Sonesta Maho Beach Resort, Casino & Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

1372 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Pleasant stay

559caseyc (Cambridge, Canada) on Feb 21, 2024

The good. The staff were great and friendly. This was the best part of the experience. The hotel was nice as well and the food was great which added to the overall experience. There were a couple of issues with our room which were taken care of properly by Denisha who is a manager. Thank you. Other staff who also made our stay great and were very nice were: Monioska, Lisaury, Rose Marie, Deron, Micel, Johan and Rene. Thank you. The cats on the property were lovely and friendly as well. The bad This hotel unfortunately has the chair game. Getting a good spot after 9 am is not possible so many put towels out before 8 am at the pool or beach. The ugly This Village Tavern. Such a waste as the bartender was nice and the bar is good however we went three times including the night of the Super Bowl and the kitchen was closed. Never got to try any of the food here which was disappointing.

TripAdvisor users rated this property 4 out of 5

Clean, modern, beach resort.

Kathleen W on Feb 17, 2024

Our 2nd stay at Sonesta Maho. Lovely resort, amazing food with lots of variety. Perfect location on Maho strip lots of shops, restaurants, casino, grocery, nearby. Golf course nearby and there’s the best beach on the island if you walk through the golf course to mullet bay 7 min walk. Cupecoy nearby as well and worth seeing. You can take the bus that drives right pass hotel to philpsburg for maybe 1-2 $ usd or airport. For return, just look for buses with a Maho sign. The hotel is a true 4 star. When we went before the hurricane we preferred it. The pool was kind of dirty at times but they do always clean it. You can’t help that people are messy could happen at any hotel. The rooms are very comfortable, a/c works great. The lobby bars are fun. You must plan to go to the lava rock restaurant it was amazing. Lovely views from Italian restaurant. Beach bbq and the lunch spot unreal. Buffet always fresh and will change certain features every night. We stayed 14 days and didn’t get sick of the food until the last day. The beach is beautiful and there is a spot near a cove at sonesta that’s away from the plane landing action of the more public side of Maho beach. Beautiful loungers to relax in all day with a bar up just up the stairs. The locals are friendly, the friendly island surely is an accurate description. We got married here and had a lovely time but would not recommend their services. The event planners were so unorganized and poor communication with planning. We were rushed through every part of our ceremony so fast with zero extra attention. The waitress for our dinner was lovely. We made the best of it and enjoyed our time. We told the hotel we were unhappy and they were unapologetic and cold. Mahadavi gets a 1 star as a wedding planner . Overall love this hotel great for couples! Not super family friendly but if your kids are a bit older would be great. 8/10 overall Clean, modern, beach resort.

TripAdvisor users rated this property 5 out of 5

spectacular vacation

GrandTour569293 on Feb 15, 2024

Our stay was nothing short of spectacular. The hotel’s elegant design, combined with its top-notch amenities, made for a truly relaxing and enjoyable experience. The attentive and courteous staff, Helen Reiph and Rose Marie, ensured that our stay was as comfortable as possible. we all had avery good time and will come back again

TripAdvisor users rated this property 4 out of 5

Had a great time at Maho in St. Maarten

carley862 (Guelph, Canada) on Feb 14, 2024

We arrived at the Sonesta Maho later in the evening about 9 pm and arrived at the hotel about 5 minutes after leaving the airport. Check in was very efficient and one of the fastest I have been through considering the amount of people that arrived at the same time( 2 full buses). We got to our room it was a standard room and was clean and fresh with a balcony that faced the pool area with a view of the ocean and the planes coming in. We freshened up and went to dinner at the grill which was amazing. Steak cooked on hot stone and the service was very good. The buffet was good and had a nice selection no matter when you went. The Italian both nights we went there seemed to be some confusion and our dinners were mixed up and on the cooler side but still edible. They have a young guy in the Italian restaurant that serves buns and checks to see if you need anything, he was so good and very kind. We went to the Asian and it was good a little crowded for my liking as it was popular the night we went. The village pub/snack bar beside the Asian restaurant was in my opinion not up to par, it was dark dismal and the food was not that great compared to the other restaurants on the property. The entertainment was ok but we spent most of our nights at the lobby bar meeting other guests from Canada. We had Eddie as our bartender his service was phenomenal, best bartender on the resort he made us laugh and his service was super fast. The beach is very beautiful and fun watching the planes but the water can be rough most of the day for swimming especially when the planes arrive. It is nice to be able to walk out of the resort and go to shops or hop on a bus to other parts of the island. We did a boat tour to Anguilla visiting some of their beaches and had fun but it does not really give you a an idea of what the island is like, we enjoyed it but would have liked to walk around the town of Anguilla a bit. We loved St. Maarten and will definitely return in the near future.

TripAdvisor users rated this property 1 out of 5

horrible

John R on Feb 08, 2024

absolutely horrendous customer service!!! they also charged my debit card for an unauthorized fee that I never agreed to,be very careful when booking with this resort. They were not helpful at all with the issues we had with the room(no AC) and they had the nerve to charge my card for an extra person when they hadn't even told me about the fee!! would not recommend at all

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