Ocean Maya Royale

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 9492 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Absolutely AMAZING

    Reviewed by Mhschmidt1983() on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hands down the best Mexico trip I have ever experienced. And that’s saying a lot considering my friends and I went in the throes of a pandemic and a week after a hurricane had hit the resort. Although the room was very nice, the food was good and the resort itself was beautiful, the reason for our amazing experience is 100 percent due to the staff. From the moment we arrived we were treated so well. Mario was beyond welcoming. He also was kind and helpful the duration of the trip if we needed anything or had any questions. The staff at the restaurants were also very pleasant. Margarita with excursions and activities was an absolute delight. I wish I could have brought her home with me. Lol. The highlight though, without a doubt, was the Entertainment Staff. Arturo aka “Sexy Papi” and Rodrigo. I cannot express enough how unbelievably awesome they were. I’ve been to resorts before where they play games and things but never like this. They are not only fun and include everyone and get the whole place pumped up but they are genuinely good guys who truly care and go above and beyond to create an exciting and unforgettable environment. They new my entire party’s by name by the first day and made us feel like we were at home. I will be absolutely returning to the resort and all credit goes to them. I will also be telling everyone I know how amazing my trip was thanks to these two guys.

    Entertainment Team made our trip!

    Reviewed by 437sharonl(Tallmadge, Ohio) on Nov 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed for a week. Well worth the price. Would have liked more food choices but understand because of covid. The entertainment team (Olga, Sexy Papi and Rodrigo) were phenomenal. Always smiling, even during the rain. Very friendly and welcoming! They were the highlight of the trip!!!

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-5

    Honeymoon

    Reviewed by Wilsongreen(Lawrence, Kansas) on Nov 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is a wonderful resort with all the options you could want! Just know when you get there not to buy into the people selling the other reports unless you want to go through a time share presentation. Please go see Margarita in the excursions area by the pool. she has the best prices and is very helpful! The beach is BEAUTIFUL and the pools are great!

    Amazing Birthday trip for my brother!

    Reviewed by chrisbreazzzy(Valley Stream, New York) on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at ocean maya royale for 6 days 5 nights. What really made our trip amazing was the entertainment staff. Primarily Olga, Sexy Papi and Rodrigo! I will come back just because of them! Worth it

    Reception is a timeshare pitch

    Reviewed by tuckermachine(Denver, Colorado) on Nov 21, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    When arriving at this all inclusive resort the welcome reception is a timeshare pitch. Don't expect to hear about restaurants, activities, entertainment etc. We thought we made it clear WE WERE NOT INTERESTED. The next morning an urgent note under the door - COME IMMEDIATELY TO RECEPTIION - IMPORTANT INFORMATION. What was it? More pitching timeshare. I couldn't believe it!! The resort was far from the best and close to the worst.