Haven Riviera Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 834 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    HEAVEN at Haven

    Reviewed by ady1987(Warwick, United Kingdom) on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I don’t ever want to leave! Four days into a seven night stay & I have to tell you just how amazing this place is! We will certainly be back! Serenity club If you are debating this option, stop right now and book it! Private breakfast/lunch area overlooking the pool, access to the serenity lounge with fresh snacks/drinks, free 30min spa session, free bottle of top shelf spirit & ability to make evening dinner reservations at the a la carte restaurants all make this a must! Food Simply the best I have tasted at any resort. From room service breakfast on the balcony, day time snacks at vistas pool bar and your choice of a la carte restaurants in the evening we never had one bad meal. Special mention to the Asian fusion a la carte restaurant where we had a particularly good meal & to vistas who delivered an exceptional breakfast morning after morning (get the waffles) Rooms Top class! We opted for the ocean front suite with amazing views across the ocean (see photos). Large bathroom with rain shower & Bluetooth speaker, king bed with the comfiest pillows, flat screen tv with Netflix & jacuzzi bath on the balcony made for a great experience. I really cannot fault them Service/people I now understand who so many reviews give the employees at haven as the biggest asset. You are treated like royalty! From the moment you step on site you are cared for & made to feel real special. Special mention to EDUARDO at Vistas, this guy brightened up our morning every day, delivering exceptional service with a smile In summary I can not recommend this hotel enough. I was reluctant to make he long haul trip from the UK but it is the best decision I have ever made! Haven, we will be back, See you again!

    GTBC Couples

    Reviewed by GBryant3003() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Vacation included eleven couples, our international trip. EXCEPTIONAL service, requests IMMEDIATELY responded! Beautiful resort, food delicious, pools, spas & rooms great; this is a MUST visit resort!

    Great Resort

    Reviewed by Max P(Flower Mound, Texas) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from a four-night stay at Haven Riviera and had a great experience from start to finish. Check-in was very smooth, room accommodations are very comfortable. Architecture is modern (one year-old property), the grounds are spotless and the entire staff is friendly and helpful. We spent most of the daytime at the pool and were taken care of by Justino. I highly recommend sitting in his area if you're able, as he's top notch. Always available and accommodating, but never intrusive. Bartenders Augustio and Pedro in Limes bar are great as well. We liked the Mexican steakhouse -- paid extra for a huge lobster tail (about $40), but especially liked the Asian fusion restaurant. Ate there two times during our stay. Hibachi, sashimi, and appetizers are excellent. Waitstaff there is also exceptional. The Vegas caberet show at Moons was also impressive. Definitely worth seeing. My wife had a spa treatment (hot stone massage and hydrotherapy). Rates it as one the best she's ever experienced and cost is very reasonable. Probably half of what you'll pay in Vegas. One pointer - if you pay for a swim up suite, make sure your patio gets sunshine. Ours never did and the water was a little too cold to enjoy. In general, this is a very relaxing, upscale property. We highly recommend it and will most likely return at some point.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Haven is a must visit

    Reviewed by BrianB0121() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Haven is a world class adult only resort. It was well maintained, food was excellent( the best was the giant outdoor buffet party our first night there). The service was top notch all the way around. JC Delacruz took great care of our group at the pool every day, he was always pleasant and went out of his way to make sure we had everything we needed. We upgraded to a room with a swim out, views were incredible! Overall great trip and would definitely go back.

    Scenery and service unmatched!

    Reviewed by mesmereyes1(Walkerton, Indiana) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We travel to the Yucatán three to four times a year. This was our second stay at Haven and it will not be our last! From the moment you arrive until the moment you leave, you are genuinely cared for and looked after. Heri was our butler through the Serenity Club and he was amazing. Always greeted us with a smile, made reservations before we even asked, and treated us like old friends. It was always so nice to visit with him each day and he was helpful to make sure our stay was as comfortable as possible. In fact, he went above and beyond! Quick story...the day before we left the resort offered floating yoga, but I wasn’t able to get a floating mat in time. Heri arranged for the staff to come back the next morning so I would have a chance to take the class! I was thrilled! Amazing service. The beach is a bit small, but we didn’t mind as we spend most of our time at the circular Haven pool. This was my FAVORITE spot. Eduardo made sure we had a place reserved every morning and he even brought me a baby flamingo to go with the float I had brought from home! Eduardo always had a smile and was so happy to make the guest happy. So wonderful! While spending our days at the pool, JC was always so quick to make sure we were taken care of. Again, it was so nice to visit and get to know the staff at the resort. I can’t wait to see JC on our next trip! Eli was incredibly attentive and helpful as well. Any staff we encountered was great! The food was very good and incredibly fresh. We have been to the resort twice and I’ve never had an issue with food related illness. That being said, I’ve traveled to the area close to 40 times in my life. I never ever eat the leafy greens or salads. It’s the hardest to get clean, so i simply avoid it and haven’t had an issue. I eat cooked or peeled veggies while visiting. If you are thinking about the Haven, I say go for it! Book the Serenity Club room and relax and enjoy