TripAdvisor Traveler Rating

Lovely well maintained resort, albeit a bit dated in the time share suites. Lots of pool area and seating with umbrellas - get down before 9:30 if you want a good spot! Buffet was well presented and had plenty of options. We enjoyed the stand alone restaurants a few nights - service was better in some than others, but the food was fine. I expected more children’s programming in the pool area as a kid’s club is advertised, but all kids activities are in a small building between the pool areas. We took advantage of cookie making one day. Cleaning service daily was very good. Close enough to walk to the Malecon. The beach is rocky and not great for swimming either as there are large rocks in the water. 500 m down the beach there are swimming areas.

Puerto Vallarta is very safe and it's gorgeous here please don't let whatever you see on Facebook change your mind. It's very safe

We love Puerto Vallarta and the Sheraton. We have been coming here for 20 years. This year was special, we had to stay in the hotel for a couple of days because of some disturbances in the city. Non the less, staff was really professional, courteous and they let us feel at home as they always do. Puerto Vallarta is one of the best places to visit in Mexico as a tourist. I would come one and a million times, without a doubt. I recommend anyone to come and to not fear the news, as it is a safe and friendly place

Great location, walking distance to restaurants and the Vallarta Malecon

Had a fabulous all inclusive vacation at the Sheraton. We were here during the cartel uprising and the staff did a fabulous job. Jorge, the pool bartender made us feel welcome and calmed an otherwise difficult time. You are the best Jorge Pablo,in Gaviotas fine dining restaurant was also outstanding and should be thanked for the extra ordinary treatment and concern for the guests that he served.