TripAdvisor Traveler Rating

Our only regret about our 4-night stay was that it wasn't a few more nights. We loved that it was quiet, and spent a lot of time soaking up the view of the beach from our room's balcony with its own private hot tub. The hotel's "butler service" made our stay completely effortless. Candido brought us each a hot "lunch box" on the mornings we left early on excursions, made us our restaurant reservations, reserved lounge chairs by the infinity pool, and handled our transportation needs. There were a couple of maintenance issues with our room's amenities and he also did the troubleshooting for us on those to our satisfaction. A couple of reviews have mentioned long waits to be seated for dinner. We never had a moment's wait, and I never saw any one else waiting to be seated either, although I'm told that mid-December is high season there. We thought the food was delicious, and a longer stay would have been a welcome opportunity to sample more of the variety of offerings. We had a lobster dinner that absolutely knocked our socks off, and the Caribbean flavors on offer at the Romarley Beach House were very authentic. The house wine (Sauvignon Blanca and 3 other options) was delicious and included at no cost, so we never felt the need to buy a bottle of something else. The resort is beautiful. The location is amazing. The food and service are great. Don't hesitate to take it all in on your next trip to Puerto Morelos!

We really enjoyed our recent experience at this property, more than words can express. We loved the town, we loved the property, the service, the food, beverages, staff and exceptional value for money.

There is no ill will nor malicious intention on this review. This was our 4th stay and unfortunately it would be our last. Since 2022, we have been visiting this hotel every year and have seen it's downfall with a new management take over in 2024/2025. Upon the new management take over the superb gastronomy and craft cocktail experience this hotel once had took a downfall. 1. Food under new management: No menu for any Mexican food except for guacamole and beans (no traditional favorites i.e. NO TACOS, QUESSADILLAS, ENCHILLADAS, ..even basic salsa....NONE). Although the Italian restaurant for Dinner is a 4/5 stars, we were shocked to the food menu changes. 2. Mixology/cocktails under new management: New bartender staff seem to lack the training and expertise of the previous mixologists who curated a cocktail menu that was perfection. Today: craft cocktails and the former unique mixology drink menu no longer not exists and customers are left just experience sugary/pedestrian bar drinks. 3. Upstairs rooftop restaurant/bar ADULTS ONLY SECTION: Under the new management same comments in section 1 &2 above. In years past there was chill lounge/down beat music, an elevated mixology drink menu, and a breakfast-lunch menu that was delicious and had mexican food options that were beautifully curated. Today in 2025, its all been reduced /removed; even the music system was not working at the time so no chill down tempo music. 4. STAFF AND ROOM: All the staff are great, hard working, courteous, and welcoming. Rooms were always pristine and kept clean. But under the new management, we observed and heard they replaced the highly skilled bartenders/mixology staff for lower waged work force who were underskilled....it was apparent. 5. BEWARE OF CONDO OWNERS IN THIS HOTEL (KAREN ALERT): The hotel is a timeshare - We encountered negative experiences with the older aged condo owners who had an arrogance/entitlement with the resort amenities i.e. taking prime spots in beach chairs early in the a.m, controlling the music selection with DJ who occassionally appeared on the beach, and were talking so loudly amongst themselves and boasting about their condo ownership; overall they acted like OLDER KARENS! But they were too cheap to buy drinks at the bar and brought their own in a plastic flask?I dont want to see/hear that kind if attitude-rhetoric on my vaca.

My husband and I loved the Fives Oceanfront . It is a small self contained all inclusive hotel just 15 minutes walk by sidewalk or beach into town. The hotel is tranquil, Zen like , and posh. Lovely beach which is cleaned continuously by hotel staff to get rid of the seaweed so you can enjoy the Caribbean Sea .Although only 2 full service al a carte restaurants on site , both serve tasty food , fairly wide selection , and overlooking the sea; however the service is sometimes slow. The best part of the experience was the hotel staff. Absolutely everyone on staff we had contact with was polite, friendly ,welcoming , and tried so hard to please. If you are a party goer and need a lot of action this place is not for you. But if you want a relaxing ,restful , and happy place to be, then The Fives delivers !

This was our first time at the Fives Oceanfront in Puerto Morelos, it has been a very positive and enjoyable experience. At the reception, Lilia greeted us as we were family and coordinated our check-in and orientation at the hotel in a timely fashion. Then we met Joe at the reception of the RoMarley Restaurant. She always has a smile and helps us with our requests for seating. At all three restaurants, the servers are all courteous and are always willing to make our meals a pleasurable experience even though the wait for the food was a bit long. We were on vacation and we were aware of the long wait times. Managers Luis and Joseph are working hard to resolve the problem and while we were there, they opened up the rooftop restaurant for breakfast. Staffing in the food and tourism industry is difficult since 2020 and luckily there are wonderful staff working at The FivesOceanfront. We thank all the servers and bartenders for the excellent service, just to name a few: Jesus, Elvis, Adele, Gabriel, Giovanni, Antonio, Karla, Fernando, Luciano, Sergio, Hair, Alexis, Karen, Fidel and all the others woh helped them. At the Al Mar restaurant, one of the chef Pedro works with a team that offers quality meals full of flavour and the presentation of the plates is superb, a true culinary experience. Gustavo, the animation coordinator , is a gentleman. He added a new dimension to our vacation with the following activities: bracelet making, candle making, culinary session and other activities. This allowed us to enjoy and discover some treasures of the Mexican culture. I am sorry that I cannot name all the team members who work very hard to make our stay memorable. Thank you to all of you, housekeeping, bartenders, the 3 persons cleaning the beach, the greeters and all other staff members for delivering such wonderful services to us and all the guests. The Fives Oceanfront is designed to be a restful and peaceful retreat, if you are looking for a loud party location to spend a vacation, please choose another location.