TripAdvisor Traveler Rating

This hotel seems nice. However they checked me in on the wrong side. I was supposed to be on in the building just south of this location which is called Buganvilla, Different style and address. The hotel we got placed in had a million children and whatever the entertainment was on the day we were there was obnoxious. The DJ was playing the same songs over and over while someone was yelling into a mic. My husband said it felt like Mexican Chucky Cheese. Also the shower water in the rooms was all over the place in temperature. Would not return or recommend this place.

We spent a week here and this is an honest review. We have been coming to PV for 19 years staying at various RCI properties. As usual, we were put in a sub standard room because good rooms are saves for owners. After begging, offering to pay, we were told that the only way to upgrade from our view of the street and gross public beach, was to attend the timeshare presentation the next morning. We did and still had to fight for the upgrade. We were finally moved to room 2352 and it was really nice with a balcony and full ocean view. We ate at the resort quite a bit because we got sick eating in town the second night. Again, the first time in 19 years. The food was fine, nothing to have about. The front desk staff was not the nicest but the servers in the beach and at the pools were great! Shout out to Mariano, he was amazing ?? The least favorite part for us was the beach. Extremely rocky!! Not good for swimming or walking. Major bummer. We bought water shoes and walked down to Los Tulles beach and swam there. We probably won’t be coming back as there are so many other resorts with nice beaches and rooms.

We just returned from our second stay at the Sheraton Buganvilias resort and we were thrilled with our experience. The scenery and hotel are beautiful, but what really sets this resort apart from the others is the exceptional staff. From the moment we arrived, Ramon at the front desk was wonderful and so kind. To our amazing concierge, Edgar, who greeted us every day with the most sincere smile, a true customer service expert in every way. The hotel is lucky to have him. The hospitality extends to our excellent breakfast server, Orlando, who made us feel so welcome. His attentiveness was extraordinary. A special shout out to Liliana and Juan at the pool, these two made my birthday such a special memory. Thank you! I would also like to extend my gratitude to Jesus at Gaviotas who provided us with the most amazing birthday dinner. His attention to detail and service was above and beyond. Lastly, Rodrigo at the lobby bar....your cocktails were wonderful! Thank you for a week of sun, smiles and unforgettable memories. We hope to see you all next year.

We always come back year after year , it’s a beautiful resort . We normally come in Feb , but decided to do Jan instead , it wasn’t busy which was nice because we were able to get seats at the pool wherever we wanted . The reason we come to this resort is because of the staff , they deserve recognition. Pamela at the buffet always smiling and recognizing us as soon as we walk in . Olivier and Ringo and Orlando at the buffet for always graciously serving and entertaining us on a daily basis . The pool waiters , Marco for always going out of his to get whatever we wanted , he deserves a big raise , Gabriel always smiling , Mariano always so attentive never had a empty glass Gama and Rodrigo , friendly and gracious . There is also Miguel from the pizzeria, he kept us entertained one night and introduced us to some new drinks , they were amazing ! We also had dinner at the Buffet a few times , we had amazing service from Marco , Ricardo and Ruben, so entertaining , the drinks were amazing . Now the negatives , We had booked an terrace room and decided to upgrade to a ocean view terrace, it was nice but was never cleaned properly , one day we found a comb that was made into the bed and it didn’t belong to us . The bar fridge was never refilled , we had to ask and the area around was never cleaned . Now our terrace wasn’t clean either , the furniture is old and need of repair , I understand it’s the weather outside and can’t be helped , but we did pay to upgrade and expect a certain level of cleanliness. The food was always consistent at the Buffet, no complaints , Punta Sol was not impressed this time had the same meal as last year , didn’t even compare , the Italian was good and the seafood was alright , the service at these three has really gone down , sorry to say . The lobby bar the one place where you expect service , is the slowest , we just went and ordered are own drinks rather than wait for the servers , much faster , and no peanuts or bar mix snacks we had them once , and when we asked , they said they didn’t have any , The bartender there however was great . We went to the other bar embarcadero had one drink , presented nice but not great , we had asked to try Raicilla and they said they didn’t have it . The entertainment group was fun , they always came around and tried to get us to participate in the tastings which were also a lot of fun . All in all we like the Sheraton, and just expect a higher level service that they are known for , it just didn’t meet up to our expectations this time .

Louis, Marina, and the entire staff were amazing the energy and enthusiasm made a big difference in our stay experience. They remember guest by name and make everyone feel special.