Allergies

WestJet is committed to the safety of all our guests and we respect the concerns of guests with severe allergies. Please understand that our aircraft is open to the public, we cannot guarantee an allergen-free environment.

Regardless of the type of allergen, we will make best efforts to help limit your exposure to allergens by:

  • Grooming after each flight and regularly cleaning and sanitizing the aircraft. See how we clean.
  • Equipping our aircraft with industry-leading air circulation systems containing a HEPA filter, which captures and filters 99.99% of all airborne particles.
  • Without identifying the allergic guest, advising guests sitting in the same bank of seats to refrain from consuming or using products that might cause an allergic reaction.
  • Limiting the number of pets on each flight, except for service animals.

NOTE: Minors cannot travel unaccompanied if they have a severe allergy and are required to travel with epinephrine. if they have a severe allergy and are required to travel with epinephrine.

A buffer zone of one row can be requested at least 2 business days before travel by submitting a WestJet Medical Information Form, completed by a physician.

The one row buffer will minimize the risk that the allergen will be present in the seats directly adjacent to the guest who is disabled by virtue of a severe allergy. Seats across from aisle are not included in the buffer zone.

When sufficient advance notice is provided, at least 48 hours and 2 business days before departure, medical approval and seat availability are required to ensure a buffer zone for an allergic guest. If insufficient notice is provided, reasonable efforts will be made to limit exposure to your allergen.

Allergens like dander or food residue can be carried unknowingly on board and we cannot prevent guests from using or consuming allergens on board. To be prepared for travel with severe allergies, we recommend that you:

  • Follow the guidance of your physician, which may include carrying on at least one dose of epinephrine auto-injector, antihistamine and/or inhaler.
  • Bring protective and cleaning supplies with you to limit any risk of allergic reaction and to clean the seat and tray table.
  • Wash your hands or use hand sanitizer before and after you eat.
  • Request to pre-board in order to clean your seating area.
  • Bring food and beverages you know are safe to consume.

Guests with animal allergies can call WestJet and ask how many animals are currently booked on their flight. However, due to last minute flight purchases, refunds, or exchanges the number of animals on any flight can change. Please call WestJet at 1-888-937-8538 prior to flight or ask at time of check in.

We are unable to provide compensation or make special provisions for guests with allergies. If you are aware that your allergen is present on your flight (confirmed visually upon boarding the aircraft) and you:

  1. Are not comfortable travelling on your reserved flight, WestJet will book you on the next available WestJet flight to your original destination at no additional cost; or
  2. Elect to not travel at all, in which case WestJet will provide a full refund for the cost of your flight (base fare plus all taxes and surcharges applicable to the fare). WestJet will not issue a refund for the flight after it has departed.*

*Please note: Any guest who booked their travel through a tour operator (including WestJet Vacations) should contact the tour operator regarding any changes. Any change to the WestJet flight can impact other components booked in a package, such as hotels, transfers or tickets to events. Not all components of a vacation package can be changed or cancelled without penalty.

WestJet does not accept any responsibility for any allergy-related complications, missed connections to other flights or cruise ships, or any impact to vacation packages.

In the unfortunate event of an allergic reaction, WestJet has the following safety protocols in place:

  • We carry epinephrine and antihistamine in our emergency medical kit (not meant to replace guest’s own supply)
  • 24/7 access to medical advice (from medical physician’s) via satellite phone

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