Coconut Bay Beach Resort and Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 7596 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Coconut Bay Resort, St Lucia

    Reviewed by Roving715232() on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great location, great hotel, great people working there, great GM Zach. We were thinking about going to the north west part of the island for the hotel and decided to go to Coconut Bay resort in the south east part of the island, extremely glad we did. As you know, when you visit places you genuinely know if the people working there are Just acting nice or are they enjoying being there. Well at coconut bay resort, we felt as we were part of a happy family. My thoughts are that always starts from the top, the GM.

    Family friendly resort in paradise

    Reviewed by ssullivan76(Boston, Massachusetts) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My husband, 9-year old daughter, and I just returned from our first vacation to Coconut Bay. There are many positives to share, starting with the staff who were so warm and welcoming. It’s impossible to remember everyone’s name, but a big shout out to Antoine, Eldon, Ted and Jade at the swim-up pool bar who consistently served beverages with a smile; to Zora and Laura of the entertainment crew who were incredibly sweet with our daughter and got us all dancing on several occasions; to Shekehra, Gina, Petula, Subina, and Cole who started each of our days off with smiles, endless mimosas, and delicious eggs benedict; and to Latoya and Glen who went out of their way to deliver top notch service! We booked a Splash Concierge Premium Oceanview room and it was fantastic – clean & comfortable, had a balcony with 2 chairs, and came with all of our dinner reservations made for the week. Definitely worth the extra money for this upgrade. The buffet food is typical of an all-inclusive, but the specialty restaurants (Calabash, Silk, Seaside) offered exceptionally delicious food. There were many activities offered, but it would be nice if the vibe was as fun all week as it is on Friday & Saturday. The pools, lazy river, and water slides were kept immaculate. The beach was clean as well and while the ocean was choppy it was still nice to walk down to the Paradise Beach Bar, play volleyball, and swing in the hammocks. The entertainment for Caribbean Night and the Hoedown were two of the highlights of our vacation…cannot say enough about all the performers and the buffet. For anyone looking to book an offsite excursion the ½ day tour to Soufriere to visit the mud baths, waterfall and volcano was outstanding. On the downside – the spa experience was a bit disappointing. Paid a little over $200 on pedicures for me & my daughter and the staff barely spoke to us and didn’t even offer a beverage...typically water & champagne would be a given. Also, service at Flip Flops was consistently poor and the staff appeared to be unhappy. Overall, this is an amazing resort on a beautiful island that I would highly recommend visiting!

    Best Customer Service and Pristine Hospitality

    Reviewed by msadams123() on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Such an amazing vacation!! My husband and I went here for our 10 year wedding anniversary celebration. We booked a room thru the Harmony side (18 and older), but we had access to the entire resort. From the moment we stepped foot into the Resort, we were greeted with a cold towel, and a delicious glass of Rum Punch! Every single employee had a pearly white smile on their face, and couldn't wait to greet us with a friendly, inviting hello! Each employee we came in contact with were so thankful for our visit, and really knew how to make us feel welcome. A few employees that made our stay a little more special are listed below. The weather was amazing. This resort does get a little more wind as it is located on the south end of the island -- but to be honest, the wind helped with the heat! And with the wind, meant little to no mosquitoes--which we were OK with! with it being our anniversary, the resort had pre-planned our dinner reservations--which was so helpful for us! We also walked into our room so perfectly put together to know they were celebrating with us! Flowers, anniversary slice of cake, champagne, notes from the from desk and housekeeping staff! Truly top notch for us. Just a few of the employees that made our time at Coconut Bay are ... Linus--made our beverages and time thru the Harmony pool area so enjoyable! Vic--always made our drinks with a smile on his face and happy to see us! Eldon--The Bubble drink is my favorite!! He danced the day away at the swim up bar! Antoine--dude knows how to put a smile on your face! He loved to dance with us too! Officer George--his smile makes you smile!! And his best dance move-the hand wave :) Kenny--our main man!! He greeted me with a mimosa each morning we went to breakfast. The more you drink, the better you sound--he says. And---Just keep drinking until you find the right one! He was such a joy to see in the buffet area. Josette---such a sweet gal! She truly is a gem, and just so sweet. Thank you! Anne Marie--this girl can make a crepe like no other! You have to try the apple/crushed pineapple with chocolate sauce! I visited her every morning, and each morning she greeted me with a smile and such a warm welcome! You are my ray of sunshine! :) Kensha--girl can make you a drink!! You must try the Kensha special! So good! She, too can crack some jokes :) Thank you for taking such good care of us! Tasia--this girl will take care of you! She is so sweet, wanting to know more about you and asking where you come from, what you do for work, how your stay has been--so personable! Thank you for making such amazing wraps for me! Mitch--dude cranks the jams by the pool! He will dance and sing, all while taking care of his visitors! Thank you! Marvius--go see him at Paradise Beach, just a short distance down the beach. He was the cook for us down yonder and makes a killer burger! LaToya -- my girl!! Be her friend, she will dance with you, whoo-hoo with you, hug you, smile at you --- she will make your vacation! Sherika -- girlfriend will greet you at the buffet with the most beautiful smile and light up your day! By the end of our stay, she had our room number memorized, and knew we preferred the window seat! Blowing kisses to each other on our last day! Pearl and Sharmaine --- last but not least, these two took care of our room each day for us. They were so wonderful, leaving us notes--wishing us a good day, making our room so perfectly clean. Without you, our stay wouldn't have been complete. Honestly, I could go on for days about each employee. From the food (mahi mahi--the best we have ever had) at both Silk and Seaside restaurant --- seriously, the best. Ther service is one of a kind. We visited Silk on our actual anniversary and they knocked it out of the park. The entire staff came out and sang "You're Still The One" by Shania Twain, while clapping/harmonizing, and the entire restaurant joined in. It was truly amazing and made our 10th wedding anniversary that much more special. I would recommend this place over and over and over again. I could not be more pleased with our stay and want to personally express our thanks and gratitude to each employee. Because of each of YOU, we have memories that will last a lifetime. God Bless each and everyone of you and your families. Thank you!!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Super family friendly resort!!

    Reviewed by KatieOster1980() on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first time travelling To Saint Lucia with our family. We are extremely happy with this resort and we highly recommend it!! Delicious food ~ amazing staff ~ excellent facilities!! The beach was perfect and we Could swim In the ocean everyday We also booked an off the resort tour at the resort and it was excellent as well Highly recommend and we are definitely coming Back!! THANK YOU ??

    Dream family holiday

    Reviewed by jenniferwU3945XU() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Absolutely fantastic resort! We went as a family with a 3 year old from the UK. Long journey but definitely worth it. Staff were all so friendly and fantastic with kids. Food was amazing. You do need to book the restaurants when you get there hence we only ate in one but didn't feel we missed out. The main dining area is great, very tasty food, different every day and very welcoming. It was busy but somehow there wasn't a que for anything, you feel like you're the only people there. Everything is set out perfectly with families in mind and felt very safe. The Jerk house was our daily lunch- very tasty spicy food and my daughter devoured the non spicy fish each time. Rum cocktails... They were delicious! Waiters coming to check on you. The service really was fantastic and everywhere was very clean. Take your mosquito repellent - I used mine and got 3 bites, my husband didn't use any and got quite a few. The kids club was very quiet when we were there which was a shame bit there was so much to do for little ones it didn't matter to us. The hammocks dotted about were so comfy and relaxing. Weather was quite windy but made the heat tolerable. Fish on the beach was delicious. We always like to try somewhere new but this place has set the bar very high and and hope we go again some day. I would highly recommend