Viva Maya by Wyndham reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

11741 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Will not come back.....

451rickardh (Malmo, Sweden) on Jan 08, 2025

We spent Christmas and New Year at this place. The first one of us (party of four) caught the stomach flu or food poisning day 3 and then we all took turns. And considering the sounds coming from other rooms we were not alone. According to the dive center several booked dive trips had been canceled due to this as well. It makes you think about the level of hygien from both staff and visitors in the buffets. Pros: - Friendly and helpful staff - Located near/on the beach -10 min cab ride (200 pesos one way) to 5th Av and the shopping area -The diving is really good, knowledagble and friendly guides. Cons: - The food is really really bad. Both in the common buffet areas as in the al a carte restaurant options you get included (3 per week of stay). Not even the New Years Eve dinner was good. A majority of everything we ate was tasteless, dry, chicken and fish etc not properly cooked etc etc. The list can be made long. There were some meals that was ok but you might think that was an perception since everything else was so bad. -The rooms is very small with very limited storage for closthing. As of being a family of four with teenage kids it was way to small. -To claim there is wifi in rooms is a straight up lie. We even had to change room due to absolute non exisiting wifi but not even that helped. Constantly getting logged of the wifi and had to sit on the balcony to get connection. - Way to few sunbed at the pool area. If you got there later than 07,30 you had no chance of getting a sunbed. And there were a lot of people at the pool area early reserving sunbed and then not showing up until lunch time. Summary: Mexico and Playacar is really nice but we won´t come back to this place again.

TripAdvisor users rated this property 3 out of 5

Sun lounger use

jaynes439 (London, United Kingdom) on Jan 04, 2025

We are currently on holiday and so far the hotel is good. The issue is that the pool does not have enough sun loungers and these are all gone by 8am! Staff do nothing if the beds are left reserved and not used til after lunch and onwards. Signage around the pool is obviously not working so appropriate action is required. People are sitting on chairs and while beds are left reserved for hours. Very disappointing

TripAdvisor users rated this property 4 out of 5

Great vacation for what we were looking for

Erin P on Dec 31, 2024

Loved the beach here, room very clean, great shrimp nice eggs watermelon. They played a few songs on loop which could use a change. The floors are slippery. Great vacation overall! Nice ambience something up with the water? Bar tenders great! Adult pool nice for quiet reading

TripAdvisor users rated this property 5 out of 5

Absolutely amazing! Had a wonderful time!

Leah S on Dec 23, 2024

I just spent a week here with my family and I had an amazing time. Thank you to the entertainment team for making it so special. Jesus, Carolina, Hazel, Leonardo, Lua, Brandon, Jimmy and Louann made the week very enjoyable. So many fun activities to do throughout the week and I loved being able to join as many as I could. I will definitely be returning!

TripAdvisor users rated this property 5 out of 5

Amezing place to be...highly recommendet! I will visit again.

Zlata T on Dec 18, 2024

I am very pleased to recommend Viva Maya by Wyndham as a best resort I been so far: Extremely clean, beautiful beach, excellent food and very professional and pleasant service. Everyone was helpful and very nice. My special thanks to Jesus, who take care of my my luggage. As a professional Property Manager I am amazed! Bravo! I wish we here in Canada have more ecological consciousness. I am amazed by Mexican People awareness of how our actions effect the environment. No plastic. This resort made a big changes that benefit the natural world around us. I am very grateful for being there. Thank You All! PM Zlata Ana, Vancouver, Canada.

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