Dreams Sands Cancun Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 8209 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    One Towel at the

    Reviewed by 564charmainp(Hebron, Indiana) on Feb 24, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We are frequent visitors to the Cancun area and this is our first stay in the hotel zone. These are hotels and not resorts. The pools are small and seating is limited. I counted 42 lounge chairs around the pool. I was very upset at their one towel per person policy. You stand in line in the morning and they write your name down and you get your one towel. I wasn’t sure if I should sit on it or dry myself after a swim. The beach is beautiful. Clean and clear, we loved it. The food is fair at best but the drinks are excellent. Entertainment each evening by the pool was better than most and there was music in the lounge every evening until 11:00 and then that’s it. Evening over. The rooms were clean but very typical “hotel” rooms. We had inconsistent housekeeping. We got 1 clean washcloth our last 2 days. I think perhaps they were overbooked and all services were taxed. This was not the over friendly staff you may have come to expect. Bottom line for us is beautiful/perfect weather and great friends overcome shortcomings of the hotel. BYOT (bring your own towels)

    Wonderful Experience at Dreams Sands

    Reviewed by barbararX5696NL(Madison, Wisconsin) on Feb 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful experience at this resort. We go to Mexico yearly and each year is a different resort. There are a few that stand out to us and that we would love to return to or would recommend to others. The Dreams Sands is one of those resorts. The staff is one of the best we have ever experienced anywhere. I loved the size of the resort as it gave us a chance to meet so many other vacationers and to also become familiar with the staff. They always had a smile and a quick wit about them. I do have to point out a young gentlemen from the El Patio restaurant. The food in the restaurant was excellent and Adalberto Caustillo was so wonderful that we visited the restaurant for a second evening in the week we were there. He went above and beyond to make us enjoy our meal. The food in all the restaurants was excellent and the drinks were great at the bars. We had a buy up room and had a beautiful, large bathroom but no balcony. In heard some complaints about the rooms not being upgraded. I am assuming these were the run of the hotel rooms. Our was wonderful, freshly painted and very nice. If this is really import to you, spend the little extra and get a balcony or upgraded room.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Amazing days at Dreams Sands resort

    Reviewed by AMM1206(Bucharest, Romania) on Feb 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have great memories from my vacation at Dreams Sands, where I stayed for 1 week and did not feel bored at all, as every day I was invited by Jose from the entertaining team to participate in the different activities of the hotel, doing sports in the pool, playing casino games, dancing by the pool and watching cooking lessons. Also, was a great party for the Independence day, where I remember Jose invited me to watch mariachi and traditional dancers. I did not feel alone in my vacation and I truly enjoyed all my time in the resort.

    Darleen was great!

    Reviewed by benrA5405KI() on Feb 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great experience at the spa thanks to Darleen’s service as our guide. She took us through each of the steps inn the process and we especially liked the hot tub with the ocean view. Definitely recommend this spa!

    Cancun experience

    Reviewed by Wander00332641754() on Feb 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent location on the beach, calm water, great sea life for snorkeling. Excellent food, drinks and service. Room was good, bed could be better. Overall great resort. This was are first time in Cancun, so not able to compare to other resorts. We had a great time!