TripAdvisor Traveler Rating

RCI exchange. You won’t get a room upgrade unless you attend a time share presentation. This was extremely disappointing as our room did not include a patio. Front desk staff not friendly. Time share staff “too friendly”. Front desk checks you in and gives you a room. No other information is provided by them. Helpful information would have included; the rooms are made up daily, where the washer and dryer are located and evacuation tips in case of an earthquake. (yes there was an earthquake during our stay, 6.2.) Pros: Location to Malecon Always a pool or beach chair available. Music was loud on the AI side but quiet at the club.

Mariana is a great girl she always make us laugh she is amazing a the way she are thanks for the exercise in the pool and the drinks at the wine and all they the big smile Mexican fiesta so much fun with her she is great she is a good element for you resort

Pros : Close to the airport and within walking distance of Puerto Vallarta Malecon. Pools are HEATED - NICE ! Grounds were beautiful and well taken care of, Entertainment / Activities people seemed cool. The Bed was super comfy. Oliver at the Breakfast buffet AMAZING BUT Cons : no other connections with any other employees. Service everywhere super slow ( between the pool , bars and restaurants and it was DEAD, so WTH !!! ) Hot tub was basically no hotter then the pool and SO shallow. This time of year, maybe just the trip we experienced was an older, mellow crowd ( first time ever in Mexico we didn't make a connection with any employees or guests at a resort ) My husband enjoyed some of the food, I did not. Only breakfast option was buffet just FYI. It's just my opinion, I looked over all the reviews before choosing this place too. I just know I wouldn't come back.

The best experience with all de people !!!!!!!!!! Omg de entertainment staff !! I love the aquaerobics and stretching exercises with the staff EVELYN!!!!! Mariana !! Jimena ! They make a unforgettable moments im all my vacation !! Amazing pool and service THE BEST!!!!!!!!

Unfortunately I have been waiting for management to do the right thing here and they have ultimately decided not to. The front desk staff is horrific at the Sheraton Buganvilias Resort & Convention Center. They are condescending and arrogant. They repeatedly lied to me when I asked them about my free upgrade due to my status with Marriott Bonvoy. I was supposed to get a junior suite upgrade and they kept telling me I was already upgraded. Yes I was upgraded because I paid for the upgrade to the room I was in. I had to keep telling them I paid for my upgraded room on a high floor. Then they said all the junior suites were full, which was not true. I know a couple that was in one of them and moved to another one because they wanted a different view, and the one they vacated was empty the entire two weeks we were there. That was in addition to our room smelling overwhelming like mold. The beds are also old and soft and lumpy. Watch out if you have a bad back like I do. There is loud music all day, every day, at the pools. The service around the pools and on the beach is spotty at best. I will NOT be going back to this hotel ever again.