Grand Palladium Colonial Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    6. Grand Palladium Colonial Resort & Spa review

    What to expect (based on 7354 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great

    Reviewed by tpip16(London, United Kingdom) on Sep 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very large complex sister hotels to use AI stay couple Room clean large 24hr room service air conditioning. Food amazing choice of restaurants buffet breakfast big queue slow at getting you to a table food choice amazing quality great self service. Lunch so many places to eat so much choice plenty of seats everywhere we liked pool restaurants buffet & music singers. Evening so many bars & restaurants choice is huge great standard all cuisine also buffet, service great staff friendly Sports bar 24hr great air conditioning so cold lovely food great bar great many screens atmosphere great friendly, popcorn, snacks. Pools loads choice plenty loungers chairs umbrellas towels we liked adult only pool & bar lovely peaceful friendly clean. Plenty of buses to take you everywhere very friendly. Beach beautiful bars restaurant shade loungers plenty Seaweed cancun has a problem with it very smelly lots of it spoilt beach they try & keep it cleaned up all the time they charge a small tax now to help fund the upkeep of it at the hotels. Weddings great gardens Chapel beautiful didn't see any wedding. Beautiful walks. Plenty of wild life around Lots of lizard iguana loads Definitely recommend & would go again. Reception friendly staff great bars service great plenty of entertainment small market in the evening a theatre Everyone can enjoy this place adults kids couples families elderly. Very beautiful. Weather amazing. Only faults seaweed which they can't help environment. If you want to keep busy this hotel is great. if you want rest peace tranquility great too. Plenty of toilets everywhere. Cocktails amazing.

    IT WAS AMAZING!

    Reviewed by GERALDINE R() on Aug 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The place is perfect, the pool is wonderful it has many animals and they are not aggressive. The hotel is very clean night shows are amazing.My favorite drink was Frozen.The rooms are very organized and clean there is a very pleasant climate and foam parties are a lot of fun. What i liked the most was the show in the night , the hotel people was so kind . The activities you must try can be go to the pool, I would go back because it was an amazing experience.

    Elite Vacation

    Reviewed by sambaishome() on Aug 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My whole family cannot say enough good things about this resort. We had an absolute dream of a vacation in December 2019 and cannot wait to go back. Everything is clean, comfortable, and all staff members were accomodating and kind. The property is huge and fun to explore. The nighttime shows are unlike any that we have seen in previous resorts, and for Christmas, in the daytime, they even had Santa skydive onto the beach. Highly recommend this resort to anyone looking for a great time in Mexico.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Total Lack of Customer Service

    Reviewed by Spence V(Kenosha, Wisconsin) on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I cannot stress enough how poor the service is here. We were supposed to visit in April (April 24-27) for a wedding, as we all know everything unraveled and we had to cancel our trip. We purchased trip insurance knowing this was a possibility. As soon as we knew the wedding was off we reached out to cancel our reservation (this was even before travel from the States to Mexico was restricted, we canceled on 3/27) upon canceling with them we were told it would take up to 90 business days to get a refund. While we thought that was excessive it is what it is. Fast forward to 90 business days later (today 8/4) and we have gotten $759.16 (on 6/29) of our initial reservation back which still leaves a balance of $1567.50. (This is deducting the amount that was spent on trip insurance as we know we would not be getting that amount back.) We have spent HOURS on the phone trying to get through to the Palladium group (and have the screen shots from these phone calls that go nowhere as well you just end up on hold indefinitely. Multiple emails have been left unanswered by Palladium as well. I would rate this less than 1 star if I could based on their complete lack of customer service. If there is ANY chance that you need to modify your trip do not travel to this location. I plan to continue to provide a daily update on this until this situation is concluded. We understand that these are weird times however something we started in March has not been concluded by August, that is not acceptable as a business. If Palladium actually reads any of their reviews please reach out to me we would be happy to discuss this as we have been trying to reach you!

    Individual ratings:

    Service

    Service-1

    Value

    Value-1

    Birthday get away

    Reviewed by robertwE4343KO() on Jul 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Sports Bar at grand palladium is legit. The bartenders make it so much fun with the drinks, the charisma and overall hospitality. But shout out to my friends at The Sports Bar, Artomio, Diego, Humberto, Francisco! See you guys again soon!