Barceló Puerto Vallarta

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6441 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Poor Quality / Mala Calidad

    Reviewed by Sherpa800157() on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We were very excited to go to this resort because we have stayed at other Barcelo in the past and we had a good experience, but we regret to say that we are very disappointed with the Puerto Vallarta Barcelo resort. The quality of the food and beverage is very poor, even with the Elite option, we all got stomach sick. Also, the air conditioner does not work properly, we got a room change but the problem persisted. Estabamos muy emocionados por nuestra llegada a este hotel, porque ya nos habiamos quedado en un hotel Barcelo en el pasado y habiamos tenido buena experiencia, lamento comentar que que estamos muy decepcionados en el caso de Barcelo Puerto Vallarta. La calidad de la comida y las bebidas es muy mala, aun en la categoria Elite, todos nos enfermamos. Adicional a esto, el aire condicionado no funciona apropiadamente, aun y cuando nos cambiaron de cuarto.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-1

    Rooms

    Rooms-1

    Service

    Service-3

    Value

    Value-1

    Should’ve checked star rating

    Reviewed by olgalyolka(Los Altos, California) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I thought this hotel is 5* level similarly to Barcelo Maya Tropical. Apparently not all Barcelo hotels are 5*, my bad, should’ve checked to avoid disappointment. We stayed at the premium level, but still. + Very friendly stuff, including spa stuff. Clean, spacious, recently renovated room Great view. Calm ocean due to the beach location. Clean beach (the hotel part was being cleaned every morning). Clean pools. Received great massage and body polish, was offered a refreshing drink afterwards, staff is very courteous and pleasant. The spa experience was pleasant from beginning to end. No mosquitoes. Decent entertainment program. - AC is very noisy - to the extent we had to turn it off to sleep Bad alcohol, tasted really cheap (I understand it’s all inclusive but still) - we ended up buying drinks. Their Premium lounge is a relatively small room (smaller than our room) with very limited selection of snacks/foods, and same terrible alcohol (talking wine and sparkling wine here, didn’t taste hard liquors/beer that they also have displayed their). Boring food selection, and just one place opened for breakfast. But stuff their is very very friendly. Their kids pool is just a small shallow pool with one small water slide. That’s it. On day 2 or 3 we finally found a playground which was located beyond the far right side of the beach, upstairs behind trees. I wish it would be located somewhere closer to the hotel, and not in the trees where flys and inspects bother children. Towels in the spa seem to be old. Overall, I think it might be a decent place to stay if you have a right level of expectations.

    Fantastic Trip to Puerto Vallarta!

    Reviewed by CopperTone830() on Aug 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Hotel was absolutely amazing! Its tucked away from the other resorts which offers a private beach and less pushy vendors trying to sell their merchandise. There were several guards securing the beach/resort day and night. The staff were friendly, funny and extremely accommodating. The rooms, pools and hotel were exceptionally cleaned everyday. The food was delicious which complimented the ambiance. The entertainment at the pool during the day was great! Keren, Andrea, Candela, and "Danny Boy" by far all were fantastic! They know how to make your stay a great experience. Lots of fun! La cucaracha ! We hope to come back soon. "Mr Tony" and Jen-Chicago

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Great experience

    Reviewed by accuevas07() on Aug 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very clean, friendly and safe. Easy check in process and check out. Great food with plenty of options and plenty drinks (alcoholic and nonalcoholic). Staff is very helpful and friendly just really great service overall!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Elena Babushkina

    Reviewed by Elena B() on Aug 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I want to thank Martin Flores for a very welcoming reception upon my arrival at Barcelo Puerto Vallarta. He has been very professional and caring. Good asset to the hotel. Thank you very much, Martin!

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