We just spent 13 nights in a Master suite at the Sheraton. Had another wonderful visit. It was so nice to be back to someplace familiar. I have reviewed this hotel before so I won’t repeat a lot but try to make new observations.
Firstly, all of the staff at the resort are very well trained and excellent. I will mention a few: Ephram at the Club Lounge, Marco, Isabelle, and Gamma at the pool, the saxophone player at the restaurants “, servers in every restaurant , the concierge fellow, the guys who worked in the workout room, the waitresses in the lounge particularly the day one (I forget her name) and of course Eduardo. Also thanks to Edwin Garcia for booking us in and securing the master suite.
Secondly, the food is consistently great. We loved Gaviotas and the Italian and Seafood restaurants. We tried the bistro once — our appetizers and dessert were amazing but didn’t enjoy our main courses as much. For the last half of our trip we had 4 family members join us and we never had a problem booking a restaurant, whether it was just the two of us or 6 of us. We had a baby as part of our family and everyone was so welcoming of him. (His parents weren’t very happy with the “crib” provided by the hotel — it wasn’t safe for an adventurous almost 1 year old — they went to Walmart and bought a play pen.
The room service charge has been discontinued! Thank you! That is great. The breakfast in the Club Loumge has changed a bit — there is a large selection of fruit now and some nice pastries. The evening food in the Club Lpunge was really good.
When we first came here there was an additional al a carte restaurant— a steakhouse. We miss that. We are told a new restaurant is opening soon — but we aren’t sure what kind. It’s over by Gaviotas. It’s being constructed now.
The pool area was fabulous. The waiters were great and the poolside food was also good.
We had room 2302 which is an unrenovated Master suite. Master suites have two bathrooms, a bedroom, a living area and a deck. It was good because it had the door between the living room and bedroom but the couch in the living room was kind of ugly and uncomfortable. Also I liked 2306 better because there was a closet near each bathroom. The two closets were both in the bedroom in this suite. There were lots of hangers provided which was nice.
One thing that is annoying is the salespeople in the front lobby area. So annoying to have to avoid their eyes whenever you walk by so they don’t try to peddle their excursions or time shares.
Thank you for finding more little white tables in the pool area. I noticed lots this time.
The gift shop is very over priced — but the Mega store is close by. There are also other stores nearby. And of course, the Malecon is about a 20 minute walk.
Your people truly make this resort a wondering temporary home for us. Without question they are the Crown Jewels of this place.
Amazing two week stay.
Mar 01, 2024
This is our second year in a row and it was amazing. Last Year we took the Breakfast only, this year All Inclusive which we loved. No hidden fees at all.
Hotel is extremely well kept, very clean, the gardens are amazing. Beds are comfortable, showers are amazing.
Restaurants were very good. The fine dining restaurants and their chef and staff were beyond our expectations.
All staff amazing from the concierge, hotel desk, bell men, cleaning staff. Entertainment staff did everything they possibly could to make you happy.
A very special note, The two hostess Pamela and Iris at the Villita Restaurant are amazing. Because of them you want to go back just to see their kindness, their beautiful friendly smiles. They bend over backwards to make sure you have everything you need and they take a few moments to make sure all the guests feel extra special. Sheraton is very fortunate to have them on staff.
We look forward to returning, Thank you Sheraton. We will miss the Chocolate Martini's
Liz and Glenn from Surrey, BC Canada
Beautiful safe location
Mar 01, 2024
Beautiful location. The staff are extremely friendly. The breakfast is next level, fresh fruit. Loved the Mexican coffees and poached eggs. Cool the have bird handlers walking around with hawks, I guess to scare off the birds from the food area. Our servers, Andres, Juan Rosas and his son, Leo, now feel like close friends we look forward to seeing each morning.
Mar 01, 2024
Leo, Juan and Andres Rosas were friendly and fast. Would come here again. The facility was clean and the staff was well trained. Felt very safe and well attended. Lots of choices for food. Fresh food. Made my stay comfortable and relaxing. Now Mr and Ms Gordito
Good Solid Resort
Feb 29, 2024
This is still one of our favorite resorts to vacation at. Inexpensive for the value. Checking in was gracious and kind although the annoying little lady with the I pad who kept following us around was an unnecessary nuisance after saying politely I knew what she was up too and not to approach me again it worked. Please if you wish to hear the timeshare Storey indulge but for us it is a waste of valuable vacation time, thus .5* loss. We were upgraded to club (BONVOY) level although nothing special about the room but was super clean, comfortable and supplied with any amenities we required. I have to say I DO miss not having a balcony. Maid service was hit or miss one day 8am and the next day 8pm......... M Lounge service top notch food ok although they keep it super warm climate wise but it served its purpose very busy best place to see a fab sunset........Ok now for the pool it really is a nice experience, yes the pool towel game is in full effect, so my suggestion is to play the game if you want specific area or shade, we went down around 9am found our spots went for breakfast and prepared for another paradise perfect day. Bar waiters were the best, never without a drink and Gabriel and Rodrigo were our favorites. Finally, the beach is a NO GO at this time of year even going in up to ur ankles the rip current can grab you and we saw a few that tempted fate although no fault of the resort that cost another .5* WE are now heading to the Marriott which is another $150 USA per night and no pool towel games and beautiful balconies.