Haven Riviera Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 1426 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Exceeded Our Expectations

    Reviewed by Defiantmonkey() on Mar 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We absolutely LOVED our stay at Haven Resort! The property is absolutely gorgeous, the food is amazing, and the service is the best we have ever received. I would highly recommend this resort if you are looking for a place you can just relax and enjoy a few days OFF. This is not the wild foam party sort of place, so if you are looking for that, go somewhere else. But if you want some tranquility while being treated like royalty, and also enough fun activities to keep you busy should you choose to do anything, I would say book this place now. All of the staff is very helpful, kind, and courteous, and they seem to delight in taking great care of you. Marilu was a wonderful gem, and took care of our every want and need. She made our time there feel very special, and I already miss her. Truly, she is phenomenal, and works very hard to make sure you're happy. The bartender who dubs himself "Eyebrows" (you'll see why) makes fantastic cocktail concoctions- he just needs to know do you want sour, sweet, fruity, or something else. I cannot say enough good things about this resort, honestly. We will definitely be back. :)

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Great service, food, drinks and views.

    Reviewed by bensO9257DS() on Mar 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wife and I celebrated our 30th anniversary at this wonderful new location. We have been to Riviera Maye six times and this was the best by far. The staff was excellent. Lots of fun energy and a very friendly atmosphere.

    Perfect Escape From Reality!

    Reviewed by JulieP270(Niles, Illinois) on Mar 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our experience at The Haven was exceptional! They treated us like royalty. We’ve taken a trip every February for the past 15 years, and this was the best one by far! Typically at all-inclusives everything starts to taste the same, but not here. The food was incredible! They have outdone themselves. The rooms were really nice and soooo clean! I hope to go back to The Haven again...sooner rather than later!

    Fantastic Vacation Destination

    Reviewed by tea-time-for-2() on Mar 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Fantastic Facilities and great staff. The activities during the day were fantastic. I highly recommend getting off the beach in the late afternoon and joining Jair Paola for an afternoon work out in the gym. Jair and the mix of international vacationers working out made the gym more entertaining then the bar! The beach is fantastic. There is a little bit of sea weed on the shore, but once you step over it, the water is perfect. After experiencing the sunbeds, you will never use a beach chair again!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Excellent Resort! 5 Star !

    Reviewed by natasha k(Washington DC, District of Columbia) on Mar 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is by far the best resort experience I've had and I've been to many resorts. The food is INCREDIBLE! We ate at all of the restaurants and did not have one single meal that we did not enjoy. The service is truly 5 star and what makes this resort amazing. We met some really nice staff members while we were there who went above and beyond to ensure our needs, they even learned our names and favorite beverages after a short time. It's a couple resort for sure and it was not even 50% occupied (Covid restrictions) which made it feel very private. If you want quiet, you can have quiet. If you're looking for fun, there are nightly events to entertain you. A special thanks to Javier on the wait staff and Mary on the lounge/club services. The spa is also a MUST! We had an excellent massage and their hydrotherapy services were awesome. Make sure you book the Serenity package if you go, it is more than worth it and you have access to many perks that other guests don't (like premium alcohol !)

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5