TripAdvisor Traveler Rating

The good: The property is stunningly beautiful and well maintained. The grounds are lush and full of local wildlife that my family loved to watch. There was a cat that hung out by the room that came running whenever I psspsspssd. The a la carte restaurants were delicious. The staff was very friendly and always busy cleaning something. The beach was near perfect with regular raking and removal of seaweed. Tropical drinks made me very happy. The bad: The wait staff, while very nice, was not attentive. We went entire meals at the buffet with empty water glasses. It was very frustrating. The ugly: I mentioned wildlife earlier. Lots of it. Watching coatis rifle through people's things at the pool was entertaining. Being watched by raccoons mere feet from our dinner table at the beachfront restaurant was not. This New Yorker is no stranger to racoons. These things were bold! They walked right on up to tables full of people trying to steal food. My daughter was terrified and wanted to leave the restaurant. It gets worse. I'm writing this review while lying in my hotel bed. I woke up to the sound of crunching plastic on the table below the TV. I turned the lights on to find a mouse running across the table and UNDER THE BED! I had seen droppings on the floor earlier in my stay but hoped they were tracked in from outside. They were not. I know I'm in the jungle and critters are everywhere, but the thought of sleeping with a mouse all week makes me nauseous. Thank goodness I check out today!

Me and my cousins had a very great time in the Jr. Club. There is cery fun arcade games, air hockey, and there are xbox's we could use. Benjamin was very nice and showed us where everything is and made us very comfortable like we were home.

The double beds in kantanah are awful for two adults to fit in comfortably and have me a bad back. We are not over weight so just need to provide a larger bed. God knows how people who are larger would cope. Getting restaurant bookings for large group eight to ten was very difficult and some restaurants like Japanese would not take a booking for over five. This meant we did not get to do half the restaurants

My husband and I got away for our 10 year anniversary and this was the perfect location to celebrate! We want to come back with our kids next time!

We are leaving now from a much needed vacation at the family selection Kanentah. We stayed 8 nights and our stay was wonderful traveling with my 14 year old daughter, 17 year old son, and 3 year old daughter. There was something for everyone to do every day. The teens were never bored and the little one always happy with the water slides, etc. We have been coming to Mexico for 20 years and this resort was great having been to many. Our butlers Yari and Roger were exceptional and so helpful. They made my birthday so special. The perks of the family selection are worth it with the special breakfast at the Nest which is less crowded. Our room was large and the housekeeping was exceptional. The beach was the best of all the resorts too. The al a cart restaurants were good and typical of most all inclusives as we are foodies and I’m a chef. The El Dorado steaks were actually exceptional and cooked perfectly. The Japanese very good too. We had such a nice time and are already thinking of a next trip.