All inclusive

Grand Palladium Kantenah Resort & Spa

Riviera Maya 4.5

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Overview

The Grand Palladium Kantenah Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Its paradisiacal setting is embraced by lush gardens with regional tropical vegetation along an 800m private beach of fine white sands bathed by the turquoise waters of the Caribbean. The Resort, decorated with a Mayan style, offers guests an ideal place to enjoy some well-deserved, relaxed vacations in the company of family or friends. Take a nice stroll around the environmentally friendly green paths that have been carefully paved out and enjoy the impeccably kept gardens. At the Grand Palladium Resorts Complex in the Mayan Riviera, the options for entertainment or relaxation are endless, no matter how old you are…

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

423

Rooms

Deluxe Garden View
  • 1 king bed, or 2 double beds
  • Garden view
Deluxe Garden View
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV

Junior Suite Garden View
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • Garden view
Junior Suite Garden View
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV

Romance Villa Suite Beachfront
  • 1 king bed
  • Garden view
Romance Villa Suite Beachfront
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV

Amenities

  • Child care services available ($)
  • Children’s pool
  • Playground
  • Waterpark

Baby Club

Located in the "El Ranchito" Mini Club, little ones from 1 to 3 years old will be able to play at their ease, both indoors and outdoors, thanks to the staff who are highly trained in caring for children of this age.

Open from: 9:00 a.m. to 8:00 p.m.
Age range: 1 to 3

El Ranchito Mini Club

From the arts and crafts room to the video games and volleyball, the El Ranchito Mini Club has outdoor and indoor facilities so that children aged between 4 and 12 years can also enjoy their holidays in a magical setting. For those who want to learn, they offer an eco tour of the Resort to find out about the culture, flora and fauna of the area.

The Raggs characters invite families here for a very special Palladium entertainment experience, where children come first. Play at Palladium with Raggs is an amazing program where the colorful, canine puppies entertain guests all throughout the resort. Whether they are singing by the pool, dancing in the lobbies, posing for photos at the beach or reading stories at the Mini-Club, fun is guaranteed.

Open from: 9:00 a.m. to 11:00 p.m.
Age range: 4 to 12

Black & White Teens Club

Teenagers tend to have very specific tastes and are also very demanding. This is why the Grand Palladium Resorts Complex in Riviera Maya has an exclusive club just for teenagers aged between 13 and 19 years. Here they will find a video games lounge, pool tables, table football and even an exclusive disco just for them twice a week!

Open from: 11:00 a.m. to 12:00 a.m.
Age range: 13 to 19
The age range below will determine the quantity of children during booking.
  • Children ages: 3 to 12
Type Amenities
El Rinconcito Bar, Pool bar
Kantenah Bar, Lobby bar
Churchill Bar, Lobby bar
Hemingway Bar, Lobby bar
La Jarra Bar, Beach bar
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Tikal Buffet International Breakfast, Dinner Dress code, This venue may be closed or have reduced days of service during low season
La Laguna Buffet International Breakfast, Lunch Dress code, This venue may be closed or have reduced days of service during low season
La Dalia Buffet International Breakfast, Dinner, Lunch Dress code
El Gran Azul Buffet International Breakfast, Lunch Dress code
El Dorado À la carte Grill/steak house Dinner Dress code
La Adelita À la carte Mexican Dinner Dress code
Portofino À la carte Italian Dinner Dress code
La Lola À la carte Mexican Dinner Dress code
Ribs & More À la carte Grill/steak house Dinner Dress code
Sumptuori À la carte Asian Dinner Dress code
La Hacienda Buffet International Breakfast, Dinner, Lunch Dress code, This venue may be closed or have reduced days of service during low season
Bahia E Brasa À la carte Brazilian Dinner Dress code
Poseidon À la carte Seafood Dinner Dress code, Reservations required
Chang Thai À la carte Asian Dinner Dress code
  • Rooms: 423
  • Built in: 2002
  • Renovated in: 2012
  • Fitness centre: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
Carretera Chetumal
Puerto Juarez Km, 256-100
Riviera Maya, Mexico
+52 9845772100
86 km from CUN
  • Beach front
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited domestic drinks

Pools

  • Adults only pools: 2
  • Kids pools: 1
  • Outdoor pools: 7
  • Water slides: Included

Golf

  • Mini golf: on site

Water sports

  • Dive shop: on site ($)
  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Snorkeling: on site

Other sports

  • Aerobics: on site
  • Tennis courts: on site

Other activities

  • Arts and crafts: on site
  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • Volleyball
  • Shuffleboard
  • Billiards
  • Basketball
  • Darts
  • Archery
  • Soccer
  • Air rifle shooting
  • Zumba
  • Ping-pong
  • 24 hour front desk
  • ATM available ($)
  • Business centre available ($)
  • Catholic wedding chapel available ($)
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Medical services available available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Wedding chapel available ($)
  • Wedding facilities available ($)

Location

Address
Carretera Chetumal, Puerto Juarez Km, 256-100, Riviera Maya, Mexico
86 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Our favorite!

wtravellersny (New York City, New York) on Jun 07, 2021

This is the second time we stayed at the Grand Palladium in Riviera Maya. We stayed before in 2010 and loved it. Things changed a bit though and also because of covid. Overall, our experience is very nice! We loved the hotel, the giant pools, we got upgraded to Junior suite at the white sands section because the kantenah section was closed due to lack of travelers. I love this resort also because of a lot of animals roaming around the resort including iguanas, coatis, agoutis and beautiful pelicans on the beach. The resort had lots of restaurants but because of covid only two per day were open for dinner and buffet for breakfast and lunch. We very much loved the service. The food is good in the buffet but a bit worse at the a-la-carte restaurants. The service was overall very good. We felt everyone really cared and tried to go above and beyond to make the stay comfortable and memorable. The beach is very nice even though you cants swim everywhere due to parts of the beach are rocky. Back in 2010 the spa entrance was included in the regular price and I remember how much we loved it. This time it is no longer included and it’s $30 per person extra. On the first date we were promised free entrance and half off massage if we attend the membership presentation. It was a big mistake. The presentation took a lot of time and some hard sell technics. We booked a massage but when we came to the spa we were told that because the price is discounted already, 50% isn’t applicable. Looking back, I would have paid $30 per person entrance fee to the hydro services in spa instead of spending hours on the club presentation and hard sell discussions. No offense, we really like this hotel but membership just doesn’t sound flexible enough for us. Do we want to be back at this hotel? Definitely yes!

TripAdvisor users rated this property 4 out of 5

Paradise During Covid

OHBuckeye (Grove City, Ohio) on Apr 10, 2021

My family of 4, which includes an 18 and 22 year old, stayed at the Grand Palladium from 3/28-4/4. We booked our stay at the Kantenah and we’re very disappointed to find out this resort is not even open. Before traveling down, I expressed my disappointment to guest services and almost cancelled due to some of the awful reviews I was reading. HOWEVER, I’m so glad we did not cancel. We ended up getting our 2 rooms in Colonial. Our rooms were fine. As is to be expected with this area, rooms smell musty at first but improve as the air conditioning is left on. I always pack a cheap $1 air freshener for this reason when traveling to tropical areas around the beach. During our week stay we enjoyed the absolute gorgeous grounds, incredible pools, stunning beach, great food, and friendly hardworking staff. Some of our favorites from the trip... -Mexican restaurant: food was so good and Jesus was fantastic -Hibachi restaurant: food was the best hibachi we’ve ever had and Eduardo was fantastic -Beach down by Kantenah with a secluded bar and towel service -Colonial pool in the afternoon. The bar is great and the entertainment around this area is fun. Pop up drinks and outdoor grilling was a great surprise too. -We never had a bad breakfast or lunch. I’m so surprised by negative comments on here. I’m not sure what people are accustomed to but we’ve traveled all over this food was right up there with the best. -Lobby bars were fantastic. -Sports bar was a super fun discovery. We loved having a casual “bar food” dinner there one night and playing pool. -I can’t say enough about the staff. They all work their tail off from early in the morning until late at night. They are friendly and do their best to accommodate you in any way possible. We had several minor issues (room refrigerator, not enough pillows, air conditioner, safe, etc.) during our week’s stay. All we had to do was pick up the phone and dial 0 and everything was resolved within minutes. I can’t wait to go back to this fantastic resort. We were asked daily about talking to someone to join their Travel Club. We insisted on not wasting our time away from the pool and beach, but now I wish we would have!

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