TripAdvisor Traveler Rating

The whole experience was not great.. We arrived to the hotel at about 930 pm due to being held up at the airport. Checking in at the hotel was slow. The Lobby was empty as the Lobby Bar was closed. So we get to our room which I will say was lovely. The view was amazing. ( didn't know that till morning). We had a 2 bdrm suite so I had my own bed and bathroom. We were very hungry but there was no where to eat. They have no snack bars and all restarunts were closed as were all the bars. All we could do was room service, which they charged for. So much for all inclusive. The food from room service was free but there was a 7 dollar delivery fee. Once it arrived it was cold and not very appetizing at all. The next morning we went to breakfast with only one dining area open and it is order by menu. There is no snack bars or any where just to get a banana. It all has to be ordered. We waited in a long line to finally get seated. Once seated the service was so slow. Once we finally got some service we ordered coffee and juice before deciding on food. That took forever to get to us. We order a basic bacon and egg breakfast but they have no pork bacon. Everything was turkey bacon or turkey sausage. You had to order that separately does not come with the eggs. Some green salad comes with your eggs. The toast has to be ordered separately as does hash browns. Once your done you have to sign a bill and there is a tip option. This bill happens every time you order anything. If you go to the bar you have to give your room number and they have a bill for you to sign with tip option. It gets to be a pain signing every time you want a drink. Then there is a Italian Restaurant that opens every second night. You must make reservations. But even with reservations the wait was up to 2 hrs . The frustration was real with so many people. Many people just left and ordered room service. If you were lucky to get in on your reservation the wait for service could be anywhere up to 2 hrs. It was a total joke. The upstairs pool was beautiful and they do have a bar up there and you can have lunch up there as well. But the bar closes at 6. Then your back to one bar maybe 2 if the lower pool bar is open. The Lobby bar doesn't open till 6. The beach is beautiful and kept clean, but limited lounge chairs so you have to be quick and get up early to get one. By the pool they have loungers but only a few there so there is no other seating. If you don't get a lounger at the beach or pool side you have to stand. The upper level pool has a few more seats ... There is no entertainment in the evening or during the day for that matter. I should say they do have a little reggae band that comes once a week and plays a few songs. One night a duet team came to the lobby and sang a few songs. But that was it. There is nothing to do after 6 unless your waiting for some food .. Now on to the good stuff.. The Staff.. They are amazing and work so hard. They try to keep you happy in every way. But they have it rough always keeping you signing the bill for everything. It is extra work for them and you can see it takes it toll. They will go out of their way to try and help you get a lounger and make you as happy as they can. Im not sure if this is because they are short staffed or if Management isn't doing their job. But for the price we paid it was robbery. Its sad because it has potential. But again I love the staff and we will be keeping in touch.. I wish them all the very best.

This resort is obviously beautiful, and overall we had a nice stay. The staff were all great, and it was in a nice location. It was easy to walk to town. However, we did have some issues. When we booked, we found the website to be very confusing. We called to reserve because of this and were forced into the all inclusive package. We kept asking for the price without it and they would only give us a price for all inclusive. The food at the resort is mediocre. We would have much rather have walked to town everyday for food, as the local restaurants are significantly better, but we would have been wasting money if we didn’t at least go to breakfast and dinner. The wait staff were absolutely fantastic though! We loved talking to Hair, and every person we talked to were very friendly. We kept being pushed into going to this presentation for their travel club and it took double the time they said it would. Luckily, the person giving the presentation was very nice, and they were not pushy about joining. They did give us a free 50 minute massage for going as well. The last things are minor, but we forgot our shampoo and conditioner. The shampoo they provide does not lather well and did not work for my hair. Be sure to remember your own shampoo or buy some in town. Also, they didn’t tell us about the activities! We loved doing crafts with Gustavo! Highly recommend checking those out. Overall, we would come back, but we definitely would not get the all inclusive next time.

Love the friendly staff and location! We can walk into the town of Puerto Moreles! The beach is fabulous and we highly recommend checking it out! ????

This is our first time here and we are very impressed with the facility, the adult only rooftop bar and restaurant with an infinity pool is gorgeous with a view overlooking the ocean, Candido (our butler) has been fabulous, he it’s very attentive to every need that we had and is just generally a great guy. Diego in sales has also been extremely helpful in making sure we have everything that we need and want. Overall, we have been very impressed with the people and the facility. I would highly recommend this place to anyone looking to travel to Mexico for a relaxing vacation. It is a smaller or personal resort which was perfect for us.

The Fives has been a fantastic place to stay. The views are beyond beautiful. The food is delicious! We celebrated a birthday, retirement and anniversary with our group and the staff went above and beyond with our celebrations! There were balloons, neon lighted signs, champagne, and chocolate!!! Candido is an amazing butler and arranged all of the celebrations as surprises! I don’t think he ever sleeps. He was so attentive and always asking what we needed. Diago was also fabulous with customer service, checking with us several times each day to make sure we were having a great time! We couldn’t have asked for a better crew or place to celebrate!!