TripAdvisor Traveler Rating

This Secrets is old, rundown, and the food is terrible. The "premium" alcohol package is Stoli vodka - in no way premium. We booked a ~$700+ per night swim up suite and we literally left our reservation early knowing we may not get a refund. It was truly that bad. This was our second trip to the hotel and everything has only gotten worse. When we went in November 2023, we were told they were remodeling. We had a decent trip then - we were horrified by the first room they took us to and ended up upgrading to a nice swim up suite that had clearly been recently renovated. The food was decent in November 2023. When we came back this April 2024, we were expecting a full renovation of the hotel and a better experience - but it was much, much worse. Nothing had been renovated except the Preferred Club, but the food and beverage options were terrible. The food was often so bad it was inedible and we left our lamb and fish entrees after trying a bite and had to return to our room to order sandwiches and fries from room service. The room was awful. The fixtures in the bathroom were so old they had rust and mold on them that got on your hands when you used the sink or flushed the toilet. TRUST ME - book the intercontinental hotel or an airbnb. Do not stay here. If you have kids, the Dreams next door is much nicer and new. We are two married folks without kids so the Dreams wasn't an option we were interested in, but it is nice and the food is much better there.

This was our first time staying at the Secrets Aura Resort in Cozumel. It is adults only which made our time at the pool and restaurants very enjoyable. We were greeted like long lost friends and the staff were the warmest, friendliest people that we have ever encountered while traveling. They were genuine and actually went out of their way to make sure our every need was met. Will absolutely return here again in the future.

Awesomeness very good food very very extremely very good and very good food and very good service thank you very much for the opportunity to share your experience with us and I hope you have a wonderful day and a wonderful day love you very much and I will see you soon I love you very much and I hope you are well and I will talk to wew soon

Beautiful, well maintained resort! Great specialty restaurants! Claudia and Sergio at the Market Cafe were top notch!

If you know what to expect, the price can make this resort worth it. We come for the beach and diving. Both of those were excellent. We like the laid back vibe of the resort. The food is adequate at best. The service is friendly but it is limited in availability. The room was awful for a preferred ocean view room. no hot water. It took days and many visits to get a resolutions which meant packing up our stuff and moving.