TripAdvisor Traveler Rating

When the limo pulled in front, I was a bit scared, but what you see outside is totally different than inside! Don't get me wrong, it's not scary, it just looked very small from the street. Check in experience was great and fast. One couple travelling with us asked for a room on a higher floor and was accommodated without question. The room was bigger and more modern that most rooms I've had in the Caribbean. The appointments were nice and the shower was wonderful! Bed was comfy. My patio faced the casino, but because I was on a higher floor I could still see the water. Poolside activities were fun, and entertainment staff knew us by name after our first day. Evening karaoke was DEF entertaining! Restaurants were never crowded and we never had to wait. We ate in all specialty restaurants and the food and service were good. Special shout out to Atricia who made our meal experiences top-notch. Steak night a Palm is a treat as you cook your own steak on a lava rock (yes you're reading this right). I'm not a big drinker, but if you like specialty drinks, get a Scooby-Doo! All the hotel staff were very friendly and accommodating - not one bad attitude anywhere. Because I'm not into the club/party scene, I don't know if it was available or not but I was never bored. We went on snorkeling catamaran trip, shopping on the French side and watched the sunset from Driftwood, and I loved every minute. This was my first trip to SXM but I will definitely be back to the Sonesta Maho.

This trip wasn't planned at all. A special came up and we took advantage of it. I had been to this island several times in the past, since 1996. Our first stay at the Sonesta Maho. The on-site restaurants were all very good, except for the Buffet room - Variety & Taste were a little under par, in my opinion. The room was very big and comfortable; pillows and mattresses could be better. Housekeeping was very efficient, and the room was looked after daily. The hotel grounds were kept very nice, and we had no issues there. The beach is not on site, but easily accessible in steps. Entertainment was nightly and was OK for the setup. Getting around was very easy, taxis were readily available, or the public bus was just steps away. The overall impression was very good, the staff were nice & friendly.

Pool was so dirty and water was so cloudy you couldn't see your feet. Human Feces were found in the pool and yet it wasn't drained or cleaned. Service was poor, aside from a few exceptional people (Carlos at the bar, Dorian at the buffet). Most staff seemed annoyed when you spoke to them, very unwelcome environment for guests. Food was average. No lifeguards on duty at pools, including kids pools. During our stay, *trigger warning* a child tragically was found at the bottom of the pool and perished. (Rest in peace). She was underwater for several minutes before being discovered. Had the pool been clean, perhaps she may have been seen earlier and her life may have been saved. The pool was not drained or cleaned after the incident. A very sad event that was not adddressed by staff, nor did it change their approach to safety and pool maintenance. The resort carried on as if nothing happened. We left the resort and moved to the Ocean Point Resort to try and salvage our trip. The loss of that child and the poor experience in the first few nights at this resort left us wanting to leave as soon as possible. This was the worst experience I've ever had at a resort. We would not recommend this property to anyone and will not be returning. Stay somewhere else. Condolences to the family.

Absolutely loved this trip, we stayed on the ocean point side of the resort. We had such a great time, the food at azul is incredible and the views are breathtaking. We did a number of excursions but one we found by chance was Ravo Taxi Services. He took us on a tour of the island and we stopped at the most beautiful places and learned so much! Definitely recommend requesting Ravo Taxi Services for a tour!!!

This vacation was amazing ONLY because of the people I spent time and travelled with and the outside amenities of the Island. Otherwise the Sonesta is not a hotel I would recommend. The pool is small and was shut down for 3 days with no explanation as to why. It was green and disgusting! Not everyone was invited to use the adult only (and VERY small) pool at the other property so we only had the ocean to swim in (very rough waters). There is NO lifeguard on site at the pool or beach. Food & Beverage: The buffet was so repetitive and not always replenished. There wasn’t a ton to choose from. The staff are not friendly and act like they don’t want to be there. Most of the restaurants were closed when I tried to book - I was told it was due to low capacity! Drinks are watered down and taste awful. They also closed the Buffet early a few days while we were there. Entertainment: Awful!! Live music and karaoke was all that they offered and it was over by 10pm. So there was only the casino or the bar. We travelled off of the resort which was better - check out Lotus Night club. Rooms: Standard, nothing special. Our toilet had to be fixed the first night because it wasn’t working. We found a cockroach on one of the beds. We complained and two days later the Manager said he knew nothing about it. Our bath towels were replaced but never the hand or face towels. Our room was not cleaned completely - the bathroom was never cleaned. The beds were made that’s it. They did however fill the water and pop in our fridge each day. The water was shut down for 2 hours the day before we left and they started doing work on the room next door at 8am the day we were leaving!! The Manager told me I was lying when I brought this up. I tried to speak with Management a few times and was told I would need to go to Sunwing with these issues. I would NOT recommend this property!