Grand Palladium Colonial Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 7406 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    We love this holel

    Reviewed by paulrD3866FU() on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hotel is huge, and has lot of amenities. The most important part is beach, which is great, with lot of natural shade. Bars have good liqueur, Food is always fresh. We have been in many other hotels, however this one is the one we keep coming back

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Must stay

    Reviewed by CrystalSiren() on Apr 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is my second time visiting (I stayed when I was 18....which was 18 years ago). I remembered how lovely it was and how wonderful my experience was and knew I had to come back. My boyfriend and I had a wonderful time and we would love to bring our kids next year.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Nonsatisfactory Stay

    Reviewed by nawlls10() on Apr 07, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This was a bachelorette trip...................... I absolutely hated the hotel room and it kind of put a damper on things because I am not accustomed to living in such meager conditions. Especially when going on vacation. Even the plugs on the walls, the lights and the a/c were out of date. Our floor was dirty and when I called the front desk to have someone mop the cleaning man asked me if I had water ??. I just did not like that there seemed to be no care taken in providing the guest with a very nice, safe and comfortable stay in regards to the rooms.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-3

    Rooms

    Rooms-2

    Service

    Service-3

    Value

    Value-2

    No teen club, fewer restaurants (2 open per night) Lovely beach

    Reviewed by Rebeccalwoods(Louisville, Kentucky) on Apr 05, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Low traveler volume caused changes that could have been represented more accurately on website. Like I mentioned above, we were disappointed in fewer options. The facility was clean & well staffed. Food was good. Nice beach & pools (2).

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-2

    Value

    Value-4

    Grand Palladium Resort and Spa

    Reviewed by Alex R(Edmond, Oklahoma) on Apr 03, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This resort is great and if there was a great deal like there was this time I would go back (We got 65 percent off normal price due to low volume during covid) I will explain why I gave it 4/5. First off the food in the restaurants at night was good, (Japanese place and Brazilian were the best). The buffets were good - similar to cruise ship type buffets. The customer service help desk only had 1 lady working to help book our entire stay in order to make food reservations/mandatory covid tests appts etc. She did the best she could, her name was Jennifer and was great, she just couldn't do everything, give her some help when busy guys! Strict mask only in food places until seated was a definite plus. I know some places are still strict wearing masks even when outside and socially distanced and we went to mexico to get away from that! Beautiful pools. one warning DO NOT get sucked into the "Non time share presentation" It IS basically a time share, they promise you t shirts and a spa day (spa day only gets you into the spa, all the massages and everything are all Extra and very expensive) save yourself a morning and say NO. they told us it was an hour, was over 2.5 hours long and was like a car dealership trying to sell us vacations there for the next 30 years.