Dreams Sands Cancun Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 8418 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Highlights of our Vacation

    Reviewed by V1292WGcharlotteYork() on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    From the beginning of my interest to visit this resort I've joined a facebook group page to learn more about the resort.The reviews were great by those who have visited, it gave me a better positive vibes to visit.But ,We were disappointed in the food and drinks also with our rooms.I said rooms because we had a room changed twice one due of moldy smells and how the room was kept.The daily activities were amazing along with entertainment during the night. The highlights of this trip for us was the Romantic dinner my Bf planned for me with the help of dalberto & Gerardo at sands waves restaurant.It was amazing experience.my Bf also had them decorate the rooms with the help of of the concierge. last but not least our favorite thing was the Spa treatment Elizabeth made our experience a loving lasting one.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-2

    Service

    Service-5

    Wonderful 1st Time Experience

    Reviewed by KennyJohn72(Easley, South Carolina) on Aug 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I were bummed when Coronavirus held up our cruise this year and so we tried an all inclusive resort. We rolled the dice and gave Dream Sands a try. We were so happy and comfortable with our room and the cleaning services were great! Our frig stayed full of all beverages and we ordered really late night room service and it was really good! The breakfast, lunches, and dinners at ALL the restaurants were superb! The wait staff were extremely courteous and always attentive! I greatly appreciated the hostess always stopping to remind folks to use the hand sanitizer before seating. I have to mention Carlos aka Charles and Jose at the pool. These guys always kept the fun going and were an absolute riot! I hope I get to see them again! The wait staff at the pool were again, awesome! My glass stayed full of adult beverages with either a quick pull up at pool bar or a server asked if I needed another drink! My only concern was the toilet did flush slow and the showers were not the best in pressure, but we made do. Our room stayed cold when we returned from the pool and we slept very comfortable. We spent a rainy Sunday at the spa and had a great massage! The young lady who was the hostess at the spa was so delightful and funny! She kept our mimosas coming! All around it was a great trip and we planned it just 3 days before arriving. The transition from airport to resort and back to airport was super easy! All around ALL the staff from ground transport to wait staff to check in and check out were excellent!!! Great job Dream Sands! We may see you in December!

    Service was excellent

    Reviewed by 910laurip() on Jul 31, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an outstanding experience with Adalberto. He was amazing, friendly, and extremely helpful. We will definitely go back again. The food was amazing and there was a variety to choose from. Adalberto checked on us to make sure we had everything we needed.

    Amazing Resort 10/10

    Reviewed by P6394GKjoser() on Jul 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We felt at home, all the staff was amazing making sure everything was perfect, rooms were clean and very comfortable, the beach was always clean and pool area amazing, full open bar all day, and all meals included all restaurants were great and had a wide variety of foods, will definitely miss Dream Sands but will definitely be back soon. The daily activities were amazing the Aqua aerobics and entertainment team was great.

    Beautiful Beach Amazing People

    Reviewed by savanhal2020(Vancouver, Canada) on Jul 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was the best vacation of my life, the people, the beach, all take care of themselves and treat the people who attend every moment with great care given the circumstances of today, our wonderful engagement dinner, thank you angie, but it is worth noting the spa If it is not the largest, it is the best in people's care, Elizabeth and her excessive attention, Fernanda, our therapist, together with Iveth, make our stay the best, and German are great, thanks for the time to explain each step in the areas . also i have to mention richard at the pool above and beyon, Thanks for the love we promise to come back very soo

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5