Beautiful Hotel & Friendly Staff but location is remote
Sep 22, 2023
The hotel is beautiful including the rooms & the staff is friendly however it is annoying everytime you go through lobby to be asked about attending a 90 minute presentation. I literally figured out away to avoid the lobby unless I had to go through them because of it. Next they daily fee that seems extreme & they auto add a service fee to your bill daily that isn't something you have to pay but they add it. When I caught it I thought what? Basically it's gratuity at the hotel added daily but who knows if the staff actually receives it, it was never shared at check-in this would be done, so I was tipping everytime I did anything at the hotel. FInally the hotel is remote so if your wanting more of night life or many restaurants to choose from it's not the place stay closer to Cancun. There is no uber there & their taxis are expensive. If you are vegan and/or have allergies there isn't a lot to eat at the hotel & they don't do custom meals really.
Sep 06, 2023
Beautiful boutique property. Extremely luxurious and not too busy. If you’re looking for a calm relaxing luxury hotel this is the place. Stunning property & views would definitely go back. Service, food and drinks also were great!
RIP OFF EXTORTION RESORT
Aug 30, 2023
DO NOT GO HERE! This place is a total rip off. Criminal in fact. The day we departed we were extorted for "resort fees". We exchanged through Interval and even upgraded to the all inclusive plan, which we paid. When we checked out we were hit with "resort fees" of $1295. If we didn't pay I'm sure the Federales would be at the airport preventing our return to the U. S. Trust me, be careful going here. BTW the resort is not spectacular. Go somewhere else.
AMAZING Private and Intimate Resort!!!!
(Rock Rapids, Iowa)
Aug 29, 2023
If you're even considering booking here, DO IT!!! My wife and I just visited for our "baby-moon", and it was nothing short of fantastic. I honestly don't have a single bad thing to say about this place. The only thing I can say, is if you're looking for a crazy party place, or a lot of entertainment this isn't probably your place. It's very private, and intimate! One thing that really stood out to us is the cleanliness, they're constantly cleaning everywhere. I've been to resorts where behind the bar it gets somewhat nasty, that isn't the case here!
The food here is absolutely unreal. I wish we could've stayed longer to try absolutely everything they have! From breakfast, to lunch, to dinner, it was all amazing. My personal favorite dish at dinner was the beef fillet, cooked to perfection at medium rare. My wife truly loved the Shushi and said it was the best she's ever had!
The staff is the best we've ever encountered at a resort. They're all so happy to see you, and are just all around great people. Moises and Roberto were our favorite waiters(they were all GREAT, but these two stood out). Jorge, Luis, and Antonio all made absolutely amazing specialty drinks. My wife had them make her "mock-tails" and they were so darn good! I even ventured out of my comfort zone on drinks and I'm darn glad I did.
The rooms and views are absolutely fantastic. We were in room 517, and we spent a lot of time on the chairs and in the soak tub on the balcony!
We will definitely be back in the near future!
Beautiful boutique hotel
Aug 28, 2023
Absolutely beautiful boutique hotel. Beautiful rooms, great views, amazing roof top pool, 3 restaurants, beach service, short walk to several restaurants and shopping. We loved it here and definitely hope to return!