TripAdvisor Traveler Rating

We’ve been in Mexico for four days now and are having an amazing time. The beach is beautiful, and the staff do a great job keeping it clean, quickly clearing any sargassum when it appears. The service has truly stood out—everyone has been incredibly helpful, kind, respectful, and fun. It really makes a difference in the overall experience. We also enjoyed two fantastic (and complimentary) catamaran outings from the beach. A special thank you to Edouardo from sports, who took us out both times—he made the experience so enjoyable and memorable. Loved it! Highly recommend!

Elio & Rafael were amazing servers! They made our night so special. Thankyou!!

Rafael and Elio were amazing all through dinner! Good service from all the staff ??

We enjoyed having lunch with Ricardo of the Viva Animation team. Very fun!

Just spent a wonderful week at Viva Maya with my teenage daughter for March Break. The staff are fantastic at this resort. Friendly, accommodating, helpful and work hard to ensure everyone’s enjoying their vacation to the fullest possible extent. The trapeze was one of the highlights for me. The staff are very experienced and ensure a fun and safe experience. I was able to improve some of my skills over the week. Another highlight was the morning Yoga classes with Farheen - an NRG20 instructor from Toronto. The yoga classes on the beach were a great way to start each morning - and what a view along with the natural sounds of the waves. Another highlight was the water sport/entertainment staff. Pablo and Ricardo were fantastic. They took the time to chat each time they saw us and took us sailing, Pablo even joined me for lunch one day. Ricardo gave me some great recommendations for things to do in the area. Both really stood out and it was very clear they are both happy to be there and happy to help guests have a great time on their vacations.