walkway to The Sphere. We are not the type to complain. I hope this helps give feedback to your company to hopefully take care of issues like this moving forward.

I checked in on Tuesday, on Wednesday I was out of my room until 5pm, my room wasn't made up. Housekeeping knocked on my door at 7pm. I told her we were leaving for dinner in 5 minutes , when we got back to the room around 10 pm the room still wasn't made. There was a knock at the door at 1030 pm , she wanted to make up the room then . Who makes up a room at 1030 at night ? On Thursday I went to the pool only to see a sign saying the pool was closed by Clark County Health Dept for an unapproved remodel dated 8-11-26. I asked at the front desk about the pool closure as was told to use the other pool on the 2nd floor of the Mountain Tower. When I got there the 2nd "pool" is a 10 inch deep kiddie pool. Why didn't they tell me the pool was closed when I checked in ? WHO WANTS TO STAY IN A RESORT IN LAS VEGAS IN AUGUST WITHOUT A POOL . Avoid this hotel like the plague ! P.S. There is a $56 a night resort fee for wi-fi and the gym --- total ripoff.

I booked a room through Expedia and my flight was delayed for 4 hours. By the time I arrived at the hotel, they no longer had my room and essentially gave up my reservation. Both Harrah’s and Expedia were of no assistance, I waited in the lobby from 3 AM to 10:45 AM for the next available room. No one even cared to help rebook through another sister hotel in the Caesars family. Extremely disappointing and ruined my trip. Also, there was a bug inside my duvet cover.