TripAdvisor Traveler Rating

The atmosphere was amazing, rooms were great.

Wonderful location, close to public transportation if you want to get into downtown easily. Its also walkable to downtown so having the bus to take back is great when youre tired! The activities were fun and engaging for my family. We had a blast with Ernesto, Ulises, Jimena, Evelyn, and Mariana out whole week here. There was a marathon the weekend we first got here out in the neighborhood that was loud but aside from that noise level from the street wasnt super audible. We felt very relaxed here and felt so calm and at ease. Rooms were a great size for our family of 4 and very clean and well maintained. It was well worth being here and a great value!

We had a wonderful stay at SHERATON BUGANVILIAS, Puerto Vallarta, Mexico. ???? The hotel was super clean, and the staff were incredibly friendly and welcoming throughout our visit. The food was absolutely delicious, with a great variety of buffet options to choose from each day. One thing we especially loved about La Villita Oceanside Dining was how welcome they made us feel every single time we visited. The team consistently made sure we had everything we needed-they were very attentive, thoughtful, and truly cared about our experience. A big thank you to everyone at La Villita Oceanside Dining for making our meals so enjoyable. Special shoutout to Martin- the amazing supervisor! Shoutout also to Orlando, Marco, Miguel ,Isabel, Javier, and Ricardo for their excellent customer service and warm hospitality. A big shout out also to Erika and Juan who truly went above and beyond, they are both tireless workers, always friendly, and very professional.?????? Their outstanding customer service made a lasting impression on us.???????? Nice knowing all of you guys! ???? Keep up the fantastic work and again a big thank you to all of you! We truly appreciate all that you do! We hope to see you again soon!!!We will definitely be staying at SHERATON BUGANVILAS again. Cheers from Canada!!????

Save your money. Save your wedding. Don't let this place make you feel like an inconvenience on the most important trip of your life. It was honestly the worst experience I've ever had. My husband and I just spent $8,500 on our stay and over $1,000 at the spa, and I have never felt more unwelcome in my life. We weren't looking for a red carpet; we just wanted to not feel like we were "bothering" people by being there. The wedding planning was a joke. I spent a month trying to get basic answers. They’d go 11 days without replying, and when they finally did, they completely ignored what I asked for and just tried to up-sell me on packages I didn't want. It got so stressful that we ended up booking our ceremony with an external provider just so we could actually sleep at night knowing someone was actually going to show up. The worst part is the attitude. We walked into the lobby carrying a wedding dress (an obvious, once-in-a-lifetime moment) and not one person at the front desk could even manage a smile. It was like we were invisible. Then there was the "bracelet incident." We had to cut our all-inclusive bands for our wedding photos. When we went back to the desk 3 hours later to get new ones, the woman behind the counter looked at us like we were trying to rob the place. She was visibly annoyed and actually asked why we even needed new ones. We had five days left on our booking. Why would we not want them? It was embarrassing. I attended an onsite activity the afternoon following our wedding, and because guests were informally holding empty chairs after the activity was meant to start, I sat on the floor. On my wedding day. I ended up leaving because I felt like a nuisance. The same thing happened with the "90-minute" timeshare talk. It turned into a 3.5-hour hostage situation with three different people breathing down our necks. When we said no, the "hospitality" vanished instantly. I understand a sales talk is a sales talk. But the looks we got from some of them during the following week just unnecessary. They were visibly pissed off and made the rest of our stay incredibly awkward. The irony is that there are some great people there - Mariana in entertainment is a rockstar, and the pool guys (Daniel, Rolando, Gabo, Marco and the others) are actually kind and professional. But the rest of the place? It feels like the guests are just an annoyance to them. We ended up spending our last few days leaving the resort as much as possible just to find a place in PV where people actually acted like they wanted us there. I tried reaching out to customer service, management, our travel agent representative, and nobody could find who we needed to talk to.

The best vacations ever we met Mariana the barbie girl she is so good at her work she loves what she does she enjoy i can tell the food is not that good tho but the activities are amazing