Buenaventura Grand Hotel and Great Moments

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 4033 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    pulido´s family

    Reviewed by pulidonestor() on Apr 21, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    the room service food quality very poor, the meet of the hamburguers were overcooked , clubsanwich not very good , other than that, over all very good . the sky bar time , could be extended more hoirs

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Our home away from home.

    Reviewed by 871toddt() on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Starting with the general manager Cesar and Down. The best staff you will ever see at a resort. Eduardo, Rudy, Claudia, Izzy, Hermann, just to name a few. They treat you like family. We love the food, views, and location.

    People we were very pleased with

    Reviewed by 627karstenn(Elmendorf, Texas) on Apr 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Francia in customer service was over the top, very attempting, helpful and polite. Mr Casas at the "Blue Experience" a dining area they have in the evening was also super kind. German and Diana the waiting ppl at dinner in the regular dinning area were so friendly and last but not least Ariana a lady we had to take care of our room was fantastic, she took care of everything with so much care! In general everybody is kind, helpful and very accommodating however; I mention this ppl that really went out of their way.

    Absolutely horrible experience

    Reviewed by Global613416() on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    They denied to give us the type of room we booked while we checked in and forced to stay at a lower room. My car's looking glass of the driver's side and the front door were damaged in their parking lot, they had our car's key. They denied to take responsibility of this event. They wasted our valuable time by not saying they are going to take 4 hrs of our time giving sales presentation.

    Horrible. Look elsewhere!

    Reviewed by bethanyne() on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Over an hour late checkin. 1st room - bathroom had mold, broken safe and broken patio door that wouldn’t shut or lock so they moved us to another room. No doctor on site for covid test at our appt time so had to go to another hotel 2 hours later. Total waste of time and money. Only a sheet for a bed covering. Safe didn’t work in the new room so security had to come fix it. Food was horrible. Super rocky beach, you can’t even go into the water. Don’t get ripped into the sales people after checkin that day that you have to talk to them. You don’t. Do not stay here. It sucks. Photos of rooms on website are nothing like they are in person.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-2

    Rooms

    Rooms-1

    Service

    Service-2

    Value

    Value-1