All inclusive

Grand Palladium Kantenah Resort & Spa

Riviera Maya 4.5

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Overview

The Grand Palladium Kantenah Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Its paradisiacal setting is embraced by lush gardens with regional tropical vegetation along an 800m private beach of fine white sands bathed by the turquoise waters of the Caribbean. The Resort, decorated with a Mayan style, offers guests an ideal place to enjoy some well-deserved, relaxed vacations in the company of family or friends. Take a nice stroll around the environmentally friendly green paths that have been carefully paved out and enjoy the impeccably kept gardens. At the Grand Palladium Resorts Complex in the Mayan Riviera, the options for entertainment or relaxation are endless, no matter how old you are…

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

423

Rooms

Deluxe Garden View
  • 1 king bed, or 2 double beds
  • Garden view
Deluxe Garden View
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV

Junior Suite Garden View
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • Garden view
Junior Suite Garden View
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV

Romance Villa Suite Beachside
  • 1 king bed
  • Garden view
Romance Villa Suite Beachside
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV

Amenities

  • Child care services available ($)
  • Children’s pool
  • Playground
  • Waterpark

Baby Club

Located in the "El Ranchito" Mini Club, little ones from 1 to 3 years old will be able to play at their ease, both indoors and outdoors, thanks to the staff who are highly trained in caring for children of this age.

Open from: 9:00 a.m. to 8:00 p.m.
Age range: 1 to 3

El Ranchito Mini Club

From the arts and crafts room to the video games and volleyball, the El Ranchito Mini Club has outdoor and indoor facilities so that children aged between 4 and 12 years can also enjoy their holidays in a magical setting. For those who want to learn, they offer an eco tour of the Resort to find out about the culture, flora and fauna of the area.

The Raggs characters invite families here for a very special Palladium entertainment experience, where children come first. Play at Palladium with Raggs is an amazing program where the colorful, canine puppies entertain guests all throughout the resort. Whether they are singing by the pool, dancing in the lobbies, posing for photos at the beach or reading stories at the Mini-Club, fun is guaranteed.

Open from: 9:00 a.m. to 11:00 p.m.
Age range: 4 to 12

Black & White Teens Club

Teenagers tend to have very specific tastes and are also very demanding. This is why the Grand Palladium Resorts Complex in Riviera Maya has an exclusive club just for teenagers aged between 13 and 19 years. Here they will find a video games lounge, pool tables, table football and even an exclusive disco just for them twice a week!

Open from: 11:00 a.m. to 12:00 a.m.
Age range: 13 to 19
The age range below will determine the quantity of children during booking.
  • Children ages: 3 to 12
Type Amenities
El Rinconcito Bar, Pool bar
Kantenah Bar, Lobby bar
Churchill Bar, Lobby bar
Hemingway Bar, Lobby bar
La Jarra Bar, Beach bar
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Tikal Buffet International Breakfast, Dinner Dress code, This venue may be closed or have reduced days of service during low season
La Laguna Buffet International Breakfast, Lunch Dress code, This venue may be closed or have reduced days of service during low season
La Dalia Buffet International Breakfast, Dinner, Lunch Dress code
El Gran Azul Buffet International Breakfast, Lunch Dress code
El Dorado À la carte Grill/steak house Dinner Dress code
La Adelita À la carte Mexican Dinner Dress code
Portofino À la carte Italian Dinner Dress code
La Lola À la carte Mexican Dinner Dress code
Ribs & More À la carte Grill/steak house Dinner Dress code
Sumptuori À la carte Asian Dinner Dress code
La Hacienda Buffet International Breakfast, Dinner, Lunch Dress code, This venue may be closed or have reduced days of service during low season
Bahia E Brasa À la carte Brazilian Dinner Dress code
Poseidon À la carte Seafood Dinner Dress code, Reservations required
Chang Thai À la carte Asian Dinner Dress code
  • Rooms: 423
  • Built in: 2002
  • Renovated in: 2012
  • Fitness centre: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
Carretera Chetumal
Puerto Juarez Km, 256-100
Riviera Maya, Mexico
+52 9845772100
86 km from CUN
  • Beach front
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited domestic drinks

Pools

  • Adults only pools: 2
  • Kids pools: 1
  • Outdoor pools: 7
  • Water slides: Included

Golf

  • Mini golf: on site

Water sports

  • Dive shop: on site ($)
  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Snorkeling: on site

Other sports

  • Aerobics: on site
  • Tennis courts: on site

Other activities

  • Arts and crafts: on site
  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • Volleyball
  • Shuffleboard
  • Billiards
  • Basketball
  • Darts
  • Archery
  • Soccer
  • Air rifle shooting
  • Zumba
  • Ping-pong
  • 24 hour front desk
  • ATM available ($)
  • Business centre available ($)
  • Catholic wedding chapel available ($)
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Medical services available available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Wedding chapel available ($)
  • Wedding facilities available ($)

Location

Address
Carretera Chetumal, Puerto Juarez Km, 256-100, Riviera Maya, Mexico
86 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 3 out of 5

Okay resort with potential.

768nicoley on Aug 01, 2021

The resort is in a beautiful location and the staff is very kind and generally attentive. Restaurants do a great job maintaining COVID safety protocols and we felt that our wellbeing was in good hands. Overall, there is a ton of potential! Unfortunately, our room was not cleaned when we arrived (dirty, floor and stained sheets). They did come and change the sheets and finally cleaned the floor after a few days. Room service food is awful! Buffets are fine and we enjoyed them more once we discovered the fresh cook-to-order options. There is always fresh fruit, breads, international foods, and plenty of staples and sweets. Line to make reservations at restaurants took a few hours - recommend going late in the evening. Brazilian and Japanese restaurants were added to the experience! The environment is pretty mellow throughout the resort and we could have used more fun energy - DJ, dancing, etc. We caught part of their evening show one night and it was like watching a dance class recital. Luckily we stayed busy during the day so we were fine having mellow evenings. Pools were nice and we found a few with some music which was great. All of our excursions were booked with an external company ahead of time and I highly suggest doing this! Bring plenty of $1 bills to tip your servers and cleaning crew! Overall, the resort was okay - not great.

TripAdvisor users rated this property 2 out of 5

Disappointing

Mickela_2586 (New York City, New York) on Aug 01, 2021

Long waits for our room (wasn't ready until well after check in) that was actually filthy. I'm not sure how it could have been considered cleaned- hair in the shower and on the bed, the bed spread was dirty with marks and the pillows and chairs had white stains on them. There was a razor top in the shower, some white substance on the wall exiting the bathroom, vomit or feces on the bottom of the toilet (that had a loose seat) and dead bugs on the floor.

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