Dreams Riviera Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9186 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing Stay!

    Reviewed by DanielleG2950() on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Upon on arrival to the resort, we were given cool, refreshing towels to wipe our faces and were offered glasses of champagne. The staff was absolutely accommodating and welcoming from the beginning to end of our stay. The resort was beautiful and our room was stunning, clean, and quiet. The rooms are semi private with an open bathroom concept. I traveled with my two daughters so this wasn't a big deal for me. Being at the resort was very relaxing with lots of entertainment and activities to do. There are a lot of dining options at the resort, although the food is not the best. I did, however, enjoy my meal at the Seaside Grill. Overall, we very much enjoyed ourselves and weren't ready to leave at the end of our 4 night stay. I would highly recommend Dreams Riviera Cancun.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Beautiful, Your DREAM wedding experience!

    Reviewed by christinalM8048FU() on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is amazing. It is beautiful, the food is great and the service is phenomenal! Several staff remembered us by name and greeted us daily, including my daughter! They provided everything we needed right when we needed it. The room we have was a honeymoon suite with ocean view and it was a dream! Waking up with the sun rising over the ocean was gorgeous! We had our wedding here and Paulina was our coordinator, she was so friendly welcoming and put our mind at ease with everything. There was a lot of anxiety surrounding planning a wedding through email, but in the end we could not have asked for a better experience!!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Haven't had a better trip!

    Reviewed by DiamondDaniel() on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    When we arrived, we got welcomed with cocktails (non alcoholic for the kids), then, we got into our very clean room. When we were around, we could get free cocktails all around the resort and the waiters would come by and offer us beverages. The resort was by far the cleanest resort I've ever been too. The staff were super friendly and they were a big part of what made our trip outstanding. The entertainment team constantly had something very fun going on. Some of those staff members were Daniel, Alex, Fani, and Gustavo from the entertainment team, Ivan for our waiter, and Anicacio from the buffet. This trip was awesome and we would love to come back.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Trip of a lifetime!

    Reviewed by michellemC4669FW() on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Upon arriving at Dreams Riviera Cancun Resort, we were greeted with towels to wipe our hands and faces (and our four kids were amazed) that a wait brought drinks for everyone! They were curious as to how the waiter knew we arrived since we were waiting at the desk to check in. The staff was so polite and my kids were in awe of the beauty that surrounds the resort. From the people to the landscaping to everything there it was breath-taking. We were hesitant to go, then wanted to extend our trip but with the corona virus, we wanted to make sure we could make it back to the states. The employees were so excited to talk with us and find out where we were from and they asked about our kids. All employees we came across were quite wonderful. A few stuck out for us (Adolfo at the swim up bar) - he would see us coming with the kids and have drinks ready for us. My kids would name a fruit or a color and he would make a drink with whatever they wanted. One AMAZING employee is Alfredo from El Patio. That man is a wonderful human being who not only gave us a top notch dinner our last night there, but introduced us to the chef, made a variety of things for us (soups, appetizers and dinner that wasn't even on the menu). His personality and charisma shined. He joked with out kids and us and truly made it an enjoyable experience. Our kids (well, three of them) went to the Explorers Club and had an excellent time there (and had fun activities to keep them entertained). We sampled most of the restaurants. Everyone was able to get what they wanted and they really catered to the kids. Our kids told us it was the best vacation they'd ever had and I'd have to agree with them. Our kids were amazed at the wildlife we would see daily. The plunge pool we had was amazing and the kids almost liked going in that better than the other pools. We sampled all of them. Thank you Dreams Riviera Cancun for an excellent vacation and for taking care of our family. We hope to be back some day..........

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-4

    Wonderful staff! Beautiful resort!

    Reviewed by Teri R() on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My son and I came with a group recently and we really enjoyed our time! The rooms and property were beautiful, but the best part was the service. Everywhere went the staff was smiling. Our group was a little rambunctious, but they still treated us like family. There was a young lady that worked in the preferred club in the food service area and she was always happy to see me every morning. We were both sad to say goodbye. I wish I could remember her name! I will definitely come back to Dreams!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5