I would recommend this hotel to everyone. We moved from another hotel, and we were pleasantly surprised by our experience.
The buffet staff ( Carlos Rizo, Javier & Citaly ) were so professional, and the service they provided was over the top exceptional!
Rooms were clean, food was great, and location was perfect!
We will definitely go back.
Good not great
Jul 02, 2022
My husband and I came to Sheraton Bouganvillias for our 10 year anniversary. Overall, we had a pleasant stay and the staff was always friendly. I’m going to list our pros and cons below.
-Friendly staff and great people work here. One employee and my husband hit it off and were trading playlists and updating each other on their fav songs throughout the week
-everything was very clean and kept. Beautiful landscaping and facilities
-the room was very nice with a very comfortable bed. I appreciate the blinds overlapping so that the room could be very dark.
-no food poisoning
-Overall we had a good time here and it was a good resort.
-the buffet food was just…not good. My husband thought it was fine, I found it pretty unappetizing.
-we had a few good meals here and there at their restaurants, but overall the meals were just “ok”
-it was hard to figure out when the restaurants were open at times. They have a sheet they give everyone when they arrive with restaurant hours and the hours aren’t always correct or on random days the restaurants are closed.
-Sheraton hates people who even remotely sleep in. We had do not disturb signs on our door and yet we still got random calls from the front lobby. In addition you can only make reservations at the restaurants between 8-9:30 am on the day of. UNLESS the concierge is gone and you try to make a restaurant reservation at 8am sharp so you can get a spot, but then don’t know when they are coming back, so miss your opportunity.
-laundry service was confusing
-beach is rock-y instead of nice sand
Jun 30, 2022
Excellent service from our waiter Agustin. Very kind and friendly. He brought us everything we needed and was always attentive to our needs. The hotel is very nice and comfortable. Everything is was good and we would recommend this hotel to anyone
Hotel identity in crisis
(Par, United Kingdom)
Jun 29, 2022
I'd like to share my views on this 4.5 star Hotel. Firstly it's more of a 3.5. I'm used to a much better overall experience in Mexico and was disappointed from the start.
No Welcome drink, a rather brusque reception, who gave very little info about how the All Inclusive package worked and who just seemed to want to get rid of us.
The room was pleasant but underwhelming. The hotel pictures made it look as if we had a balcony, we did not. The bathroom was separated by a half wall from the bedroom and the toilet was in the shower section with an opaque glass door, leaving very little privacy. We are a long married couple but still prefer to go to the toilet in private. We had to run water and put the TV sound up when using it just to feel comfortable.
There were no hand towels or floor towel and no hair conditioner or body wash ( as this was our first night andcwe had been travelling for 16 hours we didn't know what to expect). These items did appear as the week went on but with no consistency.
The mini fridge was stocked with just 1 beer and 1 light beer, 1 Pepsi and 1 diet pepsi and a couple of other cans - nit really suited to a double room. My husband and I like to have a drink in the room before dinner but this was not possible with the choice. When I asked Reception I was told this was a standard stock and couldn't be changed.
Many items had prices on and we had no idea if they were part of our package or not - it was confirmed they were next day but this so spoilt our first impressions .
We were there several days before finding out you had to ask for bacon at breakfast as it was kept under the food counter?? And I eventually asked about ice cream one evening to find that that was also available on request. These little things need addressing, we are seasoned All Inclusive travellers who generally know the score and we missed these things, goodness knows how less experienced people would manage.
There were some great staff in the buffet, Alvira and Orland-Erik especially.
Pool service was hit and miss, at times you could wait ages for someone to acknowledge you but I'd like to compliment Gabriel who was very helpful and attentive. A pool bar menu for drinks and food should be available at all times. Again, I only found out about the food menu from another guest as the attendants carried them in their pockets??
Lobby bar was pleasant and enjoyed The Embarcadero bar where the staff were friendly, fun and caring - Yaremi, Galaxia and Alex is.
In conclusion I think this hotel has to get better on how it gives information to its guests - somehow the mix of All Inclusive, standard guests and day visitors just there for the Sunday Brunch (something else that wasn't explained) just doesn't work as is. It's a good hotel that has lost its way.
Jun 28, 2022
This was my family’s first time in 10 years visiting Puerto Vallarta , we got the all inclusive and our expectations were EXCEEDED. 30/10 would recommend anyone going to PV the Sheraton hotel . The environment of this place is very clean , welcoming , service was amazing ESPECIALLY from staff and great views.
Since we did choose the all inclusive, we spent half our time in the buffet “ La Villita” , Breakfast, lunch and sometimes dinner . The food was great, good options … The service was phenomenal… specially from our servers Joel and Luis . Joel and Luis were our serves for the 4 days we were there and there service was AMAZING. They were on top of needs and didn’t fail to put a smile on our faces every morning . Definitely made us feel welcomed , comfortable, and made it feel like a safe environment. They definitely go the extra mile to provide EXCELLENT SERVICE. I would highly recommend their service and place to anyone and hope to be back soon …