Majestic Elegance Costa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 576 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Leisure

    Reviewed by 3684rociol(Tomah, Wisconsin) on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful staff, clean rooms! Plenty of delicious food. We had the swim up rooms that had a great view. Mini bar was stocked. Gustavo, Diane, Cindy and Brandon were the highlight of the staff that tended to us!

    So Much Fun and the Staff was Great!

    Reviewed by jordaneT3537EQ() on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and my girlfriend took a short trip to Majestic Elegance and had a great time relaxing as well as participating in all of the organized activities. Danny, Brandon, and Carlos were all great at running the activities and getting everyone involved. Also, Pablo in the buffet was amazing with great service every time. The staff is really great at being attentive and working hard even in these straining conditions with covid.

    25th Anniversary Vaca Vs. Covid & Delta

    Reviewed by davidlb198(avon) on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a fantastic 8 nights at Majestic that were delayed 4 months by a pandemic and almost wiped out by a Hurricane! The employees are doing a great job, given the hand they've been dealt. Carlos the Butler, Carlos the bartender and Brandon on the entertainment team were outstanding! All the amenities are not currently available, but the low occupancy (guessing 25%) has it's' own perks - no lines for food, drinks, good spots around pools and beach without playing the "towel game". We were in the adult only section. The few number of kids on the resort were quiet, well behaved and not present in the adult-only parts of the resort. Cheers!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    14 Days with the wife and our two teenage children

    Reviewed by chasity2682(Smiths Falls) on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort itself looks beautiful from a distance but as you get closer you can see it needs a little bit of touch up work which is actually taken place at the moment. There are 6 buildings but some are closed at the moment. I find it unfair to judge the hotel at the moment because covid has so much closed down and or restricted. This is what I can say, we were there for hurricane Delta and had to evacuate due to safety concerns, the hotel bussed all of us to another 5 star resort two hours south where we were provided with access to food and drinks "including alcohol :) " lol and our own private room. I heard of other resorts shipping their guests to schools or convention centers which would have been a nightmare especially during this pandemic so I would like to extend a big kudos to them for handling this very well... but they also did not stop there, they offered to extend our vacation another two days free of charge which was amazing considering this event was out of there hands so thank you once again. Unfortunately we could not use this option at the time due to flight restrictions but they gave us 1 year to take advantage of the offer which was nice again. Food: We found the food hit and miss, some things were amazing and you couldn't get enough and others you just didn't want to even look at again lol. Our favorite was the Mexican and the French hands down. We had an amazing server named Robert a couple nights in a row and once we realized who he was we started requesting him for every meal, he was very attentive and professional and he never stopped moving. Alcohol: Lots of top shelf liquors available and the drinks were very consistant across the resort which is nice when you want to order the same thing. Grounds: the resort is very pretty but very young, as the landscape grows and things fill in it will be a stunning site. Room: When we arrived they upgraded our room free of charge to a one bedroom suite, Once again, amazing service on behalf of the hotel staff as the room was amazing and huge, we had a large sliding door that separate our room from the living room area where our kids had two beds as well and their own TV. Beach: stunning, no rocks. The hotel should put in a walking path to the beach as there is a long stretch of sand between the hotel and beach front, we wanted photo's by the ocean after we got dressed up but didn't want to walk through the sand that far and fill our shoes. Pools: I wish they were bigger, I like large pool areas that we can find private or quite spots to just float but couldn't do this on the family side. The service from Aure and Severo at the pool bar was amazing, They work extremely fast and still make a point to joke with guest and never complained when our children asked them to make random drinks 50 times a day :). They definitely made our experience at the pool a good one. Finally Guest services: Catalina was phenomenal from start to finish, she accompanied us to the other resort and ensured we were all safe and taken care of, upon return to our resort she greeted us almost everyday with a huge smile and a true concern of how we were enjoying our trip. She always had answers to any questions and concerns we expressed and she was always looking for ways to make our stay better. A big thanks to her as our experience would not have been the same without her. Overall I will say the customer service seems to go above and beyond at the resort but I think that being a new resort and given the current pandemic they have a few things that need to be worked out. I feel when operations are up and running full tilt this will be a perfect spot for vacation. FYI, we always felt safe at the resort, no concerns of covid or physical safety as well. Thanks Majestic! Until next time... Regards, Chase, Kimberly

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    September Vacation

    Reviewed by SandiViMo() on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This all inclusive resort is stunning from every corner you look at it. From the food, amenities and just customer service I was in awe in how my vacation came together. One of the things I definitely recommend during your stay is to do yoga with the lovely Petra. I promise you one yoga session will have you feeling like a complete new person. She's accommodating to each and every single individual she has the opportunity to work with and makes sure no one falls behind :) Look no further for your next retreat, book here and prepare for an AMAZING vacation!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-4

    Service

    Service-5