(San Francisco, California)
Aug 22, 2023
Lo siento no habla espanol.
I had the pleasure of visiting PVR for the 8th time and stayed at the Sheraton for the first time. I enjoyed the pools, beach, and amenities. HOWEVER I oddly had an exceptionally good time in the buffet. I can say if you visit the Sheraton, request Ruben, Alfredo and Elfego. These gentlemen made sure our drinks were always full, our belly’s were always full, and laughter was non stop. Andrea, the hostess was welcoming daily. These 4 made us feel like we were at home with family while in paradise.
Aug 20, 2023
Great location within walking distance to Malecon. Special thanks to Gama, Ricardo, Isabela and Mariano who were friendly, professional, and made our family vacation lots of fun at the pool and snack bar. Very much appreciated.
6 star service
Aug 15, 2023
This resort is in a perfect location. I give the staff 6 stars. They treat you with respect and first class. They have all the recommendations. The rooms are always clean and perfect. I also want to take a minute to praise the spa. It is 100 percent one of the best I’ve ever used. The massage was amazing. Very professional
Not worth the money
(San Ramon, California)
Aug 14, 2023
Front desk Staff can barely speak English, unlike many other Mexican resorts. They trick you into upgrading to the executive lounge access by saying you can get free breakfast, lunch and snacks, but it is not clear that the lounge is not the regular buffet restaurant. They make you think you are getting the 30$ USD buffet, while all you get is some bread, fruit and pastries for vegetarians. Barely any veg food in the lounge. So, be cautious of any upgrades they offer.
Giant Pool/Great Service
(Puerto Vallarta, Mexico)
Aug 11, 2023
We decided on a last minute trip to celebrate my birthday and enjoy the great pool and the famous Sunday brunch we heard so much about! The staff was amazing, from check-in to check-out the staff went above and beyond.
Our room had a great view of the ocean and pool. The room was updated, clean, and roomy. The beds were comfortable but the sheets felt damp which was a little off-putting.
We didn't do the All-Inclusive the first night because I wanted to go to Umai for my birthday dinner. I love Umai and it does not disappoint. It is a bit pricey, but the service and quality are top-notch. Check out my review of Umai on our page.
We also wanted to try this famous Sunday brunch that is not part of the all-inclusive, or so we thought. It was communicated to us that the all-inclusive doesn't include Sunday brunch, but it seemed to us that it was the exactly same thing that the AI guests were eating. I was super disappointed with the brunch quite honestly. For the cost and the fact you can only drink mimosas, it was way over-priced. The food was so-so and the omelet station line was 30 minutes long. Every breakfast buffet should look into the order through app system that the Buenaventura has where you order through the app and you pick it up when it's ready. It just makes sense. The brunch was fine, just nowhere near worth the cost. The one saving grace is the incredible Mariachi band. They were excellent. And the servers never let your mimosa glass go dry.
Overall we enjoyed the stay. The pool here is a huge asset! It's so much bigger than many other hotels. Also, if you hate swimming in hot water, we suggest hitting the pool early, especially after a rainstorm. When it's hot outside, the pool is no longer refreshing by the end of the day. The tennis courts were a huge perk, well-maintained and great service. We were very underwhelmed by the food and if we go again we will steer clear of the all-inclusive as there are many great restaurants around the stadium and in the area.
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