TripAdvisor Traveler Rating

The Cosmopolitan is what it says it is. Very nice, higher end Vegas resort. We had a Terrace Studio King facing the fountains. Room was in excellent condition with everything being what you would need. Terrace is just amazing. Gaming is abundant, table game minimum tends to be a little more. Lots of choices for food options.

Weird experience. We came back to the room and found a man in our bed. He threw up in it too. The hotel had to have security and police come and they said this has never happened before. We were up all night talking to security, the front desk and switching rooms. Not one person apologized and they offered drink comps. We were leaving at 6:00 am and we couldn’t use that. They blamed us saying we must have left the door open and refused to comp any of the hotel costs. The next morning our friend tried the door and it opened. Broken handle that sticks sometimes so not our fault. These are heavy doors that shame shut and I have video showing how bad it is. Do not stay there and it smelled so bad all over when it used to smell so good and be well ventilated.

This was our second visit to Cosmo, it will be our last. We are in the Boulevard Tower which is next to the pool area. For the last three days the hip hop music from the pool starts blaring at 9:00 am and stops at 3 am. It’s not a minor annoyance, it’s blasting loud. How could they possibly think this is OK? Last time here, it’s back to the Wynn and Aria for us.

My stay at the hotel was fantastic until the Cosmopolitian charged me for using their spa services when I didn't. I contacted the hotel multiple times to inquire about the hold on my card which was explained to me was a simple deposit hold. My last contact with them all of a sudden I am being told its a charge for using their spa. Total Lie. I'm going back to staying at the Wynn, older crowd but at least they dont steal my money.

This is a very nice hotel. It’s a pretty expensive hotel. It’s clean. The staff are mostly polite. The restaurants on the property are amazing. I had a not so great check in experience here that left me with a bad taste in my mouth and I will likely never stay here again. Upon arrival the person who booked the room was not with me, she was arriving the next day. It was a hassle to get the reservation switched so they would let me into a room despite someone named Peaches saying it would not be a problem. The hotel offered me a free “upgrade” for the hassle. When I went all the way up to the room it was not an upgrade. It was a smaller room. I had to go all the way back down and straighten it out. It’s a long way back to the desk. They apologized and gave me the room I had asked for with a view of the Bellagio fountains and strip from high up which was pretty cool. Had to move all my bags myself and take an elevator down to ground floor then transfer to another elevator to get to the new room. Cost me over an hour of hassle after being in a plane for 5 hours. The room I got was sufficient but the hassle was not. I was offered no apology or anything. This hotel is so busy they just don’t seem to care. I’ll stay elsewhere next time I visit Sin City.