Haven Riviera Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 809 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    NOT ALL INCLUSIVE! Staff great, management appalling, give it a miss.

    Reviewed by rangestormer(Manchester) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Third time in Cancun, first and last time at this hotel. I'm only on day three of my ten day vacation and already I'm compelled to write here on trip advisor. Hotel is clean, well furnished and the staff could not be more helpful, friendly and welcoming. Pools are clean, lots of comfortable sun loungers, towels are good to. Cabanas around the pool and beach are free and again of high quality. The beach is nice but the sea, like many hotels on this stretch is dark brown with decaying plant matter. It washes ashore, smells and makes the sea a no go area. You have to pay your departure tax on arrival, never had that before. What really lets this place down big time is their "Serenity Club". Without this you are viewed as a second class citizen, or worse. A vast majority of the alcoholic drinks behind the bar are not available to you which makes ordering drinks very embarrassing when your repeatably told what you can't have. I enquired about upgrading to club level, just to get the drinks, and the price was enough for another holiday, absolutely unjustifiable. The duty managers apology was pathetic and he clearly could not see the comparison between the price he was asking and what I'd be getting in return. Service in the main building bars is slow, bartenders have no imagination. They can make what you ask for but are stuck if you want something new or local to try. In short, very dissapointed, costs a few pounds to come here from the UK, and to be so let down and undervalued by the management is the last straw. Despite the welcome e-mail, they are not at all interested if you are enjoying your stay as in my experience they will do nothing to rectify it. Won't be back...

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-1

    Fabulous resort!

    Reviewed by tippyv11(Bartlett, Illinois) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We wanted a relaxing week and we got it!! Beautiful resort, every detail was perfection. The pool, the room, the restaurants....top notch. But the very best are the employees, they make the resort "fabulous". I would like to thank the following for making this trip perfect: David, Angel, Giancarlo (bellmen), Jorge (Olios), Eduardo, JC (Round pool), Laura Rojas, Alberto (breakfast and lunch), Leonardo (Haven bar), Rodrigo, Luis....I'm sure I forgot some, but they are what makes the resort top notch! I will return!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Great service!

    Reviewed by Williamtttt() on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Jonathan the pool waiter was so much fun. Would go back just to see him. Food was out of this world.highly recommend going with the serenity package VIP status. The pool areas were just beautiful. Thanks for the good times Jonathan hopefully see you again soon! Bill Eckes

    14 night stay

    Reviewed by whoshotjr70(Aylesbury, United Kingdom) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Without doubt this is a beautiful hotel (visually stunning) and both pools are the best that I have encountered at any hotel that we have stayed at. Rooms are very modern in design and are a very good size with a large smart Tv. In general the food was good during our stay apart from a couple of sub par meals/uncooked foods we encountered. Have to say room service was poor either they didn’t bring the food and you would have to call back after an hour or so and most occasions there was missed items. But quality of food no where near standard of a luxury resort usually. I think they know who are the bloggers are as from the standard of food we received wasn’t the same from what I seen through social media. My main concern with the hotel is the evening entertainment (Moons) as the shows are entertaining then followed by a DJ. They play music videos on a large screen beyond the dance floor which is mainly Latin/American music but I found mainly the dance floor is completely empty shortly after the shows have finished 10.30pm and the DJ doesn’t change anything to encourage people to stay. So in result people leave early bearing in mind Moons apparently is open till 1pm a few nights a week. I noticed the hotel hosted private parties within the hotel on different occasions after we left Moons and the parties where in full swing as we going back to our room (Residents of Hotel) Shame as the hotel could had been so much more but wasn’t and for that reason I wouldn’t go back.

    Great resort!

    Reviewed by 2MLBTravelers() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    A beautiful resort! The rooms were great. The beach did not have clear blue water and it was small. However, the pools were very nice, especially the round pool. The service at the pool was great because of JC! He made sure our group’s needs were met - food, drinks, and towels! He was a pleasure and made our trip at Haven! The restaurants are good, but make sure you make reservations because some of them are small. The nightlife was a little lacking and some members of our group were tossed from Moons 30 minutes before they closed. The 24-hour room service is nice but it takes an hour for delivery. Most of the staff is friendly and provides good service. The resort is nice and definitely worth considering. If you go, make sure you find JC at the round pool. You won’t be disappointed!