TripAdvisor Traveler Rating

This is my 3rd time coming to this resort and it keeps getting better and better every time, everyone is so friendly, the pools are clean and nice, the food is really good, you will never get bored they have entertainment all day long for all ages and water sports are included, me and my son tried the sailboat and kayaking we have a blast, we get archery lessons (special thanks to Luis) he was our instructor very nice and patient with my 8 year old son, they have a nice gym if you are into the fitness life but if you’re not Luis will assist you, drinks are decent, in general everything is nice wildlife amazing, is definitely the place you want to visit on your next vacation,

The resort is very basic but clean . Issues : 1) Time share / members club whatever they want to label themselves have been authorized by management to not only call the rooms but they also provided our personal information i.e our names . Highly unacceptable and a breach of privacy . 2) No bottled water A jug is provided so that you can refill water from a fountain in hallway of rooms. It's acceptable and it would be better to provide more jugs and more water stations . 3) Water smell of sewer . If you run your water shower or tap a distinct odor of sewer. Been to Mexico many , many times and although the water isn't potable we have never detected sewer odor . Staff aren't that friendly more robotic in their functions. Respectfully we never expect friendliness as we realize staff job satisfaction is based on management. Bad management equals unhappy staff . We are still here on Day three and hoping we don't develop stomach issues with water . Definitely not recommending this resort .

Gabriel at the portofino by Viva Maya by Wyndham was the most considerate and amazing server. Definitely would recommend to eat at this restaurant. It’s only our second day here and first time at the resort. Great food and great staff. Coming back again!

This is a 3 1/2 star resort at best. It is a clean resort with beautiful grounds and nice access to the beach. The staff, for the most part, are very pleasant (we are good tippers). The rooms are very basic with a very small balcony (we stayed in a superior delux room in building 3. The A/C is a water rad system, so it can only get down to 23c, maybe 22.5c overnight, with no doors being opened or sunlight getting in. We had 3 rooms in my family and it was the same with all of us. The housekeepers are amazing, and the rooms were super clean every day! There is a little bar fridge, but they never stock it with anything... no pop, beer, water. I have never heard of this and was very disappointed by this. The food is very hit or miss at this place, with breakfast being the worst. If you eat eggs, you will be fine, but 3 of the 6 of us were not. 2 days, they had a nice breakfast sausage but never bacon on buffet. Every once in a while, you would see a few slices pop up on the egg grill, and they were gone in seconds. Lunch was fine because if you couldn't find something, you could always go to the snack bar and get pizza, nachos, hamburgers, or hotdogs. This was definitely an up for Viva as this snackbar is open most of the time as a backup. Dinner buffet you could find something to eat usually easier.. There are always tortillas and toppings for tacos, chicken breast, beef, or pork. This resort does a good Mexican night on Tuesdays, and they do that one definitely well! Tuesdays, they also bring in vendors and a taco stand, which is fun! Our favorite food was the a la cartes. We did Mexican...AMAZING! Viva Cafe and Portofino both very good. All 3 had amazing staff. Other ups were they had juice and pop self serves at the pool bar. Water refill stations on every floor. I never worried about a beach chair or towels running out. Behind building 3 is a small adult pool with a bar. Margarito is the best! But this pool was great when you just wanted a more peaceful relaxing afternoon. Big shout out to the women at guest services. Always super helpful. Things to note...bring a insulated cup for water, you have to get ice at the bar, there are no elevators so be prepared to do stairs and there is a lot of walking. If you like quality booze, bring your own. Even the vip section was not good. Lucky for us, we always stop at dutyfree

Portofino is a must visit during your trip at Viva Maya by Wyndham. Gabriel and Maria were amazing during our visit to Portofino for our last dinner at the resort. They made sure we were taken care of. It was a wonderful fine dining experience where the staff meticulously ensured your needs are met and expectations are exceeded.