Grand Palladium Kantenah Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 7576 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    The people of the palladium

    Reviewed by emilylewiiss() on Dec 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    There are thousands of reviews of the overall complex, let me just say ignore all the bad ones, I’m 19 and have been to Mexico five times from the UK, this is my fourth time at this hotel. Every year I love it just as much as the last, the food is amazing, the location is stunning, the overall atmosphere is just beautiful. However what makes this holiday particularly special is the people who every year put in so much effort to ensure we have a good time, and I really want to make this review to let all these people know how appreciated it is. The animation team are all fantastic and are some of the genuinely nicest people I’ve met!! They are all truly lovely people who I will miss loads. These include Igor, Abraham, Ianko, Salvador, Didier, Diego, Daniel, Fernanda, Abril, Andrea, Claudia, Omar, Benjamin, Matias and I’m sure I’ve missed people off but I hope they all get credited because without these people the holiday would not be as fun! All their activities especially the aqua gym and pop fitness are so good! And I think I went home more in shape than when I left hahaha, however even when not doing any activities it is nice in the day or evening to chat and dance which these people as they are all so friendly. Other people I believe should be mentioned are the bar staff and waiters, who work so hard but always offer great service. Especially those at the swim up bar such as Gilmer, Filaberto, Alberto, Daniel and Jose. Also Jorge from the secret bar and Enrique from the Thai restaurant. Thank you all so much! The holiday would definitely not be the same without all these lovely people, I wish them all the best and hope to see them again !! My only recommendation for this hotel is please get a night club! Their use to be one in the sports bar back in summer 2017, now their is the white parties and 80s parties which are still fun but end a bit too early and the bands only typically play music which is good if you can dance to that style of music. If their was w nightclub here then I wouldn’t be able to fault this place at all! I look forward to my next trip :)

    Francisco Lopez

    Reviewed by Gei1926() on Dec 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Francisco is one of the most fun and nice bell boys out there !! This guy goes above and beyond for everyone he helps. He knows where all the hot spots are and where to pick you up after the shows. Ask for duro loco !!!

    IDEAL WAY TO ENJOY EXICAN SUN HOLIDAY

    Reviewed by hastietodd(York, United Kingdom) on Dec 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel and staff enable you to have a relaxing and enjoyable holiday, which is what I needed you could also be very active if that is what you want. The choice of food was very varied and of a high standard.I will certainly consider returning.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Great place to excape

    Reviewed by eiulisa00() on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Food was good. Beaches were nice what more could you ask for. We really enjoyed all of the wildlife at the resort but found that the paths to the rooms could be labeled better. We will be back really enjoyed ourselves.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-5

    wouldn't come back

    Reviewed by dr-sars(Calgary, Canada) on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    the pools are nice, the bartending staff is fast. restaurants are slow to seat guests, slow to get highchairs, slow to serve drinks, slow to clear plates. food is ok, nothing special, nothing that screams great mexican food. beach is mediocre, lots of twigs in the sand, sand is not soft to walk on, and apparently higher levels of enterococcus in water than anyone would like. beds are harder than my husband was able to tolerate. king sized bed only has queen sized sheets (or smaller), so that full mattress is not covered by sheets. the mattress and mattress pad are exposed at your head and your feet, pretty disturbing, especially with my baby touching the side of the mattress because she doesn't know better. worst of all the free transfer included by the hotel, the driver dropped us off at the wrong terminal because he somehow didn't realize that we were on an international flight, even though that information is provided during the booking. he said that he wasn't able to drive us to the other terminal, and that we should find another shuttle or take a taxi instead. this despite us transporting luggage and a baby!! so ridiculous. never coming back to this resort.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-1

    Value

    Value-1