Sheraton Buganvilias Resort & Convention Center

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    6. Sheraton Buganvilias Resort & Convention Center review

    What to expect (based on 4438 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Awesome Time

    Reviewed by LuisZubiate(Fontana, California) on Jun 06, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We booked on RCI and were very pleased with the rooms we were given. The activities throughout the week were a lot of fun. Milton did a great job of keeping the pool area lively and a lot of fun. The pools are great. The people are friendly and very attentive. It is close to everything so is great for people who love to walk and truly enjoy the local life. The only bad thing is the Beach sand is rocky and not swim friendly, but that's the same for any of the hotels near or around the Malecon (or downtown).

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Perfect Spot between town and marina

    Reviewed by Debbie S(Des Plaines, Illinois) on Jun 04, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We absolutely LOVE this place. The staff is incredible and the beach and amenities are perfect! It’s a 10 minute walk from the Malecon and a 60 peso cab ride! So many things to do at the hotel also! We already are going back next year!

    Great Experience

    Reviewed by jim k(Bellevue, Washington) on Jun 03, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    While this is not a 5 star property it is an incredible place to stay, I first was incredibly taken care of by a young lady whose name was Vannessi....she set me up with a room on the top floor with an unbelievable view of the entire bay...It was a wow. While I had stayed at the Sheraton before I had never done all inclusive, i decided to be lazy an do it this time...the five star restaurant on the property is incredible...the service the view, the food and the quality it exudes is first class...they do however require men to wear long pants so be forwarned....I didn't bring any, the other restaurants were closed...but they made an exception...when i come back I will definitely pack a pair of dress slacks. But on to the biggest surprise...The Restaurant Al Fresco Trattoria...the first night it was late, I didn't have a reservation and had to argue a bit to get in...I think I ate there four times in 8 days after that...The view from the patio is to die for and the house Capitan Mario Balzar seated me out on the patio right in front of the view...other guests were told it was for a special guest....and I can tell you I absolutely felt special...they remembered what I drank and it arrived almost as soon as I was seated...everything I ate was magnificent...i sort of got addicted to the chocolate dessert. On the second evening Mario was making Spanish Coffee for another table...saw that i was watching and delivered me one as well...the next night he did the honors at my table...Mario and his staff deliver exceptional service...don't be fooled by a restaurant in the open air under a covered patio...this place is first class. Cudos to his staff Aydee,Manuel,Donovan,Juan, Rufino, Jorge and Julio....They all treated me like a king....and I was a solo diner...so the special treatment was well received, All the guys at the pool bar were great as well...It's hard to distinguish one of them as they are all right on top of their job...sitting in the restaurant I was able to capture the staffs name...I'm sorry I didn't do the same at the pool bar. Thank you very a great vacation!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Warning do not book this hotel through Priceline(All Incusive) and call hotel to confirm your reservation!!

    Reviewed by NCVAmom() on Jun 03, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I am a long time customer of Priceline. I booked an express deal for Sheraton Buganvilias in Puerto Vallarta (All Inclusive). I saw a two month old review about the resort saying Priceline sent over the reservation as room only not all inclusive. So I called Priceline to confirm. After booking this reservation 5 times(all inclusive) and hours on the phone Priceline still has not fixed it. Because Priceline works with Booking.com one of the reservations was handled by Booking.com and they made the change to “All inclusive” with no problem. Priceline told me that the name of the hotel is Sheraton Buganvilias(All Inclusive Resort) but the hotel does not offer all inclusive, so they can not help me. Obviously there is a problem with there computer system and they refuse to fix it. I talk to the reservation person at the hotel and he recommended me to never use them. He said they make mistakes all the time and blame it on the hotel. I would for someone to pay $350 per night for a $110 room and get to the hotel and they can not get all inclusive.

    Spa Time !!!

    Reviewed by JuanAntonioPalumbo(Jacksonville, Florida) on Jun 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I see a lot of spa's world wide, the Maiave Spa at Sheraton Buganvilias Resort, Puerto Vallarta, Mexico would rank right up there with some of the BEST! The place is spotless and well appointed with everything, and offers everything, dry heat sauna, steam room with aromatherapy, private rain showers with plenty of towels, cold dip pool, separate foot spa to handle the ankles to the toes, huge whirlpool with power massaging water streams for the rest of your body and a beautiful indoor gently heated swimming pool with relaxing loungers poolside. One big difference is the staff, they offer a unique brand of hospitality with their desire to pamper and please, from the moment they greet you, you realize that you're about to get the royal treatment, so sit back, relax and enjoy, with very reasonable pricing this is a top pick if you're into a great spa experience...

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