TripAdvisor Traveler Rating

This is our fourth annual stay at Sonesta and I would never imagine to write a negative review this time around. Customer service got worse not to mention that Roberto and 2 other young gentleman working at the front door on February 20 2026 brought the suitcases to storage after checking out and upon return in an hour, personal belongings were rummaged through with missing valuables . ABSOLUTELY NEVER GOING BACK!!!

I have visited this resort 2 years prior, this was the 3rd. and I can tell you I will never be back. We reserved the adults only floor 9&10 which was advertised as undults only floors. There were a few extra amenities which were not worth the extra money. 1. The 10th floor with a concierge, we never saw a person sitting there to assist. The food was terrible, ants crawling on the cake and pre made sandwiches that we dry and old. We were also supposed to have an Ipad in the room to order room service, this was never present either, talked to others on this floor and they did not have one either, this is false advertising. Lets talk about the room service, there were about 5 choices, one was hummus and pita bread, the bread was hard! The pizza was a 5 outta 10, and all the sandwiches came with chips, no fries. We could not order from the room, so we had to go there and get it and wait for it. I can honestly say the veiw was amazing and a bar, but this bar was dead and lifeless. The elevators were dirty, never saw them being cleaned and also the hallways, I saw some popcorn in the same place all week, it never moved. We each ended up getting sick 2 of the 7 days of either food poisoning or norovirus, not fun, especially when the gift shop closes at 6 and you need to go to the store to get crackers, gadorade and applesauce. The 9th & 10th floor are way over priced (with an added cockroach on the wall) and overrated the rooms is idnetical to the rest or the resport and the alcohol in the rooms was the same as well, for 1000 a night you could not put name brand alcohol in the room, not a $7.99 bottle of Vodka? The food at most places (except Jinx) was a 5 outta 10. I will go back to St Martin, but never this ressort, at over 1000 a night the food should be MUCH better, Sonesto, please work on your food!

I went to celebrate my 40th birthday with my family and friends! The location is perfect, the airport is literally 2 mins away. The food and service was good. Sharon and her team took great care of us in the restaurant and Ms. Jacqueline at the front desk was amazing. I will be back to visit!

We stayed for two weeks with our 6-month-old baby and 2-year-old, and we had a wonderful time. The staff were friendly and welcoming, and everything was clean. The buffet was excellent, with very tasty food and plenty of healthy, varied options every day. The resort is very child-friendly and made traveling with small children easy and enjoyable. We especially loved having both the beach and the pool in the same area — perfect for relaxing family days. We had a fantastic stay and would happily return. Warm regards from your Norwegian friends ????

I was hesitant on staying at the Sonesta but they definitely were better than I imagined. The food was not too bad, the buffet has something for everybody. My only complaint about the room is my bf got bit up by mosquitos the entire time. The location is perfect. Walking distance to Maho beach and if you want to go further cabs are outside! The start of the show me for was Jackie! She was amazing from start to finish of my trip, amazing customer service and she made my birthday super special! Can’t wait to come back