Buenaventura Grand Hotel and Great Moments

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 3839 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Another great trip "home'.

    Reviewed by CDNEVILWOMAN(Wasaga Beach, Canada) on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have stayed at this resort several times and it just keeps getting better. Many improvements. I will definately be back. I travel with a scooter and have mobility issues - staff was very helpful and accomodating if needed.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    15 Times Back

    Reviewed by NortherManitoba(Winnipeg, Canada) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been back to this resort 15 times and God willing, will be back next February for #16..over the years there have been many changes, some for the better, most definitely but the privilege club only within last 3-4 years, which is good for the hotel but not the repeat customers who don't belong to this club. The service is most definitely beyond awesome..Eduardo, Gustavo, Isidro, Fausto, Pedro always smiling, Faustino, and Omar..dining staff Herman, Angel, Francisco, and Daliya the best. This year we noticed the changes, our room was newly renovated and we did not have any complaints..was always cleaned perfectly by Elena, who was always greeting us with a smile. Our fridge was always well stocked daily. The entertainment in the lobby is appreciated and well received. Front desk personnel were always willing to assist. Very small detail, the ladies washroom near the pool bar needs more timely attention. Food and location are awesome. thru the years a number of staff have left and are sorely missed..this year more than one staff shared how the new Manager, Ceasar, is well respected and also a pleasure to work with. We agree. I have read on the other reviews the naysayers complain about the smokers, my opinion is find another resort if that's a complaint..smokers are outside not inside.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Amazing

    Reviewed by nataliebrittner(Regina, Canada) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Best location. Beach is rocky. But we dont mind. Staff is awesome. Food is fantastic. Definitely coming back. Upgraded our room. Rooms were very clean. Servers are awesome. We love the location and how close to the malecon

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    WE WILL BE BACK

    Reviewed by 365tracyr() on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff went out of their way to make our stay a good experience! From check-in to check-out, service could not have been better. A special thanks to Eduardo and Oscar! The grounds were well kept, pools were very clean, and food was great. We especially enjoyed watching the sunset from the sky bar. The location is excellent - a short walk to the Malecon and Romantic Zone with lots of shopping, restaurants, and beautiful beaches.

    10th time

    Reviewed by 787cindyj(Olympia, Washington) on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We love it here. Close to everything...Amazing staff!!! If you see people complaining on here; ignore. If there is something not to your liking talk to them. If they can, they will do your best to accommodate you. See you next year!!