Overview
The Grand Palladium Kantenah Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Its paradisiacal setting is embraced by lush gardens with regional tropical vegetation along an 800m private beach of fine white sands bathed by the turquoise waters of the Caribbean. The Resort, decorated with a Mayan style, offers guests an ideal place to enjoy some well-deserved, relaxed vacations in the company of family or friends. Take a nice stroll around the environmentally friendly green paths that have been carefully paved out and enjoy the impeccably kept gardens. At the Grand Palladium Resorts Complex in the Mayan Riviera, the options for entertainment or relaxation are endless, no matter how old you are…
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
423
Inclusions
- Daily activities
- Round-trip airport transfers
- Guests staying at the Grand Palladium Kantenah Resort and Spa enjoy free access to all the bars and restaurants in the complex, except those located at The Royal Suites Yucatan by Palladium.
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary room service from 11 am - 10:30 pm
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Bathrobe and slippers
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary room service from 11 am - 10:30 pm
- 1 king bed, or 2 double beds, and 1 sofa bed
- Garden view or Pool view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds, and 1 sofa bed
- Garden view or Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathrobe & Slippers
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary room service from 11 am - 10:30 pm
Amenities
Pool chairs
Aerial view of beach
Bamboo restaurant
Ribs & More
Fitness centre
Gran Azul buffet
El Ranchito park
Punta Emilia
Spa pools
Mare Nostrum
Colonial bar
Aquatic park
Mini club
Lobby bar
Laguna buffet
Meeting room
Bamboo
Pool
La Adelita
Spa pools outdoor
Kabah buffet
El Ranchito
Baby club
Tikal buffet
El Dorado
Aquatic park
Lobby
La Laguna
Portofino
Beach wedding
Sumptuori
Spa
Hacienda buffet
Hemingway bar
Pool
Location
Reviews
Hellhole Palladium Disgraces the Hospitality Industry
mkosater1 (Athens, Georgia) on May 02, 2024
Please PLEASE stay far away from this hellhole. The facilities, while very well constructed and seemingly luxurious, are purely a mask to cover the absolutely disgusting qualities underneath. The food and beverage program at the entire resort is appalling. We ate at the beachside buffet and bar, El Dorado steakhouse, Portofino, Bravo, Hacienda and El Gran Azul, and BRAVO, and they were each horrible in their own way. We also had drinks at several poolside bars and ordered in-room dining. The breakfast buffets, compared to the a la carter restaurants, are not as bad, but definitely not up to par for anyone who enjoys eating. I was genuinely shocked by El Dorado, Portofino and BRAVO; I'm talking severely overcooked steak and seafood, reheated sauces, and just overall extremely processed and CHEAP ingredients. Think middle school cafeteria quality food. Menus were covered in pen/ crayon/ pencil markings, were sometimes ripped or had a greasy residue on them. Dining areas were often dirty, with food on floors, unkempt salad/ appetizer buffets and lit up like a classroom. The service from certain departments was exemplary, while some were pitifully bad. the bellboys/ taxi drivers were all wonderful, as well as the women who checked us in to our rooms. The spa and their customer service was also nice. The F&B service was hit or miss - we met an extremely nice man, Lio, at El Gran Azul, and he was very accommodating and empathized with our experience. I also find the hosts and hostesses to be very on the mark. Overall, we ate so little that we would be genuinely hungry each day and gorged ourselves during our few ventures off the resort; I lost weight on this trip. The worst part of the entire trip came on Day 2 of our stay. We visited the pool at the Colonial side and tried out the inflatable obstacle course. My friend slipped and fell on her arm, which she later found out had been dislocated in the accident. She had to be transferred to the hospital outside the resort and was told by service management that they would accommodate her transfer back to the resort, and that they would be waiting for her to help her for the duration of our stay. This did not happen; instead, upon her return to the resort, after trying to cancel our reservation for that evening, I was met with push back, even after describing the day's events and pleading for some kind of grace. We could not push back our reservation and had to walk in without one. I was pretty put off by the lack of understanding from their team. For the rest of our few days there, my friend did not hear a peep from management about her injury. Not a phone call to check in, not a visit from the manager, not an email from anyone.... crickets. The fact that they had promised to check in on her and 'take care' of her following her injury and then became all of a sudden very hard to get in touch with was extremely off-putting. One of your guests has been painfully injured while on the premises, and you don't care enough to make a simple phone call to check in? I work in hospitality; I'd be ashamed if one of my hotels failed to reach out to an injured guest. In fact, my friend - who was now forced to use a sling for the rest of our trip and miss one of our excursions - was given the run-around by the guest service team! She'd call one person, then get redirected to another, and then another. It was extremely frustrating. Then came the final day. My friend was told to talk to guest services upon check-out to discuss removing our restaurant charges, particularly for the abysmal experience at BRAVO, where we encountered the most rock-solid, overcooked lobster we've ever seen. The front desk directed us to the concierge, who then tried (of course) to direct us back to the front desk. We put our feet down and demanded the charges be removed, trying to express without anger our frustration. We then were faced with the worst, most passive-aggressive hospitality serviceman I've ever had the displeasure of meeting, named Milton. He gave us no apology (in fact, Omar at the concierge desk was the ONLY apology we had received for any part of our experience other than Lio), and looked down on us with zero empathy, trying to serve us the 'agreement' we had signed stating that no refunds were allowed. However - the agreement only stated that we had to cancel the BRAVO reservation within a certain timeframe before the dinner, not that we couldn't receive a refund for poor service and food. On that note - we were also served with a Waver form that my other friend had signed, stating that they were not responsible for any injury incurred on the obstacle course. The friend who signed the waver was not the friend who had incurred the injury, however. She now has a fractured shoulder and multiple torn ligaments, and she'll need six weeks of physical therapy and will need surgery if it is dislocated again. You'd think that under these circumstances and CLEAR grounds for litigation, the resort would have extended us a bit more kindness. A few additional notes: -We had two rooms, and each of our showers each went through a period of not working, as in no water that afternoon. -One room was missing a coffee machine, and the other was missing sugar/ cream packets. Coffee pouches were not routinely replenished each day. -There was no ice maker in our building, and I had to go to the neighboring building for ice. -The in-room dining food still makes me sick to think about. Imagine pizza on a crunchy tortilla, flavorless cheesecake and guacamole drowning in lime juice. -Liquor is MOST DEFINITELY withheld at every turn. Unless you specifically ask for extra liquor and watch the bartender making your drink, you will not feel any effects of alcohol. Would not be surprised if they're still watering down their liquor. -Drinks were drowning in syrups; the sweetness was overpowering. -Drinks are also not made to any standard; one day, my friend ordered a pineapple daquiri and received one made with fresh juice. Ten minutes later, I ordered one that came from the gun behind the bar; I could not finish it. -There are men selling vapes walking along the beach all day - I mean dozens of them - and one of them offered to sell us drugs. The only redeeming qualities of this resort were the spa - which is incredibly delightful, huge, and very relaxing. The juice bar and hammock garden were amazing. Lio was also a great person to meet in El Gran Azul. When we met him, we felt like we weren't all going crazy! Overall, I want to stress that this resort is a piss poor example of what is to be experienced in Riviera Maya and Cancun. DO NOT go for the all-inclusives and look instead for other local accommodations. The people and food we experienced outside the resort were incredibly kind and hospitable to the point where we dreaded our return to the resort. The only thing I want from this review is to warn others and to perhaps receive a GENUINE apology from management - not a copy/paste response on a review board. We should have been compensated for our hellish experience, and anyone who went through what we did would agree.
Cancun Regular - Least Favorite Resort
815kassyc on May 01, 2024
I’m a Cancun regular and have stayed at various resorts but I will not be returning to this one. 1. Food - the food is very very bad. It’s really hard to find a decent option at the buffets. They are regularly understaffed and will have very few cooks for the amount of guests that need to be served, this is clearly a management problem. 2. Staff - wait staff and lobby bell boys are very condescending. At Olas, you basically have to hunt down a waitress and they are not attentive or pleasant. The bell boys at the lobby do not want to help you with carts or know anything (which is ridiculous considering how large the resorts are) when you ask them to point you in the direction of X place. The good: - Housekeeping is very good! Bar tenders are great - especially the ones in the White Sands side of things.
Vacation Offers
-
Enjoy $1,500 in resort coupons with a minimum 4-night stay at select all-inclusive TRS Hotels and Grand Palladium Hotels & Resorts in Mexico and the Caribbean.
Cancun, Riviera Maya, Punta Cana, Montego Bay, Puerto Vallarta -
Two children 0-17 years old stay free in the Family Selection rooms at the all-inclusive Grand Palladium Kantenah Resort & Spa in the Riviera Maya.
Riviera Maya
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