Haven Riviera Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 1424 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent Resort! 5 Star !

    Reviewed by natasha k(Washington DC, District of Columbia) on Mar 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is by far the best resort experience I've had and I've been to many resorts. The food is INCREDIBLE! We ate at all of the restaurants and did not have one single meal that we did not enjoy. The service is truly 5 star and what makes this resort amazing. We met some really nice staff members while we were there who went above and beyond to ensure our needs, they even learned our names and favorite beverages after a short time. It's a couple resort for sure and it was not even 50% occupied (Covid restrictions) which made it feel very private. If you want quiet, you can have quiet. If you're looking for fun, there are nightly events to entertain you. A special thanks to Javier on the wait staff and Mary on the lounge/club services. The spa is also a MUST! We had an excellent massage and their hydrotherapy services were awesome. Make sure you book the Serenity package if you go, it is more than worth it and you have access to many perks that other guests don't (like premium alcohol !)

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Second time visiting - love this place!

    Reviewed by davek_mich(South Lyon, Michigan) on Mar 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing experience here. The facilities were fantastic, the service impeccable and the food was very good. This was our second visit and we loved it even more the second time around. Luis and Angel at the pool bar were great, fast and creative with drinks, Abraham and Lalu in the Limes bar made the most amazing cocktails, Yair, Paola and Paco on the entertainment team made the week a lot of fun with all of the events and constantly engaging all the guests to have a great time.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    The most fabulous trip!

    Reviewed by 951hectorb() on Mar 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I recently visited Haven Resort for a vacation with my brother, and I can't think of a better location for our holiday. From the moment, I arrived at the property I was in awe of how beautiful the location is. The staff immediately made us feel welcomed and desensitized all our luggage. I loved that the property had all the safety measures in place. It was one less thing for us to worry about. The room and the views were phenomenal and don't get me started on the food options! I am a vegetarian but everyone was so accommodating that it was never an issue. I will definitely be coming back for another stay soon.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Honeymoon

    Reviewed by Jenandjeff1113(Corning, New York) on Mar 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Your location Haven Riviera Cancún Carretera Federal #307, Chetumal km. 335, Juárez, 77569 Q.R., Mexico Hotel Jen Saurbaugh 24 points 7 minutes ago Haven resort is our favorite vacation destination! My now husband and I went there for the first time in 2020. From the moment we were dropped off we were impressed. The lobby is absolutely beautiful and and the backdrop is the ocean. We spent an amazing week there and got engaged on our last night. We were married in October of 2020 and took our honeymoon February of 2021. We went back to Haven for many reasons. The number one reason is their hospitality. As soon you walk in, you are greeted by welcoming staff who take your bags and direct you to check in. The check in staff always has a welcoming smile on their face. Then you get escorted to your room with your luggage. They check to make sure the room is to your liking and drop your bags. Every single person you see smiles and asks if you need anything. The pools are amazing!!! We opted both visits for the junior suite walk out infinity pool. Absolutely worth it! You can wake up, walk out of you room with your morning coffee to sun and water with an amazing view. There round infinity public pool was our favorite both times qe have gone. So relaxing and beautiful with a view of the ocean. Beyond that, the best part is the amazing service you receive! This year we met an amazing human being. Her name is Marilu. She was there every day, making sure we had whatever we needed. We got to know her during the week, and learned alot about each other. She was so gracious and had such a sweet heart ?. She is an amazing person and we hope to see her again on our next trip. We also saw some staff that we met on our previous trip that remembered us this year! Ricardo and Maria! Special special people. All in all, Haven loves up to it's name. It's a Haven to go, relax, receive amazing service, and enjoy. 5 stars from the Saurbaugh's!

    very Nice New Hotel

    Reviewed by Javier P() on Mar 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was such an amazing place, i have never hear about this hotel and enjoy the atmosphere, the place has it's own vibe and teh pace is super safe with the Health and safety measures,,, the pool a great place to stay we enjoy hours there taking and love the staff that always make sure we have something to drink.... the food out of the line, my wife who is always looking for healthy meals, found a lot to eat at the buffet. the rooms were large and we had a swim out room, that was a perfect getaways for me and my wife, hopefully i will be back in the next 4 months for a longer stay.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5