Dreams Tulum Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6262 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing place!

    Reviewed by adiapel(Beersheba, Israel) on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed here for two nights. The rooms were very big and comfort. The staff were kind and very helpful. The food was only OK and it needs some improvement. In total we had a very good time and we recommend the place!

    Beautiful location

    Reviewed by camilaf456(Humble) on Sep 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    As it is normal with any Dreams resort, this location is beautiful. Not only from the its layout, its gorgeous landscape, nice rooms, clean areas, and most important, all of its staff its amazing. You'll not be disappointed in any way. Its definitely a location that we will go back again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Wet Mess

    Reviewed by nigeljohn78(Atlanta, Georgia) on Sep 11, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My family came to Dreams Tulum in hopes of relaxing end of summer family getaway, but we were sadly mistaken. As UVC members we expected more from Dreams Tulum. The room A/C did not work, the ceiling in the Preferred Club was leaving everywhere to the point that some of the ceiling was falling onto the floor. During one of the blackouts I fell down the wet stairs in our room injuring my wrist and back. Out of frustration we ended up leaving the resort early so that we could return to the US to take care of my injuries.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-1

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    Great service

    Reviewed by Cindy F() on Sep 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great time in at this resort. Upgraded to preferred and didn’t regret it. The room was so comfortable and ac worked great! Benito was our favorite at the pool side! Always had a smile on his face and worked so hard! See you next time Benito!

    Dreams Tulum is amazing!

    Reviewed by Adventure517199() on Sep 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everyone here is friendly and knowledgeable. They responded quickly and efficiently to any concerns. Tom was cleaned everyday and turn down service every night with cute white floor mats on either side if the bed and water on the nightstands. Benito was our server at the pool bar-fabulous! Alberta Tun was our fantastic hostess at Portofino and Edgar our waiter there gave us the best suggestions for our dinner selection, he was amazing! All of the food we have had here was so good! Definitely a five star experience! We will be coming back and recommend you try this resort too!