TripAdvisor Traveler Rating

We are currently on an Air Transat seven day trip from Canada. The resort is spotlessly clean, the food excellent, and the staff cheerful and friendly. The room on floor 19 is large and well appointed. Kept spotless by the maid, who cleaned every morning. The best restaurant is Gaviotas which had service and food equivalent to any speciality restaurant on a cruise ship. The other restaurants were fine but we were slightly put off by the additional charges on most items, for all inclusive guests, in the surf and turf restaurant. Puzzlingly this did not apply to other restaurants apart from a couple of items in Gaviotas. There is lots of outside eating space which we enjoyed. The buffet is excellent and there is even a raptor employed to keep the birds away from the food there. Sadly the young man did an excellent job but, on other occasions, the young woman handling the bird was more interested in being on her phone than using the raptor for its intended purpose. The birds are a nuisance, carry disease on their poop and need to be kept away. There is a bus stop outside the resort and for 11 pesos you can get downtown. It’s a long walk in the heat. Puerto Vallarta is lovely and well worth exploring downtown. The entertainment at the resort is minimal. The karaoke is too loud and intrusive around the resorts in the evenings. We enjoyed the Fiesta and the brunch but the Marichi band was great there but far too loud at the brunch. Drinks are good quality alcoholic and there is a latte machine in the buffet so no need to use Starbucks at an enormous cost We will definitely come back and hope management listen to my constructive criticism so next visit I can give 5stars.

Amazing experience with Mariana and Ulises Karaoke night

Rubenz at Pizzeria Alfresco was AMAZING!!! I suffer from a lot of allergies and he took great care of me. Making sure to keep me feeling safe and always well fed. I didn’t miss out on anything

We had a wonderful stay at Buganvilias Resort. The property was beautiful, comfortable, and well maintained, and the staff was friendly and welcoming throughout our visit. A special thank you to Berenice Torres, who did an excellent job keeping our room spotless and comfortable. Her kindness, professionalism, and attention to detail really stood out and made our stay even more enjoyable. We truly appreciated the great service and would gladly stay here again

Really fun to make key chains! And they were really kind! We were with Aisha and Jimena and they were the nicest people!