TripAdvisor Traveler Rating

Unpleasant staff, poor service, overcharged and incorrect charges. That’s my lasting memory of this hotel. We arrived the day before the cyber attack. The room allocated was an accessible room which was dirty. We requested a move the next morning but was told there were some ‘technical issues’. Later that day all the slot machines went down. We spent the evening in one of the bars and next morning I had a notification from my bank that money had been taken out from this bar, these were not the payments we had made the night before, they were additional. We spoke to reception who told us there was nothing they could do as the systems were down so we should wait until later and then speak with the staff at the bar. When we checked out we were asked to give our room number and email address to a lady with a clip board as the system was still down and we would be sent an invoice and our deposit would be refunded. Over two weeks have passed now and we have had neither, and to add insult to injury Mandalay Bay have tried to take an additional amount of 711 USD out of my bank account. I have emailed querying why and again requesting our deposit be returned but haven’t had a reply yet. I wouldn’t recommend staying here, but if you do use cash, its much safer.

We enjoyed our stay at Mandalay Bay while attending a get together with friends and party. Very nice spacious hotel room overlooking the pool area, tons of shops, restaurants and bars in the hotel area and beautiful pool with lazy river and cabanas. We very much enjoyed our stay and would come back.

Large resort with enormous wave pool as key attraction. Smoke free casino still had random smokers unfortunately. Interior hallways and room furnishings need updating but they are still ok and not unattractive. Double sinks and separate shower and nice tub in my double queen room was awesome and the beds were comfortable. The AC worked well enough and my room on the 9th floor with a pool view was quiet enough at night to sleep. No free coffee in room was a bummer. Check in was a wait of about 20 minutes. Multiple restaurants within the hotel resort and connecting interior mall to the Luxor with various operating times which was inconsistent. Recommend Dellas at the Delano for breakfast and the Border Grill at the MB. Room price was slightly above expected price and there’s a $43 per night resort fee not sure what it was for.

First let me say the room was fine great view. The people smoking dope next door was terrible and the hotel staff did nothing about it . The food in the hotel, not worth the money. Be prepared to pay $150 to $700 for any shade at the pools. Monday morning they close all the pools except the wave pool. I have been to many resorts in Vegas this was the most expensive and the worst experience. I found the majority of the staff, just don’t care.

Staying here now and I have to vent about the Uber situation at this hotel, There are signs all through the casino directing to the Uber pickup area, in the parking garage (out back). Then an official looking ride share area Uber, Lyft in the garage. Even an enclosed waiting area. I had two different Ubers cancel on me because they went to the front of the hotel. One I texted after the app said he’d arrived and he was nowhere to be found, he said there’s no parking garage at Mandalay. REALLY?!?! Then where am I standing? So today I found out there’s actually a SECOND Uber area in the front of the hotel, down one level from registration, far away from the Uber area in the garage. Mandalay, if you are going to have two separate Uber pickup areas, how is the driver to know which one to go to? So irritating.