Hyatt Ziva Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8661 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Hyatt Ziva Cancun

    Reviewed by Twennerrn2(Charles Town, West Virginia) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our 2nd visit here for my birthday. We stayed at the turquize and loved it. The view are phenomenal, the amenities were top-notch. Everyone was friendly. Bernardo at El Mercado was fantastic. We were treated great by Christian, Esperanza, and Jesus at the pool bars. The food was much better than expected. Overall great stay! We want to thank our butler Alfredo and Joaquin that always remember us and offer his assistance. Has everything to make it a family-friendly resort to the adult-only section.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Bad customer service at the bar near the buffet restaurant

    Reviewed by vdinh25() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Our group was treated unfair and was discriminated against at the bar near the El Mercado buffet restaurant during bar hours. This was the only bar serving the pool area and beach side by the lobby from 10am to 8pm.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-2

    Value

    Value-3

    Great Stay

    Reviewed by eastmoore() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The view was phenomenal, the amenities were top notch. Bernardo at El Mercado was fantastic. Everyone wa friendly. We were treated great by Christian, Esperanza, and Jesus at the pool bars. The food was much better than expected. Overall great stay!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Disappointed

    Reviewed by dellychea(Hagerstown, Maryland) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Second time was not like the first time three years ago. We loved it so much 3 years ago and decided to bring ours parents along for their 40 years wedding anniversary and I got to say I was very disappointed. We decided to upgrade to a Turquoise Tower room and specifically asked if they would do something to surprise them and they said they would, just to turn out they brought a small piece of cake with a bottle of champagne KNOCKED on their door and told them it free!!! Food was a complete let down compared to three years ago and other resorts we went to.

    Never Disappointed Year After Year

    Reviewed by Patricia R(Texas) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We tried a different resort this year in Aug.which was suppose to be a 5 star after going to Hyatt Zive 5 times straight in a row. That other resort Hotel X........M........ can not compare in any way with Hyatt Ziva when it comes to the overall service provided to guest So on Oct. 3 we went back to Ziva for our 6th time. We love seeing the same faces over and over again. Our fiends which we took 2 years ago invite their brother to go with us this time. We want to thank our butler Alfredo and Joaquin that always remembers us and offers his assistance. Sofie and amazing chef Alejandro that use to be at Habanerros. Are now in Tradewinds. Habaneros Bar Angel, Santos Our usual bar tenders Alejandro and Raul. Alejandro Christian. Not to mention the best bar general manager Daniel Villanueva .At 3 Cervesas loved running into Magalie again, She is incredible. Carmela, Eleazar and of course another familar face Miguel Pamposo. It is because of all these amazing hard working incredible people and remaining staff at the entire resort that keep us coming back and recommending it to our friends and family.Not to mention the location, food. Not having to make dinner reservation, walking distance to the nightlife. You can not go wrong at all by staying here.You will make it your second home like we have. This is our 5 star resort. Familia Ruiz #318-#319

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5