TripAdvisor Traveler Rating

We stayed at Ochi the second week of December, 2025. This was our second stay at Ochi, and the trip was moved from SSC lux to Ochi GC (club) after the hurricane. Room: The GC rooms are in cottages behind the Rivera (large) building on the shore side, there are no ocean views, except our room, near the pool bar, had a three degree ocean view. The beds are very high and my 5 foot tall wife needed the bed steps, they were brought quickly. The rooms are small but adequate, and do not have a drying rack. The room had many issues, one was serious in that the wrong light fixture was placed in the entry area and the door always hit it and we feared breaking the glass or breaking it off. We tried to be careful, and we reported the safety issue many times, and management did nothing. One morning the water was out, we reported to the hotel operator and to a manager touring the grounds, the maintainers came quickly and the water was back on by 3:30. The sink and tub lacked stoppers, the sink was missing an aerator, and the toilet required 2-3 flushes to actual flush. All this, as well as overall room wear, led to a feeling of an affordable motel in need of renovation. Pools: There are three pools with bars, and a few pools without bars. Our last trip the beach club side was our favorite, this time it was less so (in part because of the playmakers). Our least favorite last time, the east pool, had been rebuilt since our last trip and was much better. The hill pool was good/great and was in second place. Pools were in good repair. Playmakers: Two of them were good, outgoing, engaging-- We praised both of them on gina. The rest were not good, standoffish, the shows they did were amateur/middle school quality at best. They also have fallen into the habit at the pool of yelling into the mic with their lips touching the mic and it was annoying. The groups brought in were traditional sandals evening shows and were good to great at that. Bartenders: These, as before, were 90% good or great and we praised the standouts on gina. Waitstaff: About 20% were great, 20% were openly cold or visibly uninterested in performing their function, and the rest were okay or good. Housekeeping: Great work. Overall facility: Range of good to poor. The riviera bathrooms were closed all week, lots of little issues on that shore side-- most great house side was in good to great repair, but the shore side was not. Water features, leaking walls, run down… Sandals needs to truck some loads of sand in, but I understand that is a low priority. Last trip the Ocean/beach side bar was our favorite, this time 80% of the furniture had been stripped and it had a mostly quiet and sterile vibe. The great house bar was good. Post storm repairs: Visibly moving very slowly. The kellys/overwater bar was moving very slow, also the Kimonos and the Riveria building repairs. Water feature repairs were also going very slow. To be fair, I saw the crews using repurposed wood in non visible repairs, so I assume sourcing is an issue. Dining: Food quality was overall good to great. With two exceptions the beef was tough. I had looked forward to trying the Sweet Water bbq/Jamaican fusion, and the beef was so tough it was uneatable. Service times were long just a little, but overall great. Room service was good, fast and nice.

Sandals Ochi is such a beautiful resort, this is my second time here and still does not disappoint especially with the staff. Entertainment crew was the best, Romario, Kayan, Patrice, Daniel, and Asania. Wonderful people that made my experience better and hope to see them again.

This was technically our second visit to Sandals Ochi—our first was back in 1991—and we had a wonderful time. The property is beautiful, and every staff member we encountered greeted us with a smile and a warm hello. Several team members truly stood out and made our stay feel extra special. Shereka in the salon was absolutely fantastic—talented, professional, and so friendly. Basil, Annika, and Susanne went above and beyond to make a birthday celebration unforgettable. Kamari was our favorite poolside bartender, and Millard saved our evening when he kindly switched the TV from soccer to an NFL game. He was incredibly gracious and even watched along with us, despite admitting he knew nothing about “our” football! We also really enjoyed The Rabbit Hole—it was a great spot and a lot of fun. We loved our experience so much that we booked our next trip before we even left. Highly recommend!

Sandals Ochi was FANTASTIC! This was our first time to Jamaica and we are already planning our return. The staff were friendly, engaging, and genuinely glad we were there. Basil, Susan, and Annika made my Birthday so special. Kamari was a favorite at the poolside bar. The rooms were clean, with a comfortable bed and pillows. The quiet atmosphere provided a relaxing experience. The Rabbit Hole was one of our favorites. The food was excellent with so many different choices. We can’t wait to return.

The staff was amazing. Especially a young man named Jayson Williams. He went above and beyond. Going back because of him