Hyatt Zilara Rose Hall

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4809 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    The break i needed

    Reviewed by Elizabeth E() on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The decision to go to a hotel during this time was not easy but I had heard good things so I took a chance on Hyatt. I found everything to be above my expectations of protocols while not diminishing the all-inclusive experience. The buffet might have been more challenging of there were more guests at the time because you could not serve yourself but they still offered an extensive choice. I would definitely go back. The entertainment and restaurant staff was excellent. I look forward to seeing them again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Good resort but bad time to travel there

    Reviewed by 589yasera(Louisville, Kentucky) on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I like the resort . We staying in swim up king which is gorgeous. The resort , however, is literally empty with very very few options to eat and do. 90% if restaurants are closed . Very few activities you can do . I believe the resort and Jamaica had more to offer . It is just COVID 19. I would look for different destinations . You feel very safe here because they have strict social distancing policy but that has its cons as well . If you could postpone your travel I highly recommend that you do .

    Honeymoon 2020

    Reviewed by ethanm907() on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and my wife stayed here for 10 days for our honeymoon. As soon as we arrived we felt we were home. Natresha and Dana put together a wonderful dinner at the ocean gazebo and was with me every step of the way to surprise my wife. Garfia guided us down to our private dinner and treated us to an incredible honeymoon dinner. The food was custom to our liking and was amazing. The Zilara pool was our hangout for most of the trip. Julio and Toni made sure we were never thirsty and Julio always had a clever toast before we took down whatever drink we wanted. Tevil the life guard at Zilara pool was the best he always was super happy to see us in the morning and was with us all day at the pool just talking and laughing with us. He made us feel like we were part of his family. Travis also was amazing he always had a smile on his face and he even stayed by the pool to create these Jamaican rings that we took home!! At the beach Elvis would always greet us and say he missed us and was always attentive. Tafari was the man one of the first times we met he and kelly-Ann (who also was amazing) had a dance off!!! Tafari made sure we knew that we were special and not just random guests at the resort. Every time we saw him he would greet us and even if he was on the mic he would stop and say hey to us as we walked by. He was definitely an incredible host and became a true friend. Overall the trip was incredible and the staff were the real MVPs. Great work guys I appreciate the time and effort you all spend to make us welcome in your country.

    Amazing Second Trip To Hyatt Zilara Rose Hall!

    Reviewed by TravelerGreg23() on Sep 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My stay at Hyatt Zilara Rose Hall was amazing. This was my second stay here and the awesome staff is part of the reason I will return again. Special shoutouts: *Elvis on the Zilara beach for exceptional and attentive service. He always made sure we were happy and had plenty of food and drinks. *Tamika from GrindZ for going above and beyond to make the best specialty coffees for us every day. She is one of the best baristas I have experienced along with her great personality that made our coffee visits a fun time. *Herron from the lifeguard and water sports for giving us the best sailing experiences where we saw dolphins and a turtle and telling us all about Jamaica. He even showed us how to identify shells and educated us about the ocean and where to find certain fish and marine life while snorkeling. *Nadine from BiteZ for her great customer service and upbeat attitude where she made the best milkshakes for us every night after dinner. *Andre from the Zilara pool bar made us the best drinks during our stay, specifically his “special drink”, Bob Marley, and Dirty Banana.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing Honeymoon!!

    Reviewed by TaylorAnn316(Denver, Colorado) on Sep 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff made us feel so welcome and well cared for on our honeymoon! The resort was beautiful and the food was super good too. Shoutout to Toni and Andre at the pool for outstanding service and fun times!