TripAdvisor Traveler Rating

Jimena &David Was amazing. These guys facilitated activities that got us to both play blackjack and also a pool activity. Wanna give them five stars for making our vacation fun.

My favorite part was all the cooking classes with the entertainment staff! Jimena, David, Ernesto, Alberto, and Evelyn taught my family and I how to make so many delicious cocktails and appetizers! Would highly recommend!

We went to Mexico on a blended business and leisure trip and stayed 5 days at the Sheraton Buganvilias Resort in Puerto Vallarta. We had a blast. All the staff is so friendly, welcoming and attentive. I recommend a morning walk at the private beach, followed by breakfast at the Club Lounge in the 23rd floor with stunning views over the Pacific and the picturesque downtown Vallarta. Sunbathing in the huge swimming pool in the morning and the full spa circuit in the afternoon to relax. In the evening enjoy the diverse gastronomy, and don't miss the sushi experience at Umai restaurant (I like sushi and it was a very good surprise) and the fine dining at Gaviotas restaurant, recently nominated for the World Culinary Awards. Exploring Vallarta, the shops, the art galleries, the seaside walk, feeling the local culture is also a must do. But always go back to the Sheraton for cocktails and relax.

Painting w/ the family was very nice

The hotel delivered an excellent experience thanks to its outstanding team. The bellman, desk clerk, room service, and housekeeping staff were all exceptional, providing warm, attentive, and professional service throughout our stay. However, our experience at Fiesta Night was disappointing. The food service workers collecting money were unprofessional and created an uncomfortable interaction that contrasted sharply with the otherwise high-quality service we received. Despite that isolated incident, the hotel staff as a whole were wonderful, and we appreciated their dedication to making guests feel welcome.